Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,267 Reviews of Big Star Cadillac - Service Center
Sort by
August 31, 2023
Easy in fast efficient service and easy out. Jose was my service advisor and was very friendly and professional! Jose was my service advisor and was very friendly and professional! More
by JZETTI
Verified CustomerEmployees Worked With
August 31, 2023
Had an appointment at 9 am for an alignment on a brand new car and had to wait almost 4 hours for it to be done…I know I’m not the only customer but I was told it was 2 hours tops..so yeah not very good new car and had to wait almost 4 hours for it to be done…I know I’m not the only customer but I was told it was 2 hours tops..so yeah not very good More
by jcgonzalez26
Employees Worked With
August 31, 2023
I have been buying from this location since it was Ron Carter Cadillac. Even now as Big Star, I love my agent Aimee and in the service department, Bobby always makes sure my car is well cared for and make Carter Cadillac. Even now as Big Star, I love my agent Aimee and in the service department, Bobby always makes sure my car is well cared for and makes the waiting very easy. There are not enough words to convey how great I think Big Star and its employees are. More
by T.C.CALFEE
August 30, 2023
The service was great. The time estimate for repair was correct. The car wash made it look good.. Thanks The time estimate for repair was correct. The car wash made it look good.. Thanks More
by CEANDERS22857
August 29, 2023
Went above and beyond when it came time to service our 2023 Cadillac Escalade. He is the best. 2023 Cadillac Escalade. He is the best. More
by steven75
August 29, 2023
The service was excellent. There was no long waiting very efficient. The waiting area was clean, there was snacks and most important coffee. Plus you guys had enough ports There was no long waiting very efficient. The waiting area was clean, there was snacks and most important coffee. Plus you guys had enough ports to charge phones. I really appreciate that. Thank You. More
by EVA.JOYCE.WILLIAMS
Employees Worked With
zzJeff zzDial
August 29, 2023
It was easy to schedule an appointment at my desired time and date. The service rep was professional and explained the needed work to me. The work was done in a timely manner. I will definitely bring my c and date. The service rep was professional and explained the needed work to me. The work was done in a timely manner. I will definitely bring my car in again for service. More
by CDONOVAN1957
Employees Worked With
zzKarah zzGonzales
August 28, 2023
Great service and quick! Waiting room clean and stocked with water, coffee and snacks. Great Work Big Star! Waiting room clean and stocked with water, coffee and snacks. Great Work Big Star! More
by BUBBALUCAS1962
Employees Worked With
August 28, 2023
worse brand Cadillac; trucks falling apart I won't recommend it nothing else to say recommend it nothing else to say More
by ORDONEZWILBER
Employees Worked With
