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Bettenhausen Chrysler Dodge Ram- Service Center
Tinley Park, IL
882 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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882 Reviews of Bettenhausen Chrysler Dodge Ram- Service Center
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June 16, 2021
It all began with my inquiry over the phone. The young man answered all my questions and transferred me to parts to verify they had the needed part in stock. Upon arriving at the dealer what to do and we man answered all my questions and transferred me to parts to verify they had the needed part in stock. Upon arriving at the dealer what to do and were to go was clearly marked. Dean quoted me price and time frame and directed me to the waiting area. The work was completed on budget and a few minutes early. More
by donley
Employees Worked With
Dean
May 04, 2020
Once again Bettenhausen’s service proved to be #1 in excellence and customer service. Shout to Jackie for assisting me today! You Rock!!! See you next time! excellence and customer service. Shout to Jackie for assisting me today! You Rock!!! See you next time! More
by myramac72
Employees Worked With
Jackie in Service
February 19, 2020
DONT KNOW WHERE TO BEGIN!! Took my 2017 Dodge caravan to Bettenhausen for a wheel alignment on December 19th 2019 and Danny Velazquez took care of me the FIRST TIME!! He told me $299 for wheel alignment for Bettenhausen for a wheel alignment on December 19th 2019 and Danny Velazquez took care of me the FIRST TIME!! He told me $299 for wheel alignment for a front wheel drive van,,,,that is what his computer showed.I ALMOST CRAPPED MYSELF!! He called and told me it was ready and the price was $219 cause he worked with the Tech.I drove the van a couple days and alignment was worse than I brought it in.Took it back December 27th 2019 and KYLE MANDRA took care of it this time.WELL GUESS WHAT?STILL WRONG!! and asked them to look at rattle that was coming from the rear end of van cause I still have warranty on my vehicle.Kyle told me van was all set and they rebalanced my tires in the rear cause that was why I had the rattle!!!!! WHAT?? I JUST HAD NEW TIRES PUT ON AND BALANCED!!! Which did absolutely nothing for the rattle but gave me a shimmy that was not there and off to Discount Tire I went to get my balance right again.The alignment was still wrong.I took it to my local Ford dealer today which is Bill Kay and gave me a 4 wheel alignment FOR $99 DOLLARS!!!! and my RATTLE WAS GONE!! UNBELIEVABLE!! I went to Bettenhausen instead of Mancaris cause of the bad reviews but here i go again off to another Dodge dealer next time for my next automotive needs.$219 wasted!! If I would have known my Ford Dealer would of aligned it in the first place I would of went there first.They even looked at me in AWW when i told them $299 for a front wheel drive alignment.Some thing is wrong there but who am I to do something about it that is why I bit the bullet and swallowed the $219 loss not to deal with the BS AGAIN!!! More
by Rich L
Employees Worked With
DANNY VELAZQUEZ KYLE MANDRA
February 12, 2020
Went to the dealer we have always had our service done with and was not happy with the customer service so I asked for my keys and left. Went to Bettenhausen and from now on I will make the 45 minute dri with and was not happy with the customer service so I asked for my keys and left. Went to Bettenhausen and from now on I will make the 45 minute drive. Customer service was excellent. Thank you. More
by AMW
Employees Worked With
Marcela Perez
October 31, 2019
Excellent Service I must give a shout-out to Amy in the Service Dept! I drive 2017 Jeep Grand Cherokee Limited. I visited Bettenhausen’s service department twice this I must give a shout-out to Amy in the Service Dept! I drive 2017 Jeep Grand Cherokee Limited. I visited Bettenhausen’s service department twice this month (October). Once for an oil change and to have headlights replaced; the second time was because I purchased some bad gas and my engine light came on (scary). During both visits, Amy eased my great concerns. I felt not only welcomed, but like a valued customer as well. I owe that great customer service to Amy and the amazing service staff! Keep up the excellent work Bettenhausen and put Amy’s picture and name on Dealer Rater, please. LOL! Myra Taylor More
by myramac33
Employees Worked With
Amy in Service
June 21, 2019
My experience with Charles Johnson I have brought several cars in the past from this dealership and had several salesman but none of them could have ever measure up Charles Johnson. He I have brought several cars in the past from this dealership and had several salesman but none of them could have ever measure up Charles Johnson. He was very knowledgeable and open about everything. He went up and beyond to ensure that I got exactly what I wanted with no hidden surprises. I have already recommend three people to come see him this weekend. Mike was the other salesman I encountered he was very helpful and a joy to talk with. I GIVE CHARLES JOHNSON👍🏽👍🏽 UP and an A for extraordinary. Thanks Charles Willie Mae Townsend More
by Willie Mae1209
June 18, 2019
Very knowledgeable salesman Nick Nowak was great! Best experience purchasing a car. He knew exactly what my needs and wants were and he exceeded my expectations! Thanks again Nick Nowak was great! Best experience purchasing a car. He knew exactly what my needs and wants were and he exceeded my expectations! Thanks again Nick! More
by KrystaG
Employees Worked With
May 13, 2019
Recent service on my Jeep Grand Cherokee I was extremely concerned when my 2015 Grand Cherokee was having transmission shifting problems. I immediately brought it into Bettenhausen Jeep where I was extremely concerned when my 2015 Grand Cherokee was having transmission shifting problems. I immediately brought it into Bettenhausen Jeep where I have all my service and repairs done and met with Service Advisor Ryan Joritz. Ryan ran a scan on my Jeep looking for transmission problem codes and assured me that it would be looked at by a Transmission specialist. Even though I was without my Jeep for almost a week due to the complexity of the repair, I was called numerous times by Ryan who would update me on the status throughout the process. My Jeep is as good as new thanks to Ryan and his team. Thanks again More
by weber2014
Employees Worked With
Ryan Joritz - Service Advisor
May 06, 2019
Great service Received A+ service all the time. Can’t beat their oil change package !!! People are friendly and awesome to work with. Great priced trucks. Excellent Received A+ service all the time. Can’t beat their oil change package !!! People are friendly and awesome to work with. Great priced trucks. Excellent!!! More
by Dodge owner
Employees Worked With
Hamzeh El Qawasmi, Jake Banjeglav, Hamzeh El Qawasmi
April 14, 2019
Oil changes First off I am not blaming the dealer, rather than a misinformed, or forgetful lube guy. I took my jeep JL for a free oil change under the wave progra First off I am not blaming the dealer, rather than a misinformed, or forgetful lube guy. I took my jeep JL for a free oil change under the wave program. After reading problems posted on the JL forum, sure enough my engine was overfilled. I am a mechanic and this is not good for an engine. Luckily only drove 300 miles this way. Pre- Jl engines take 6 qts. New 3.6 penstar only take 5 qts.. drained out a qt of oil myself and saved it if I experience any problems. I have had other work done, and all has been just fine. If you own a new JL and had it serviced here, CHECK YOUR OIL LEVEL! Again I'm sure it's a poorly informed lube guy, not the dealer! More
by WC jeeper
Employees Worked With
Paul Vanyperen
