Bettenhausen Chrysler Dodge Jeep Ram

Superior Service We were extremely pleased with the quality of service and friendliness! Adam Stratton was thorough in helping us check our options for an additional We were extremely pleased with the quality of service and friendliness! Adam Stratton was thorough in helping us check our options for an additional vehicle for our family which included safety and reliability for our 18 yr old daughter. The reason we continue to purchase our Jeeps from Bettenhausen is the excellent sales staff, no pressure sales, and one price. Since I had our 2007 Jeep Commander in for repairs and then my 2012 Grand Cherokee for a thermostat this past week, it was convenient to check availability. We also liked using the website to view various Jeep models and options prior to our purchase. This is our fourth Jeep purchase from Bettenhausen. More

Joe has skills! The sales manager Joe was determined to restablish a relationship with me on behalf of Bettenhausen dealership. I made a previous (lease) purchase in The sales manager Joe was determined to restablish a relationship with me on behalf of Bettenhausen dealership. I made a previous (lease) purchase in 2025 and had some serious bumps with my vehicle and the dealership, then returned in 2017 to review new leasing options - only to receive higher leasing options. Joe intentionally but respectfully kept in contact with me until I was ready to give this dealership one last try. He gave me his personal mobile number and came in on his off day to meet with me. We were able to find a new affordable leasing option and so far, I am very happy with my putchase. The purchase process was a little long (about 6.5 hours) and taxing. But, Joe gained my trust, and even gave me a chocolate bar for dinner! (Is there someway to make the car purchase process more “spa like”? ..laughing) Joe covered A-Z details on the vehicle and I am thankful! Here’s to new (good) beginnings with Bettenhausen! (Fingers crossed for this new 3 year lease) More

Charles was great. We love the new car. Charles was very helpful and even personally brought the car to our house. This is our second vehicle from bettenhausen, and we w We love the new car. Charles was very helpful and even personally brought the car to our house. This is our second vehicle from bettenhausen, and we will return when we are ready for another. More

Stress Free Experience. We have purchased 7 vehicles from this dealership, 3 of them from Sonata. We wouldn't go anywhere else, the service is excellent! Sonata makes the w We have purchased 7 vehicles from this dealership, 3 of them from Sonata. We wouldn't go anywhere else, the service is excellent! Sonata makes the whole experience pleasant and stress free. They are not the typical dealership where there is lots of pressure to buy something. They take the time to answer any questions you have and make sure you're satisfied with your purchase. Tenita made sure I knew how to work everything on my new Jeep and even paired my phone with the bluetooth system. Thank you!! More

Wonderful experience -excellent salesperson Excellent salesperson - more than able to help with every detail. Very Very knowledgeable. Could not have asked for more! Good deal - great person t Excellent salesperson - more than able to help with every detail. Very Very knowledgeable. Could not have asked for more! Good deal - great person to deal with! More

Minor issue turns to huge headache Only 1 word required for this review: Fraud. Sorry for the novel, but details are important. I have contacted the Attorney General in Illinois t Only 1 word required for this review: Fraud. Sorry for the novel, but details are important. I have contacted the Attorney General in Illinois to notify them and get a complaint on record. If this happened to me I’m sure it has happened to other people as well. There is no way Bettenhausen can spin it, so they have to eat it and acknowledge they attempted to steal my money. Ask them about it. If you intend to do business with these people, print a copy of this and Ask Krystal or Joe Prno the Service Manager. In a nutshell I brought my 2017 Jeep Wrangler in for a very MINOR issue. The light inside the cupholder stopped working. After diagnosis I was told the issue wasn’t covered under warranty - only about $20 parts and labor to fix. They claim the “bulb” was burned out. I agreed and was relieved it wasn’t going to be a drawn out process. When I picked up the Jeep I noticed the issue wasn’t fixed, so I inquired with Krystal (Service Advisor) .. she promptly called up a mechanic to take a look. In my presence the mechanic opened/disassembled the center console and pulled out the cupholder, which has the light assembly attached to it. It wasn’t connected to anything and the mechanic said “oh he just didn’t plug it back in”. While he looked for the other end of the wire harness, I asked to inspect it and realized it was a LED assembly and not just a bulb. I asked what part they replaced and they had no explanation... because the “bulb” they claim to have replaced doesn’t even exist on the vehicle. So what was the BS charge for? He couldn’t find the other end of the cable and said it must have fallen further into the console and needed to pull the entire thing out. After several minutes of embarrassment and over exaggerated apologizing, I was promised a refund and they kept the vehicle for more diagnosis. The next day I called for a status and I was told “it’s all done and ready for pickup”.... except they closed 3 minutes prior to me calling and despite me being in one of their loaner cars 3 blocks away the employee told me I would have to wait until Monday. Monday I stopped there after work and got the run-around about the refund. After getting the refund I asked what was wrong with the Jeep and the Manager told me the LED connector was bad and needed to be replaced. He then fumbled through some paperwork and told me it wasn’t fixed yet and they were waiting on a special order part. The part should be in today, but I already notified them to return it because I don’t want them working on my vehicle any more. Do yourself a favor and take your business elsewhere. Totally unacceptable dishonest business practices from Bettenhausen. The dishonesty and incompetence is contagious and starts at the top and trickles itself to the staff. More

My experience Dealing with Tom pandell was a pleasure. He spent the time we needed to make the decision on getting the right car. I would recommend tom to family an Dealing with Tom pandell was a pleasure. He spent the time we needed to make the decision on getting the right car. I would recommend tom to family and friends. My family is very happy to have this new car which in the end makes me happy. Thanks Tom. More

Least stressful car buying experience ever I was coming off lease of my 2015 Grand Cherokee fully intending to upgrade to a BMW, Audi, or Volvo. However, the experience I had with Jamie @ Bette I was coming off lease of my 2015 Grand Cherokee fully intending to upgrade to a BMW, Audi, or Volvo. However, the experience I had with Jamie @ Bettenhausen convinced me to stay with the Jeep family and grab a new one. No pressure, direct answers and transparency into the deal structure. She is also the only car dealer I've ever dealt with who actually knew as much about the car as I did (how sad, right?)! Would recommend everyone come back - and talk to Jamie. More

Extremely professional and knowledgeable From the first contact I had with Nick via phone he was extremely helpful and quick with emailing me listings that I was interested in. Then as soon a From the first contact I had with Nick via phone he was extremely helpful and quick with emailing me listings that I was interested in. Then as soon as my wife and I entered the dealership he was extremely friendly and easy to talk to. He cared more about what we were interested in then just making a sale which made buying our car a great experience. I would HIGHLY RECOMMEND asking for him if looking for a car. I don’t like feeling pressured when looking and never at one time did we feel like we were being rushed or pressured. Again HIGHLY RECOMMENDED More

Good Experience I was looking for a specific vehicle and Bettenhausen had what I was looking for. Charles J., is knowledgeable, friendly and professional. I would rec I was looking for a specific vehicle and Bettenhausen had what I was looking for. Charles J., is knowledgeable, friendly and professional. I would recommend my family and friends to him. More