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Big Star Hyundai
Friendswood, TX
6,891 Reviews
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April 24, 2026
Big Star Hyundai refused to honor the Hyundai 5-Year / 60,000-Mile Warranty for a new 2025 Hyundai Kona purchased from another area Hyundai dealership. In addition, they also charged for a battery failure 60,000-Mile Warranty for a new 2025 Hyundai Kona purchased from another area Hyundai dealership. In addition, they also charged for a battery failure diagnosis stating that the failure was due to 3rd party installed equipment. All equipment installed on the vehicle had been installed by the authorized Hyundai dealership prior to our purchase. More
by Libraron
Employees Worked With
Mary Bilcic
March 31, 2026
Very frustrating experience with Big Star Hyundai. Over the weekend, Arin Roberson, the floor manager, said they had two IONIQ 5 Limiteds available. At 10:00 AM the next morning, I let them know I Over the weekend, Arin Roberson, the floor manager, said they had two IONIQ 5 Limiteds available. At 10:00 AM the next morning, I let them know I was ready to buy that day if they would send me an out-the-door quote and emphasized I was in a hurry because a 10K manufacturer's incentive ended the next day and I had to drive 3 hours the next day to their dealership. I heard nothing back, followed up around 2:00 PM, was told something would be sent in a couple of minutes, followed up again after 3:00 PM, and received an all-caps response saying, “PUTTING SOMETHING TOGETHER RN.” Shortly after that, they sent a quote for a Hyundai Tucson instead of the IONIQ 5 Limited I had been asking about the entire time. I then complained about the wasted time and got a quick response saying, “okay let me look into it,” but then heard nothing further. What made this worse is that when my wife separately inquired and was even allowed to move toward placing a $1,000 deposit, the vehicle was later said to be sold after she repeatedly asked not to be bait-and-switched given that we had to drive three-hours to get there. Based on the conflicting responses we received, this raised serious concern about whether the vehicle was actually available when it was first represented to us. Very poor communication, poor follow-through, and not the way a serious dealership should handle ready-to-buy customers. More
by kdavidson74
Employees Worked With
Arin Robeson, Ronald Williams
March 16, 2026
Watch out for the service dept. Went to dealer for service and wish we never had. Brought the car in for an oil change, after a complete joke of a service video was sent by a mechan Went to dealer for service and wish we never had. Brought the car in for an oil change, after a complete joke of a service video was sent by a mechanic that showed his lack of knowledge in the video.(fuel treatment to remove toxins in fuel, uneven tire wear on a set of tires that were a week old +even more dumb statements) Left dealership with oil change to head out of town only to find that the pins for the under engine cover had been left out and the cover was folded up under the car. Go back to dealership to repair and they claim that it wasn't their fault and remove cover and hardware and throw it away, and give a quote of $567 for a new cover and $100 to install. Try to reason with service manager, Mehma Baig, and she is impossible to deal with and of course tries to blame anyone or thing but them. This is not a place to take a bicycle much less a $30k car. RUN AWAY! They will try to upsell you on everything and say whatever to keep $$$$ in their pockets. More
by dclark424c
Employees Worked With
Mary Bilcic, Mehma Baig
March 03, 2026
Quite professional and non-pressured sales. He got the car ready for us. He checked on his frequently. I enjoyed working with Mr. Jones. He got the car ready for us. He checked on his frequently. I enjoyed working with Mr. Jones. More
by judy.foster12
Verified CustomerEmployees Worked With
Alex Jones, Kaleb Chadwell
February 15, 2026
Service was prompt and friendly. Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems. Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems. More
by gerifoisner
Employees Worked With
Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Paul Davila, Jessica Harber, Mary Bilcic, Mehma Baig
