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Big Star Cadillac - Service Center

Friendswood, TX

4.6
688 Reviews

688 Reviews of Big Star Cadillac - Service Center

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October 04, 2022

Been a customers for 7 years and always had a pleasant experience!!!!.. Jeff and Bobby and great in the service department!!!.. they make me feel like one of the family every time !!! More

by Eric.mathews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Big Star Cadillac responded

Thank you, Eric, we appreciate you!

October 03, 2022

They greeted me with friendly faces and great attention. The waiting area was clean and so were the bathrooms. More

by tlfinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzIsaac zzGarza
Oct 04, 2022 -

Big Star Cadillac responded

Thank you for your business and review!

September 29, 2022

Angelika was great to work with. Very straightforward but also works on your behalf. She didn’t try any typical car salesman tactics which I appreciated. I would recommend her to More

by rpstang93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelika Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Big Star Cadillac responded

Thank you, we appreciate you!

September 27, 2022

Staff there was very polite, and was there for all my needs. I was very impressed. More

by Stunna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Stunna responded

Staff there was very polite, and was there for all my needs. I was very impressed.

Sep 27, 2022 -

Stunna responded

She was very attentive, and there for any questions, very polite and respectful

September 26, 2022

I recently needed repairs on my Cadillac CTS as well as an oil change. Jeff dial in the service department was very helpful, very professional and kept me informed of the whole process. My wife was given a More

by Brodrick Thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Brodrick Thompson responded

It's great experience with big star Cadillac service department. Jeff Dial really took care of us.

September 23, 2022

They took care of my issue in a timely manner and may car looked great when I got it back. More

by drsoverbeck
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Big Star Cadillac responded

Thank you so much, we appreciate you!

September 19, 2022

It was an amazing experience! I would definitely recommend this place and her she was patient and really worked with us! Would definitely go back!! More

by Chelsea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelika Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Big Star Cadillac responded

Thank you, Chelsea, we appreciate you!

September 09, 2022

Always helpful and willing to work with you and financial situation! Most of all the positive attitude that they give you right from the beginning. More

by tello_ignacio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Mascorro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Big Star Cadillac responded

Thank you for your kind words and business!

September 02, 2022

Big Star Cadillac has great service, highly recommend. I was there today (09/02/22). More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Sep 06, 2022 -

Big Star Cadillac responded

Thank you!

September 01, 2022

Service department is efficient and customer oriented. The car was repaired on time. And returned clean. More

by Tibupar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzIsaac zzGarza
Sep 01, 2022 -

Big Star Cadillac responded

Thank you, we appreciate you!

Sep 01, 2022 -

Tibupar responded

Great care and timely service by Isaac. Solved the issue promptly.

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