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Big Star Hyundai
Friendswood, TX
6,694 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,694 reviews
January 28, 2024
Nice place with stocked snacks and drinks while I waited. Only complaint was that I was told estimate of 1.5 hour wait which was fine. One hour in, told it may be almost done. Finally, when it was done, it w Only complaint was that I was told estimate of 1.5 hour wait which was fine. One hour in, told it may be almost done. Finally, when it was done, it was a total of 2.5 hour wait. They had to fix the recall which I appreciate, but it would’ve been nice if that was communicated with me during the wait. Overall, I will be back, but feel like I need to block out several hours of my day just to get an oil change. More
by chimartinez59
Verified CustomerEmployees Worked With
Bryan Malave
January 28, 2024
People friendly, Courteous, Professional service departments, Very clean atmosphere, Timely with appointments and great shuttles. departments, Very clean atmosphere, Timely with appointments and great shuttles. More
by chocolate3818
Employees Worked With
Other Employees :
Madison Hartung, zzBilly zzWilliams
January 28, 2024
Worst experience ever, was a total scam. Internet price was used to get you into dealership. After they get you there, they try every tactic to get you to buy the vehicle. They should just m Internet price was used to get you into dealership. After they get you there, they try every tactic to get you to buy the vehicle. They should just mark up the car to what they want to sell it at, and then go from there. Drove 3 hours for nothing. Wasted day for nothing!! More
by gponcho11
Employees Worked With
na, zzSam zzCaldwell
January 27, 2024
Caleb was courteous and explained all questions. He or the technician should check the dashboard and make sure it’s returned in the condition received. He or the technician should check the dashboard and make sure it’s returned in the condition received. More
by MCORDER45
January 23, 2024
The past 2 years I’ve been with Hyundai have been awesome fast and great customer service fast and great customer service More
by SAUCYWORM1991
Employees Worked With
January 22, 2024
I take my car here to get a full service and vehicle alignment. I am pleased to say the Sabrina presented wonderful customer service, and made sure everything on my vehicle was up to date and communicat alignment. I am pleased to say the Sabrina presented wonderful customer service, and made sure everything on my vehicle was up to date and communicated with me 100% Thank You 😊 ! More
by CHRISTOPHERDUNCAN1212
Employees Worked With
Sabrina Big Star Hyundai
January 22, 2024
Diamond was amazing she was very helpful and patient with me and I appreciate her so much me and I appreciate her so much More
by Keila
January 22, 2024
I recently purchased a car from Big Star Hyundai, and my overall experience has been nothing short of a nightmare. While the salesperson was pleasant, the false advertising of the vehicle price resulted in overall experience has been nothing short of a nightmare. While the salesperson was pleasant, the false advertising of the vehicle price resulted in unexpected fees totaling over $10,000, conveniently undisclosed during the purchase process. Moreover, the financial advisor's insistence on not allowing me to use my credit union, coupled with threats of further price increases, left me feeling manipulated and pressured into accepting unfavorable terms. Immediately after driving off the lot, the car exhibited severe shaking issues on the freeway. Despite returning to the dealership, the initial diagnosis of "off-road tires" turned out to be a farce. It was later discovered that the car had a serious problem known as death wobbling, a safety concern that the dealership was ill-equipped to address since they specialized in Hyundai vehicles. To add insult to injury, promises of reimbursement for repairs were shattered when the dealership refused to cover the entire bill from the Jeep service center, leaving me with unexpected out-of-pocket expenses. The lack of accountability and unfulfilled commitments have left me deeply dissatisfied with my purchase and overall experience at Big Star Hyundai. I strongly caution others to thoroughly scrutinize every aspect of their dealings with this dealership, as my experience raises serious questions about their transparency, integrity, and commitment to customer satisfaction. More
by jtheragood
Employees Worked With
