Big Star Hyundai

This is not the route that I wanted to take, but after purchasing a 2019 Range Rover from Big Star Hyndai in Friendswood, Texas October 26, 2022, the management has left me no choice but to seek legal act purchasing a 2019 Range Rover from Big Star Hyndai in Friendswood, Texas October 26, 2022, the management has left me no choice but to seek legal action and warn other customers to avoid this place at all costs due to their lack of ethical integrity. Here is my story. On October 26, 2022 I purchased a Range Rover, from BIG STAR, but I was told before I could take the vehicle home they would have to do a few things to it first because they sold it to me without running any diagnostic/service tests. They initially said that the only things that needed to be done were a few exterior issues such as, get a new bumper, fix some exterior scratches, and put new tires. Which I was completely good with. Before signing the contract, I asked them about the cars history and they told me it was in good standing and that it would be finished by Friday or latest the following Monday on 10/31. This made me feel good about the deal so I proceeded with the signing. On 10/31, I called the sales guy and I was informed it was still not ready and to give them just a couple more days. On Friday, 11/4, I reached out to see if it was ready and I was informed again, it was not ready. On Saturday, 11/05, I decided to go into the dealership and I asked to speak with a manager to see what the hold up was. He informed me that it would definitely be ready Monday, 11/7, and I could come by and pick it up then. I asked him why it was taking so long and if there was other issues going on with the actual computer diagnostics. He assured me it was absolutely fine that they were just waiting on the service department to finish the exterior repairs. Monday, 11/7, they finally called me and told me it was ready and to pick it up around 1230PM. I showed up at the dealership at 1PM and again I was told that it was still not ready and to come back later that afternoon. I left the dealership and finally, when i showed back up later that day they told me it was ready. They pulled the car up and to my surprise it was in worse condition than when I first saw it at signing. -The scratches that were supposed to be fixed were still there, -The lettering (RANGE ROVER) on the vehicle were crooked and uneven -There were new scratches by the lettering where I guess they took them off to exchange and put them back on crooked and unaligned. -The bumper was still missing as well. -When I looked inside the Range it was completely dirty, no cleaning was done -Started the engine and there was a battery light that came on. I asked to speak to the manager again and Juan came out. I walked him through the issues and he didn’t seem to care and just told the sales guy to put the car back into the service department. There was no apology, just a lackadaisical attitude. Not once did he assure that I would be taken care of. -I called and asked to speak to our sales guy and he was super apologetic. He informed me that they were going to send it to Range Rover service instead of keeping it at BIG Star because they could only do so much and it needed the actual Range specialists. That threw up major concerns for me because I was never informed the vehicle had other maintenance issues. -I told him I would really like to get out of the deal because the issues that it is now having, and how long it has taken was not part of the deal and I’ve been without this car for almost a month now. I explained to him that the first car payment is due and I haven’t even had it in my possession for more than a day. Please reach out to the GM and inform him of my concerns with this vehicle. Surely he can find a solution. -Then when he got General Manager ,Scott, got involved this is what he stated, “He’s asking if we could at least get the car back from Range and we all take one last look at it before we make that last decision. If y’all are completely out then ok.” I told him ok, I will wait and see if all repairs have been made, make sure there are no maintenance lights that come on, and if its in good condition with diagnostic report once we get it back then ok. Wednesday, 11/16 , I was told it was finally sent in to Range Rover and they were looking it over and that it would be ready 11/23 at the latest. 11/22, I called and spoke to the manager. I asked him to please find a solution on the car payment that was due. He said no, that I am under contract and there is noting we can do. I asked him again if we could please find a solution. Juan, was the manager I spoke with and he was unwilling to care or find any solution. 11/30, Over a month and STILL NO CAR. 12/8 Still do not have my car and was told by Big Star service department that Range Rover was apparently still trying to fix the repairs. Wednesday, 12/14, I was told everything was done just waiting for Range rover to send it back to BIG STAR. On Friday, 12/16, we were told that Big Star had the car back in their possession, but they needed to still do their touch ups! 12/19- Still no car because its not finished 12/22- Still no car. So I called and they said they were still waiting on the letters to come in. I told them I was coming to get the car and that they could call me when the letters arrive and I’ll bring it back in once they’re there. I drove off the lot with the car. almost two months later 12/24 - This would be approximately the second day i would have the car and THE CAR WAS NOT STARTING. 12/24- Called sales guy and let him know the car isn’t starting and that i will be in to speak with GM after the holidays 12/28, My fiancé and I went into Big Star to speak with the GM. I brought up to him about getting us out of this deal since that is what he said he could do, and he literally said he will not get us out of this LEMON that he sold us. Told us to go ahead and take it in to Range Rover and that he was washing his hands of the situation. 12/29- I asked the GM Scott to send me all the reports and my contract information on the car because that is my legal right to have and he refused. He said, “I should have my attorney reach out to their attorney.” I told him “that is not the route I wanted to take, but that they have literally left me no other option.” 12/29, I Had to call a tow truck to get my car into Range Rover. When the tow man got there we discovered that the manual key was missing in the actual clicker. Informed BIG STAR again and still no response. 12/29, I finally got the car into Range Rover service department and they gave me a full report on the car and everything they had to fix. There were computer issues going on with the car along with other maintenance issues and none of this was told to us by Big Star. Big Star lacks ethical integrity and consumers need to know the truth behind them being ok with selling lemons to customers. More

