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Bertera Nissan

Auburn, MA

4.5
1,427 Reviews
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Auburn, Massachusetts, the staff at Bertera Nissan will help you find the Nissan vehicle you want. At Bertera Nissan we offer a searchable online inventory of New Nissan cars in Auburn, along with well-maintained used cars by todays' top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Nissan or quality used car that you have been searching for. For years, the financial staff at Bertera Nissan has offered expert advice for those seeking an affordable Nissan car loan or lease. Our service doesn't just stop there. Auburn customers can come in and take advantage of our knowledgeable Nissan car repair technicians and a fully-stocked inventory of Nissan auto parts. Whether you are looking for a Nissan, or a pre-owned car or truck, Bertera Nissan is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 569 Oxford St. South. You can also reach Bertera Nissan any time by filling out our contact form or calling us. The entire staff at Bertera Nissan looks forward to serving you!
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569 Oxford St S

Auburn, MA

01501

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Showing 1,427 reviews

August 25, 2022

When I went to inquire about my lease expiring in October, Chad helped me get everything ready to buy it immediately. He made it easy for me, and I appreciate it . Thanks Chad, JoAnne Kane More

by KANEJOANNE44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Aug 27, 2022 -

Bertera Nissan responded

Hi Kanejoanne44, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2022

This was the fastest and easiest car purchase I have ever made. Everyone was friendly and great customer service in every department. More

by Kristen09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Bertera Nissan responded

Hi Kristen09, thank you so much for your positive comments about Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2022

Employees are excellent, easy to work with. Prices for services are ridiculous. $650 coolant flush. More

by KENMARCELLO240
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo excellent
Aug 27, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2022

Brought my brand new car in because it was making noise, they replaced front right wheel bearing. I picked up my car and the noise was still there. I’m assuming they never test drove it. Brought it back and More

by JEN-TROY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amir Abnoos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Bertera Nissan responded

Jen-troy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611. We look forward to hearing from you.

August 24, 2022

The team worked very hard to solve our issue, great support and service thank you More

by BKEITH6380
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Redding
Aug 27, 2022 -

Bertera Nissan responded

Bkeith6380, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2022

It seems that they don’t care about customers waiting time. Watting for 2 hrs for oil change and tire rotation ant to topped off the counter service personnel give bs for speaking the truth More

by EDWINR1319
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Plaszewski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Bertera Nissan responded

Edwinr1319, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would like to speak to our Service Manager about this please give him a call at 1-508-832-9611. Thank you!

August 23, 2022

Nissan was able to figure out and fix a clunking noise from the back of my car on both sides was a combination of transmission, coupler, and a lose rear end. They gave me a loaner and fixed my car with me More

by DEB_STARR5136
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Bertera Nissan responded

Deb_starr5136, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2022

Caitlyn is great very friendly informative and answered any questions I asked. Great communication skills More

by Bglg1992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Bertera Nissan responded

Bglg1992, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2022

My service representative, Ali was very informative, professional & helpful.She kept me informed through texts & phone calls about the progress on the work being done to my vehicle. She truly is an exam More

by DRAGONFLY13159
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2022

This was an amazing car buying experience. Very gracious and caring staff. When I'm ready to purchase another car, I'll be heading straight to Bertera Nissan. Even though I could not get the More

by RODNVICKIE5977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Bertera Nissan responded

Hi Rodnvickie5977, thank you so much for your positive comments about Bertera Nissan, Inc.! We look forward to your next visit! Take care!

Aug 26, 2022 -

RODNVICKIE5977 responded

Hi. Unfortunately, for the 3rd time , I have to return my vehicle for repair of the weather strip on the sunroof that is still continuing to leak. I was told by Al that this was done when I purchased the car, well it wasn't. So i brought it back a week ago and was told everything was done. Well, it wasn't. With this last rain on 8-26-22, the roof is still leaking water. Also, there is still some shaking/wobbling while driving. As you can imagine, I'm very frustrated but am hopeful that everything will be repaired this Saturday morning.

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