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Big Star Hyundai
Friendswood, TX
5,864 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 5,864 reviews
May 15, 2024
Very long process! Difficult to finally get them to reveal interest rate they were using. Wanted to leave multiple times because wait time was unreasonable. Salesman Difficult to finally get them to reveal interest rate they were using. Wanted to leave multiple times because wait time was unreasonable. Salesman, Moe, was very nice . Process seemed too difficult compared to other dealerships. Mandatory protection package was weird . I ended up buying after much negotiation to basically finally get advertised price. It was a miserable experience, but I like the truck and Moe was helpful. More
by CLAVERGNE5360
Verified Customer
Helpful May 15, 2024
Do not go here unless you want to get taken advantage of. I will never do business with this dealership ever again, and I will tell everyone I know the same. Salespeople used deceptive trade practices on I will never do business with this dealership ever again, and I will tell everyone I know the same. Salespeople used deceptive trade practices on multiple occasions, financing was unprofessional and most certainly dishonest, and the post sales communication has been absolutely nonexistent. I was at the dealership for almost 5 hours to buy a used car. In that time the porters lost one of the keys, they forgot to put gas in it and I was provided zero paperwork at the time of my leaving the dealership. It has been over 3 weeks and I still haven't received license plates or the inspection/registration sticker - and I have to call multiple times in order to get someone to respond to me. I emailed both Chris and Gabriel about my issues and neither chose to reply. I have purchased many cars in my life and this was by far the worst experience I've ever had. More
by patrickemshoff
Employees Worked With
May 14, 2024
Great customer service, they kept up communication with me and kept me updated on my car. Very efficient me and kept me updated on my car. Very efficient More
by JENNIFER.FLORES2016
Employees Worked With
May 13, 2024
Great customer service. ..an excellent effort...He helped to find a running gas saver vehicle ..an excellent effort...He helped to find a running gas saver vehicle More
by delraysanders38
Employees Worked With
May 12, 2024
Did a great job with aranging the warrenty work I needed. Provided me with "loaner" and when it looked like the parts were going to take a long time they allowed me to get may car back until the parts arrive Provided me with "loaner" and when it looked like the parts were going to take a long time they allowed me to get may car back until the parts arrive (needed part did not affect the drivablity). Parts arrived much sooner then expected. Took the car back and it was ready before noon. More
by erniesiefert
May 12, 2024
Nice dealership, I was supposed to meet with Valor, but never did. Didn’t even stop by to greet me, I was given to Mr Cortez. He was nice. He seemed to be in a rush with me. He did show me the one vehicle never did. Didn’t even stop by to greet me, I was given to Mr Cortez. He was nice. He seemed to be in a rush with me. He did show me the one vehicle I was approved of, and thankfully it was something I liked. I didn’t receive a copy of any of the paperwork I signed and requested which I did not like. I was happy to drive off in a vehicle but the experience could’ve been better. I was hoping to be a repeat customer but I may rethink that. More
by deenell1520
Employees Worked With
May 12, 2024
They are by far the most corrupt shady dealership in Texas. Please read the whole review. They advertised the vehicle for $33000 for 2021 Tesla online. so I drove one hour to the dealership and asked th Texas. Please read the whole review. They advertised the vehicle for $33000 for 2021 Tesla online. so I drove one hour to the dealership and asked them to give the bill of sale. To my surprise, he quoted me the total drive out they showed me, was $47000 with vehicle price of $38000 and bunch of added on illegal fees. I was shocked. The brand new tesla is $41000. Anyways, the sales person said that he was NOT aware of any oneline price. This is what they do, They will advertise a lower price online and lure you to get to the dealership. when you get there, they will ignore the online price and give you the full retail price with bunch of illegal added on fees. I wanted to keep to $47000 bill of sale but he snatched it out of my hand and trashed it. Whenever you go to the dealership and ask them bill of sale, make sure you take a picture of the bill of sale and email the complain to: - Texas Motor Vehicle Department - Texas District Attorney Office - Better Business Beauru - All Vehicle Marketing websites dealer complaints section - Dealerrater.com - Facebook and all online social media. - Youtube - Google Review this is our duty to put a stop to this shady business. DO NOT DO BUSINESS WITH THEM AT ANY COST AND SPREAD THE WORD. AND REPORT AND EXPOSE THEM AS MUCH AS POSSIBLE. THEY ARE NOTHING BUT CROOKS. THEY GIVE OTHER HONEST DEALERSHIPS A BAD NAME. Please note: they will come up with a standard reply that there was a miscommunication and we will make it right. Don't fall for that, they did the same thing to one of my friend as well. SALES PERSON, SALES MANAGER, FINANCE MANAGER, GENERAL MANAGER ARE ALL PART OF THAT SCAM. SO DON'T EXPECT ANYTHING GOOD FROM THESE CROOKS. More
by zack
Employees Worked With
May 11, 2024
Great experience purchasing my 2nd Palisade. Courteous and friendly sales staff. I will be back. Courteous and friendly sales staff. I will be back. More
by lcferrell4
May 07, 2024
Location is great. Employees are knowledgeable, friendly and understanding about your needs. Overall great customer service! Employees are knowledgeable, friendly and understanding about your needs. Overall great customer service! More
by GYPCIANNCONTRERAS2006.GC
Employees Worked With
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