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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,248 Reviews

1,248 Reviews of Big Star Cadillac - Service Center

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January 31, 2025

Ainsley was very magnificent super talented she took care of all my car needs Melvin did great as well Thank you so very much More

by ABDULALSAHLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Ainsley made sure I knew the status of my vehicle every step of the way. Great service! More

by jtd11485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Bobby is a great service advisor! He is always kind and is pleasant to work with. More

by Anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Perfect location with excellence in both sales and service! I’ve been a loyal customer for over 4 years and the the service department exceeds my expectations on every visit. More

by Lifenet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Big Star is customer focused in their approach. The staff is both professional and proactive whenever providing assistance. Very much appreciated. More

by DONALD.R.MORSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Service was quick in and out. ..and met my expectations . Looking forward to them doing future services More

by davidh703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Service was great and the car looked nice . It was clean inside and the whole experience is always so smooth More

by darlenehemmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Courteous, professional informative and attentive. I am sorry but I am not that long winded More

by RJLOVE2731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

I did not have much interaction with him. Did you take away text notifications? I didn't receive them. More

by MLYNNLONERGAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you for your business and your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to with your contact/vehicle information so that I may ook over your account and determine what happened. Daniel Wood, Service Manager, dwood@bigstarcadillac.com

January 31, 2025

The salesman was a good guy the service department is a joke as long as you keep the lease they have a list the for services but when you by your lease and charge you 3999 for they don’t want to do the re More

by arndadesignz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Big Star Cadillac responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

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