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Betten Honda

Muskegon, MI

Overview
Employees
Reviews
Vehicles
4.5
541 Reviews
At Betten Honda, we strive to make our customers happy. Below, you can see our hours of operation, and also get step-by-step driving directions from your doorstep to ours. While you are at Betten Honda, you can see our extensive inventory of new and used Honda automobiles. We work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you, and we deal with a wide variety of lending sources to make sure you will get the most complete and comprehensive car loan and auto financing package available in the Muskegon, Grand Rapids, Holland, Traverse City, Grand Haven, Manistee, Ludington, and Grandville areas..
Contact Dealership

2501 Henry Street

Muskegon, MI

49441

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Showing 541 reviews

June 26, 2026

Great service time sensitive completed in an hour ,informative and very easy to get an appointment More

by jewlslwilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Reese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Desmond Krotz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Haan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2026 -

Betten Honda responded

Thank you so much for sharing your experience! We’re really glad we could complete your time‑sensitive service within an hour, keep you informed, and make scheduling an appointment easy. We truly appreciate you choosing us and taking the time to leave this review.

June 25, 2026

efficient, fast, everything happened at stated good work - everything as stated i said all that i want to say More

by TOM.WIEWIORA
Recommend Dealer
Yes
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Jun 26, 2026 -

Betten Honda responded

Thank you for your feedback, Tom. We’re glad to hear everything was efficient, fast, and completed just as expected. We appreciate you choosing Betten Honda.

Jun 26, 2026 -

Betten Honda responded

Thank you for the 5 stars . We greatly appreciate you.

June 25, 2026

Multiple point inspection was not documented. No report available. They arent sure if it was even done even though it was on the slip. They said I will need to come back to have another one done More

by Sfello26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri
Report | Print
Jun 26, 2026 -

Betten Honda responded

Thank you for bringing this to our attention. We understand how frustrating it is not to have the inspection documented, especially when it was listed on your service slip. Please give us a call so we can get this corrected and arrange to have the inspection completed and properly documented for you.

Jun 26, 2026 -

Betten Honda responded

I apologize for the miscommunication. Please send me your contact info so I can ensure you have all the info you need. slandreth@bettenautogroup.com

June 25, 2026

Work done quickly , friendly service people , very helpful and easy to talk with , car was washed and done quicker than expected , I love my Honda , thank you . More

by JACKJR1968
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond Krotz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Haan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2026 -

Betten Honda responded

Thank you for taking the time to share your experience. We’re so glad to hear our team was friendly, helpful, and easy to talk with, and that your service was completed quickly and even sooner than expected. It’s great to know you love your Honda, and we truly appreciate you choosing Betten Honda.

June 25, 2026

It was ok. They 'fixed' a recall. Now I find that the light comes on stating that my side airbags are turned off. Is that how they fix them? I need to call and More

by THINTON355
Recommend Dealer
No
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Jun 25, 2026 -

Betten Honda responded

Thank you for letting us know. We’re sorry to hear that light came on after your recall visit, and we understand why that would be concerning. Please give us a call and we’ll be happy to have you bring it back in so we can take a look and make sure everything is fixed properly.

June 24, 2026

Very professional and transparent She was very polite, considerate, and helpful with all information she gave. More

by ZIGMOS25
Recommend Dealer
Yes
Employees Worked With
Meya Vines
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Jun 25, 2026 -

Betten Honda responded

Thank you for sharing your experience. We’re glad to hear you received professional, transparent, and helpful service, and that she was polite and considerate throughout your visit. We truly appreciate your feedback and your business.

June 24, 2026

Great service, friendly attitudes, educated guidance, we are a Honda family now Honda 4 lyfe More

by ERICPGILLILAND
Recommend Dealer
Yes
Employees Worked With
Desmond Krotz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Krotz
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Jun 25, 2026 -

Betten Honda responded

Thank you for the awesome feedback. We’re so glad you had a great experience with friendly service and helpful guidance, and it means a lot to hear you’re now part of the Honda family. We truly appreciate your support.

June 24, 2026

Thorough, fast, and straight to the point. That's all I have to say at this time More

by LARRYM574
Recommend Dealer
Yes
Employees Worked With
Justin Kerlina
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Jun 24, 2026 -

Betten Honda responded

Thanks for the feedback and for taking the time to leave a review. We appreciate you choosing Betten Honda!

June 23, 2026

Was way speedier than expected. Very fairly priced for the service requested. The lady that helped me at the service desk was more helpful than expected. Will be returning. More

by NickalousMcQueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady at front counter in service department
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Jun 24, 2026 -

Betten Honda responded

Thank you for taking the time to share this, Nickalous. We’re glad to hear your service was quicker than expected, fairly priced, and that our service advisor was especially helpful. We appreciate your kind words and look forward to seeing you again.

June 23, 2026

It took me more than 5 tries to schedule my appt. No one picks up the phone. I stated choosing other depts and finally the parts dept picked up the phone and got me someone who would schedule my reca More

by swensonwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t work with any of these people
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Jun 24, 2026 -

Betten Honda responded

Thank you for sharing this feedback, and we’re very sorry for the experience you’ve described. Needing to call multiple times just to schedule recalls, struggling to reach someone, and then not receiving the car wash you requested is not the level of service or reliability you should expect from us. We understand why this would shake your confidence in our dealership and even the brand, and we take that very seriously. If you’re willing, please contact Scott Landreth directly at slandreth@bettenautogroup.com so we can review what happened, address your concerns, and work to earn back your trust.

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