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Big Star Cadillac
Friendswood, TX
3,119 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,119 reviews
June 25, 2015
Excellent service by exceptional professionals I was very impressed whole staff at Ron Carter Hyundai. Especially my Salesman Mueen Shurafa who went over and above with his Manager Chris Russell t I was very impressed whole staff at Ron Carter Hyundai. Especially my Salesman Mueen Shurafa who went over and above with his Manager Chris Russell to find a compromise I could handle. Mr. Shurafa has been advising me for two years in hopes that we could eventually finalize a sale. He is the nicest most patient man with very sound advice. Today was the fruition of that hard work and I thank him from the bottom of my heart. The brand purchased was a Huyndai. I incled that here because the website is not allowing me that option. As delightful as it wuld be to purchaes a Cadillac I chose a Hyundai Accent. More
by paviwms
June 24, 2015
GREAT EXPERIENCE !!!!!! I would like to say my Experience was Great and I will tell you why if you are looking to buy a new car Ron Carter Cadillac is the place to go. My 201 I would like to say my Experience was Great and I will tell you why if you are looking to buy a new car Ron Carter Cadillac is the place to go. My 2014 Cadillac CTS car was in for service and the rain came way to much and my car was flooded my heart was broken. Called Insurance what a mess with the help of Stuart Saracoza his help in getting the work done for me was wonderful, then Amie came to help me I was so up set she is so sweet and helped me to understand that they were working on my car.Amie called me everyday to make for sure I was alright I put all my trust in Stuart and Amie because they realy care about you the customer . They worked in a very professionah way when all the work was done on my 2014 CTS it was possible for me make a new deal for a 2015 SRX. I am so very happy with all my time at Ron Carter I was treated with the most friendly people and I appreciated that so much.I don't think any dealership would have been as wonderful as the Ron Carter Cadillac.I just want to say thank you to Stuart Saragoza, Amie Gulli and June Barron for there help in getting me through all of this . Wonderful people that care for you the customer. Linda Harvell More
by Linda H
June 24, 2015
Amazing experience!! I've been on the market for a new car for a while now. Every avenue I explore the numbers just didn't work until I visited Ron Carter Cadillac. I we I've been on the market for a new car for a while now. Every avenue I explore the numbers just didn't work until I visited Ron Carter Cadillac. I went in thinking that I would not be able to get into a NEW car and this time around it actually happened. Everyone that helped me went over and beyond the call of duty and made it happen especially George Clark. What a great guy and was very patient with me through the whole process. He really knows what great (badass) customer service really means. He has a customer for life and will definitely recommend him to friends/family. AMAZING CUSTOMER SERVIE!!!! One last thing...the price on a brand new ATS Coupe 2.0T...WOW. You really need to come into this dealership and visit with them. You won't be disappointment!! :-) The names that I checked off they were either really nice in making sure that I was comfortable in waiting for this deal to go through or I actually worked with them to complete/sign/go through the car buying experience i.e. George Clary! Go see him when you need to buy your next car!!!! More
by hilsbadass
Employees Worked With
Other Employees :
...and June Barron, zzJimmy zzMauricio, zzGeorge zzClark, zzStuart zzSaragoza
June 23, 2015
AMAZING First of all i want to say how everyone was just friendly and nice i really appreciated the way they treated us. We went just to ask a few question ab First of all i want to say how everyone was just friendly and nice i really appreciated the way they treated us. We went just to ask a few question about our situation which my husband and i believe there was nothing that we could do. When we met one of the sales person Mo shurafa who was really Friendly with such a wonderful attitude.We explain to him our situation and he said that he was going to do everything he could and he did i am glad he was able to help us fix our problem. I would recommend Mo since he is a wonderful person who treats his customers wonderfully. More
by acardenasm90
Employees Worked With
Mo Shurafa
June 15, 2015
Pleasurable, superb experience I visited Ron Carter Cadillac recently and purchased a new Cadillac XTS. The customer service was superb from the moment we arrived until we conclude I visited Ron Carter Cadillac recently and purchased a new Cadillac XTS. The customer service was superb from the moment we arrived until we concluded. All the employees we encourntered were professional and courteous and turned a dreaded outing into a lovely day! More
by petaylor911
Employees Worked With
June Barron, zzGeorge zzClark
June 13, 2015
new car purchase Angela was terrific she answered all my questions promptly and followed up on my request in very professional manner.They made me an offer I couldn't Angela was terrific she answered all my questions promptly and followed up on my request in very professional manner.They made me an offer I couldn't refuse in fact I ask her to repeat it twice as I couldn't belive it.Thanks again Angela for making this the best car buying experience I have ever had you are totally AWSOME. Ron Sams More
by harley1945
June 04, 2015
Excellent!!! Ive purchased four vehicles from Ron Carter and will never go anywhere els they are the best! From the moment you are looking to purchase they are ex Ive purchased four vehicles from Ron Carter and will never go anywhere els they are the best! From the moment you are looking to purchase they are extremely helpful to the yearly services your vehicle will need. My Sales rep. was George Clark and he was amazing he helped my husband find my perfect truck and made sure that I knew all the features that my new Escalade came with even called to make sure I was happy with my purchase. If your in the market for a new car Ron Carter is the only way to go they will buy your trade in at the best price make your buying experience easy and hassle free and will continue to service your vehicle with the same great service you received the very first day you purchased the vehicle. They are number for a reason!!! Ask for George Clark when you go I cant say enough about how great he was he really takes the time to help you any way he can one of the nicest person you will ever meet. More
by Samirabravo11
Employees Worked With
zzGeorge zzClark
June 02, 2015
Very Friendly and Professional Reason why I gave this review. Is they kept it Professional,Friendly,Curteous too others. George Clark is very talkative. He will treat you with the S Reason why I gave this review. Is they kept it Professional,Friendly,Curteous too others. George Clark is very talkative. He will treat you with the Same Respect as you do onto others. More
by Austin87
Employees Worked With
zzGeorge zzClark
June 01, 2015
Poor Service update ***UPDATE** I was contacted by the service manager who was very apologetic, even gave me his personal cell phone for contact. He appeared genuinely co ***UPDATE** I was contacted by the service manager who was very apologetic, even gave me his personal cell phone for contact. He appeared genuinely concerned about what happen and wanted all the details. Asked that I contact him if I was even in the area for service again. I am from out of town and had a problem with my brakes so decided to take my Escalade to the dealer. I am an insurance adjuster from out of state, here trying to help get everybody with damage inspected so they can get their claim settled and repairs made quickly. I have appointments daily so getting my car fixed quickly is important. I walked in to the service department around 8:30am and was promptly greeted. I explained to the gentleman that I needed to get some service done to my vehicle. The service adviser asked me what name the appointment was in. I told him I didn't have an appointment and explained my situation. All I got from him was a chuckle and smirk when he told me "I MIGHT can get to you in two or three days". He didn't even bother to ask what I needed done or anything else. Not even an offer to try. Pretty poor service. Sure, I am not a local person and may never be back, but you can be assured I won't be coming here should I ever be back in the area. I took my vehicle to Norman Frede Chevrolet and they took me right in. More
by harleyflh1@gmail.com
Employees Worked With
Not sure
May 26, 2015
really satisfied with how everything went Made me happy in pricing we will buy again thank you so much Delilah Pereznegron for making it happen, and also thank you Jimmy Mauricio for making th Made me happy in pricing we will buy again thank you so much Delilah Pereznegron for making it happen, and also thank you Jimmy Mauricio for making this work i really appreciate the help yall gave me. More
by paupatrick0910
Employees Worked With
zzJimmy zzMauricio, zzDalilah zzPereznegron
