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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,267 Reviews
Call Service Center (281) 819-4641

1,267 Reviews of Big Star Cadillac - Service Center

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August 25, 2023

Bobby Miller provided excellent and timely service. He was aware of my account and insured I received service that I had previously paid for. More

by pjack0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our Bobby provided you with such a positive experience! I would love to hear from you directly to learn what we could have done better to provide a 5-Star experience. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

August 25, 2023

Bobby Miller Awesome Service Guy! The Best! Always takes care of us and makes us feel like family. More

by PMICONSULTANTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary yanubelli
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Aug 25, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 24, 2023

They have Friendly customer service and are timely on the work they provide. In all the times I've taken my vehicle in I do not have any complaints. I do miss the free loaner cars. More

by MJULES06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 24, 2023

Bobby Miller an awesome Service Rep. and an asset to Big Star Cadillac ( He’s a Keeper)! More

by AMSETTLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 24, 2023

FRAUD! !!! PLACE IS TERRIBLE 0 out of 0 !! Cars are not certified. They just want your money More

by mikeamira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Cauton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iriam Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
1.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJeff zzDial, zzKarah zzGonzales
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Aug 25, 2023 -

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. We are sharing your concern with the appropriate department. Big Star Cadillac

August 24, 2023

It was good that Big Star provides a ride home while my car was serviced. More

by RICK.ROHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 24, 2023

Love BOG STAR BOBBY JEFF AND WHOLE FAMILY ARE GREAT AND KELLY COOL FINANCE DEPARTMENT ARE COOL AND SALESMAN ARE READY PUT YOU AND A CADDY More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
Report | Print
Aug 24, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 24, 2023

Bobby Miller always provides excellent service with my car, therefore I always return to him. More

by ETHELELLIS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 23, 2023

Always prompt, courteous, clean and compassionate. I can always depend on them for a quick turnaround and honesty. More

by LDSPITRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Aug 25, 2023 -

LDSPITRE responded

I truly appreciate Big Star Cadillac for there honesty, compassion and prompt service. My appointments have always been on point. My service rep., Mr. Bobby Miller, makes an above and beyond effort to get a clear understanding of what the issue is and does a great job of addressing it in a timely fashion. He is compassionate, caring, polite, honest and a delight to have as a represenative. That speaks volumes at this day and time when everyone is in such a hurry. While waiting for the maintenance on my car, the waiting area is always comfortable, clean and accommodating. With that being said I have to admit, I don't mind waiting. Not that I have to wait but I chose to do so. Way to go Big Star Cadillac, please keep up the great work you all are doing.

Aug 25, 2023 -

Big Star Cadillac responded

We are humbled by your kind words.

Aug 25, 2023 -

LDSPITRE responded

Just wanting you all to know that I am truly grateful for your hard work and the services is not forgotten.

August 23, 2023

Ainsley is the absolute best! She always gets me taken care of in a timely manner and a loaner vehicle when needed. She makes my experience with the service department exceptional More

by MELISSA.0731JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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