Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
3,054 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,054 reviews
October 02, 2023
Mark was responsive, knowledgeable, and customer-oriented from the onset. He was determined without being overbearing, and worked diligently to secure a great deal. Each person I encountered from the man from the onset. He was determined without being overbearing, and worked diligently to secure a great deal. Each person I encountered from the manager (Reuben), the finance department (Kelly), and the transporter/driver (Angela) were fabulous. I always felt I was in good hands and I would recommend Big Star Cadillac to anyone. Thank you for helping me get my car! Kudos to the GM (Mike) for an all-around great team effort! More
by Christina B.
October 02, 2023
They provide excellent service! I purchased a pre owned Ford Mustang, I had an issue with a leak and the took care of it. I purchased a pre owned Ford Mustang, I had an issue with a leak and the took care of it. More
by marcus.lewis
Employees Worked With
October 02, 2023
Ainsley always provides great customer service and a professional attitude that makes her a great service representative. She is very thorough and knowledgeable about customer care and vehicle maintena professional attitude that makes her a great service representative. She is very thorough and knowledgeable about customer care and vehicle maintenance. More
by TAWAN.WILLIAMSON
Verified CustomerEmployees Worked With
October 02, 2023
Service is always friendly and customer-oriented. Jeff did a great job. He is always available to answer and explain questions about the service I am having done on my car. Thanks for your patience a Jeff did a great job. He is always available to answer and explain questions about the service I am having done on my car. Thanks for your patience and help! More
by JEAN.GAR211
Employees Worked With
zzJeff zzDial
October 02, 2023
Service is always nice, informative, and does a great job with my car. On time. with my car. On time. More
by sheilamccoyrealtor
Employees Worked With
October 02, 2023
hard to get status on a repair. Our XT4 needs a part (on backorder) and I've left 3 messages with no return call. One a previous service appt, a new part was installed but it was Our XT4 needs a part (on backorder) and I've left 3 messages with no return call. One a previous service appt, a new part was installed but it was defective. Tech did not check to see if repair worked. More
by DAVID@DLCROUCH.COM
Employees Worked With
zzJeff zzDial
October 01, 2023
The big star family has been great to me the service department handling my business very professional and the sales lady that I end up talking to the last time I would do business with her again I appr department handling my business very professional and the sales lady that I end up talking to the last time I would do business with her again I appreciate y'all big star Cadillac More
by lofton.hilton
October 01, 2023
Wonderful experience. Mark Mauricio was great and sold me exactly what I wanted. Traded in my Lexus and will forever buy a Cadillac. God permitting Mark Mauricio was great and sold me exactly what I wanted. Traded in my Lexus and will forever buy a Cadillac. God permitting More
by Terri.txrealtor
Employees Worked With
Mark Mauricio
