Big Star Cadillac - Service Center

Clean and friendly staff. Love the new look of the dealership . I got the service one would expect Love the new look of the dealership . I got the service one would expect More

Ainsley is friendly and provides all the information regarding my recent service or future service my vehicle will need. No surprises, thank you Ainsley!! regarding my recent service or future service my vehicle will need. No surprises, thank you Ainsley!! More

Lee is always so professional and helpful and always communicates on the status of my vehicle. communicates on the status of my vehicle. More

Glad to have new construction finished. Neat and clean environment. Could be better at counter management. I had to wait a while for my assigned advisor, while others were free. Neat and clean environment. Could be better at counter management. I had to wait a while for my assigned advisor, while others were free. More

This was the shortest wait ever for my car to be serviced. The car is still showing me I need to change the oil and filter. Think the warnings were erased when work done previously! It's okay. I serviced. The car is still showing me I need to change the oil and filter. Think the warnings were erased when work done previously! It's okay. I can do that myself. Everyone always very pleasant at Big Star Cadillac. More

My experience with the big star cadillac has been very pleasing. My service advisor Isaiah Rodarte keeps me well updated every step of the way with any repairs or questions I may have. Everyone at the dea pleasing. My service advisor Isaiah Rodarte keeps me well updated every step of the way with any repairs or questions I may have. Everyone at the dealership, is very nice and welcoming. More

Mr Albert was very good to work with. He was very courteous and professional and let us know when we could expect the work on our car to be completed He was very courteous and professional and let us know when we could expect the work on our car to be completed More

Lee was great! Helpful and great communication! Answered questions quickly and completely. Always smiling. Friendly. Helpful and great communication! Answered questions quickly and completely. Always smiling. Friendly. More

The service that I received at Big Star Cadillac was top-notch. Ainsley was so nice to me and help me all steps to the finish line.. They should clone this woman and have everyone who’s involved in any top-notch. Ainsley was so nice to me and help me all steps to the finish line.. They should clone this woman and have everyone who’s involved in any service follow steps like how she did with me More

Salesman good. I would just recommend getting everything discussed in writing before going to finance office. Also be aware the price may not be what is the adverti I would just recommend getting everything discussed in writing before going to finance office. Also be aware the price may not be what is the advertised price due to “glitch in their system” and they will not honor advertised price. The finance guy w ended up with was less than cordial, will leave it at that. Not a horrible buying experience, but have certainly had better experiences. Usually drive Lexus and this is first Cadillac so will see. Just be careful…. More