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Big Star Cadillac
Friendswood, TX
3,055 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,055 reviews
October 21, 2023
The bathroom was a mess, disgusting. It needed cleaning service. The company should have clean, fresh bathroom facilities for the customers. It needed cleaning service. The company should have clean, fresh bathroom facilities for the customers. More
by sbazan4801
Verified CustomerEmployees Worked With
zzJeff zzDial
October 20, 2023
Hard to enter from service road but all went very good. I'm happy with all I'm happy with all More
by MICKIECAMPBELL2366
Employees Worked With
October 20, 2023
Good Evening, Everything did not go well for me , My truck has been in the shop for several weeks. I received a phone call on Monday that my truck was ready and everything was good to go. I arrive at th truck has been in the shop for several weeks. I received a phone call on Monday that my truck was ready and everything was good to go. I arrive at the Dealership to pick up my truck and before I can make it home , my check engine light came on and the same error I received when I brought the truck in was still showing on my dash board. I am a very dissatisfied customer I still have not heard back from anyone about my truck.. I am still waiting a call back on the diagnosis from the check engine light. More
by NTRAVIS37
Employees Worked With
zzJeff zzDial
October 20, 2023
Ainsley is very helpful and knowledgeable. She always puts her clients first. I will recommend her whenever I have the opportunity. But the problem is not fixed. The car stalls after She always puts her clients first. I will recommend her whenever I have the opportunity. But the problem is not fixed. The car stalls after filling and the Big Star service department could not duplicate the problem. I wrote Cadillac customer support, and they called and said to go to another dealer. I did not agree with that suggestion. I emailed them a week ago saying in my opinion, they have resources to solve this problem. Cadillac customer support has not responded. More
by BARRUS
October 20, 2023
Bought a car from Philip Connor about 6 months ago -- great experience! He told me oil changes and tire rotations came with the car for the first year...so that was nice! When it came time to schedule my great experience! He told me oil changes and tire rotations came with the car for the first year...so that was nice! When it came time to schedule my first oil change, Big Star sent me reminder emails until I scheduled service. I opted for the concierge service. It was soooo nice having someone pick up my car, bring it in for servicing, and then bring my car back to me. I even received photos and updates as the car was being serviced. So far, I've only had great experiences with the folks at Big Star Cadillac. More
by Katey
October 19, 2023
Friendly listens to your problem. Finds the most effective advantage in your favor.Great clean. Finds the most effective advantage in your favor.Great clean. More
by JAMESBEULAH1
Employees Worked With
October 19, 2023
The salesman is really nice and helpful. He had spent time and explained everything to me He had spent time and explained everything to me More
by UTNHOLX1006
October 18, 2023
When I first purchased my vehicle it seemed the dealership was eager to take care of whatever my car needed. Now… 40K miles later, I am lucky to get a call back two or three days later. That is, IF dealership was eager to take care of whatever my car needed. Now… 40K miles later, I am lucky to get a call back two or three days later. That is, IF I do get a call back. They obviously have made up their mind that I am not interested in purchasing another car from them. What they didn’t know is that I WAS. Given their outstanding performance when I first got my Escalade, was ready to purchase my next Cadillac vehicle from them. I’m glad they have shown their true colors. I definitely want another Cadillac, just NOT a from Big Star. More
by ESTELA_B2000
Employees Worked With
zzJeff zzDial
October 18, 2023
I been going to Ron Carter aka Big Star since 2017. Service and Staff are excellent! Enjoy coming to the dealership. Service and Staff are excellent! Enjoy coming to the dealership. More
by JOEYGREEN95
Employees Worked With
