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Big Star Hyundai

Friendswood, TX

4.3
6,673 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,673 reviews

September 24, 2024

Second time in. The staff was very helpful and the process was easy to follow. More

by BSHARONA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Karamitsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

September 23, 2024

Large selection of vehicles in stock both new and used open late for people who work later in the evening More

by SNOWYHEAL03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arin Robeson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick RAM 5 star , zzRandol zzManjarrez
Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 23, 2024

Outstanding customer service by my advisor! Excellent! Very helpful and knowledgeable of information I asked about. More

by GGGLOPEZ781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name Puerto Rican accent
Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 23, 2024

Great dealership very help Eli is the man with the plan, made me feel all kinds of special. Shirling whitley was also more then helpfull, great guy. Both of them where more then helpful and friendly. I feel More

by gcamm96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli, shirling
Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 23, 2024

They made me sign papers without explaining the ambiguous cost included and later, when I asked to revise and eventually reduce the amount, they still used the one with a higher cost for finance. And now wh More

by ranabhatgarima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Isiah Mosely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

Sep 28, 2024 -

ranabhatgarima responded

I sent you an email with the problems I am facing in detail. I hope you get back to me as soon as possible.

September 22, 2024

Pricing was not offeree which was adverises on website and confirming in text msg, they tried to manipulate it with low apr. Wheb i agreed on 32.909 financing, i went to finance department, finance amount More

by Muhammad Bilal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
zzRandol zzManjarrez
Sep 23, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

September 22, 2024

Oil change took 2. 5 hrs. They left marks on the console. Complementary wash missed several areas. More

by DTMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Big Star Hyundai responded

Thank you for your review. I apologize for the unexpected wait. I agree that is absoloutely too long for a straight oil change. Of course, I would like the opportunity to examine the repair order and share with my team to discuss the actual work performed and elapsed time. If you would like to discuss your service experience in more detail, please feel free to reach out to me directly with your best contact information. Kohl Young, Service Director, kohly@bigstarhyundai.com

September 22, 2024

Have not resolved my issue and have emailed the service manager twice about it. I was told my repair would be covered and my money would be refunded and it's over a month and it has not been refunded. Not More

by PEPERONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malave, Bryan, zzNatalie zzDiosdado
Sep 24, 2024 -

Big Star Hyundai responded

Thank you for your review and I apologize for any inconvenience. So that I can look into my records and work to resolve your concern, please email me directly with your full name and best contact information. Kohl Young, Service Director, kohly@bigstarhyundai.com

September 22, 2024

Personnel were knowledgable, answered my questions, gave a timeline and price. When picked car up, noticed another problem but will call back to reschedule. More

by LRUDIS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 21, 2024

The dealership was very clean and had a lot of cars to choose from. Ok More

by angelahall4
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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