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Big Star Cadillac
Friendswood, TX
3,092 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,092 reviews
October 12, 2023
Ashley is a great Service Representative. She does a highly exceptional job with her customers. She does a highly exceptional job with her customers. More
by Shir
Verified CustomerOctober 12, 2023
Great customer service. The service used for drop offs was amazing. I did not have to wait long for my car. The service used for drop offs was amazing. I did not have to wait long for my car. More
by ASWRIGHT1012
Employees Worked With
October 12, 2023
Ainsley was amazing. I am more than satisfied with the work done to my vehicle. I am more than satisfied with the work done to my vehicle. More
by PAcevedo10
Employees Worked With
October 11, 2023
Jeff always provides white glove level of customer service! All my concerns are heard and handled! Making appointments is easy and am always provided a ride, a rental or a loaner vehicle. I Bought my service! All my concerns are heard and handled! Making appointments is easy and am always provided a ride, a rental or a loaner vehicle. I Bought my vehicle from Big Star and will continue all my services with them. More
by lizsanchez09
Employees Worked With
zzJeff zzDial
October 11, 2023
Very quick and efficient. Enjoyed the very nice waiting room. Especially the free coffee and snacks. Enjoyed the very nice waiting room. Especially the free coffee and snacks. More
by T.PATTERSON4443
Employees Worked With
October 11, 2023
Ainsley, Was very professional, she was very knowledgeable and showed nothing but respect. Wish all customer representatives were like her. knowledgeable and showed nothing but respect. Wish all customer representatives were like her. More
by GABEHERNANDEZUS
Employees Worked With
October 11, 2023
Really nice experience, everything is really nice there and the personnel are very friendly 😀 😊. I really recommend this place. and the personnel are very friendly 😀 😊. I really recommend this place. More
by adrianahr07
October 10, 2023
I purchased a 2021 Cadillac Escalade from George. He was great, on the other hand our service experience has been terrible. The first week we had it we noticed a couple things that needed some work a He was great, on the other hand our service experience has been terrible. The first week we had it we noticed a couple things that needed some work and contacted big star Cadillac. It took about a month, but finally somebody came to my house to pick it up and take it to the shop to get it worked on. My vehicle sat for 1 week without being touched, Yall apologized and said that when somebody Is available to work on it y’all would call us. Now I’ve had the vehicle for over 3 months, and y’all have yet to work on the things that need working on. I payed top dollar for a vehicle therefor I expected top dollar customer service, so far that has not been the case. More
by Chris D
Employees Worked With