Was told a firm price over the phone 3 times, confirmed 3 times (I have my own finance), 1.5 hr drive and 10 minutes later I was texted by the salesman with a different price!!! Went inside, with a different times (I have my own finance), 1.5 hr drive and 10 minutes later I was texted by the salesman with a different price!!! Went inside, with a different salesman and he confirmed the bait and switch. Online price is a lie and I will be reporting it and leaving a review online for other buyers to beware. ONLINE SCAMS TO GET YOU THERE AND FURTHER LIES BY SALES PEOPLE TO GET YOU INSIDE!!! I AM ALSO FILING WITH THE BBB. FYI: I immediately went to another dealership and bought my $38k car. More

I would rate this negative stars if possible ! ...I drove 2 hours to view a 5 year old cargo can with 85k miles and had approved financing through my credit union which I was told before heading th ...I drove 2 hours to view a 5 year old cargo can with 85k miles and had approved financing through my credit union which I was told before heading there my financing was close enough to the asking price but all deals were done in store which I understood. Upon arriving there I got the run around at which point I was brought a paper saying showing a adjusted "market value price of 45,700 .....I have never heard of a dealership marking up used vehicles prices especially a work van with 85k miles ....completely crazy and honestly surprised how this dealership is still open ..... horrible experience to say the least ! More

Extremely satisfied with the costumer service at Big Star Hyundai! Josh Ruschenberg was simply great! Hyundai! Josh Ruschenberg was simply great! More

We didn’t expect much, honestly we hate buying cars from dealerships but when car max didn’t have the car we wanted we stopped at big star completely unplanned. Alex was great, deal was done in a couple of dealerships but when car max didn’t have the car we wanted we stopped at big star completely unplanned. Alex was great, deal was done in a couple of hours, we even had sandwiches for dinner from the dealership. More

Alex is very knowledgable about all the cars on the lot very friendly and helped me make my decisions in a very informative manner. Best car salesmen ever. very friendly and helped me make my decisions in a very informative manner. Best car salesmen ever. More

This dealership sucks I went in to purchase a car I was given the run around give them money with the promise that they would bring the car to me LIES I feel like the salesman and manger treated me like th given the run around give them money with the promise that they would bring the car to me LIES I feel like the salesman and manger treated me like this because I’m a woman and they could take advantage of me NEVER GO HERE More

The staff was very friendly and helpful every step of the way especially Randol amazing sales man best of the best TJ was also a great person to talk to on the phone way especially Randol amazing sales man best of the best TJ was also a great person to talk to on the phone More