Big Star Hyundai - Service Center

Be suspect of any assessments that they make! The Friendswood center is unprofessional, They took quarters from my center, left smaller change! How low us that, picky Thieves! Prices are never The Friendswood center is unprofessional, They took quarters from my center, left smaller change! How low us that, picky Thieves! Prices are never what's advertised! More

The service Manager Kohl is rude, disrespectful, they always try to sell you extra services fees wether needed or no. Avoid , avoid , avoid at any cost . I bought a Palisade 2022 and since the first serv always try to sell you extra services fees wether needed or no. Avoid , avoid , avoid at any cost . I bought a Palisade 2022 and since the first service they were trying to sell me extra service not needed yet from cleaning battery cables from corrosion to changing engine filter and cabin filter. They took my car for service and blow up my tire which they fixed after they made me wait 2 hours. Second time i took it they said i have a nail in my tire and they need to replace the tire and i have to pay 355 dollars , i thought the tire is flat and needed to be replaced it was a tire i fix before a patch and was completely fine. They said they sent me a video which they did not.i asked to speak to the service manager and he was rude and disrespectful from the moment a came to his office and not welcoming at all, i told him to show me the video which he did and i saw that was the tire i fix and i said that is a misunderstanding and he told me you owe me an apology, i said apology for what you said there is a nail in the tire and that tire been fixed a year ago. He kicked me out of his office in very rude and disrespectful way and made a fxxl of him self infront of everyone. I stayed there until they gave me my keys and left and he told me don’t come back again. Please avoid this dealership. More

This is the most unprofessional dealership I have ever dealt with. BE AWARE; if you decide to take your vehicle here for service they will try and sell you on extra services you need for your vehicle howe dealt with. BE AWARE; if you decide to take your vehicle here for service they will try and sell you on extra services you need for your vehicle however if you look at your vehicle operators manual schedule you will see you need none of these services. They will pass this off as “Oh well these services are what WE (Big Star) recommend.” Its a ploy that is dishonest and very shady. I would never step foot in this dealership again. I also had a Saturday appointment made and I was told I could get a shuttle ride to my home when I dropped vehicle off. Once I arrived they stated; “We do not offer a shuttle ride after 12 because we close at 2 pm on Saturday. I called the dealership and had operator schedule the service for me and she offered the ride.........I didn’t ask for a ride but she stated: “We can give you a ride back home and send another ride to pick you up and bring you back to get your vehicle once the service is completed.” Again, it was not true when I showed up. Lastly they stole a Hyundai first aid kit from my glove compartment when vehicle was there for service. I did call and tell them this happened and they replaced the stolen item but........your stuff is not safe in your vehicles there. Again...........RUN FROM BIG STAR. They do not appreciate customers and have no intention of providing advise or help its all about selling you additional services not required by your manufacturer and when questioned you will get the response: “Yes, you are right.......these are services WE require.” Dishonest and not worth the hassle More

The worst customer service both by Khol Young and Juan Vasquez. They are the most unprofessional individuals I have ever had to work with. They are going on a month of having my elderly mother's car and c Vasquez. They are the most unprofessional individuals I have ever had to work with. They are going on a month of having my elderly mother's car and continuously giving false dates when the vehicle would be finished. This is the warranty coverage for paint damage and blame Hyndai and the paint shop for their misleading information. If I could provide zero stars I would because 1 star is still too much for their professionalism and how they treat the elderly. More

I left a negative review on another site and within one hour. They canceled the service appointment of a family member with my same last name. Sounds like retaliation to me,. I hope hyundai is investigatin hour. They canceled the service appointment of a family member with my same last name. Sounds like retaliation to me,. I hope hyundai is investigating the shady dealer. More

The Manager of the Service Department, Kohl Young, "Mansplained" how to install a windshield to me. Also, instead of doing their jobs, they take lots of smoke breaks. They don't return phone calls. Th "Mansplained" how to install a windshield to me. Also, instead of doing their jobs, they take lots of smoke breaks. They don't return phone calls. They had my vehicle for 18 days for a recalled windshield and had the parts for 7 days and yet my car was still not repaired. They wouldn't give me a loaner so I was without a vehicle for 18 days. And then when I would call for an update both Kaleb and the managers dodged calls. Then they talk to women like they are stupid. More

I had a appointment in this morning 5/10/2022 for my 2022 sonata 1.6T limited when I spoke with Adrian Chapa along with the oil change that should of been complimentary anyway I advised Mr Chapa that my 2022 sonata 1.6T limited when I spoke with Adrian Chapa along with the oil change that should of been complimentary anyway I advised Mr Chapa that my blue link Calander is not working and my back camera is blurred in certain are and a loose wheel well panel need tighten first he said the oil change would not be free even though new car comes with and the extended I purchased and for the camera and all above he could not do today and also stated he could not schedule it to get done I needed to contact Kerr to get a needing an appointment to have the above corrected/fixed I have called Kerr main number with no response and email that she read still no response Big Star Hyundai should stand behind their new car warranty and service A very dissatisfied customer with service and the Big Star Hyundai More

Big Star Hyundai is a rip off do not do business with them. They advertise $39.95 oil changes but when you get there the price is over $80 unless you buy a package of three for $129. I bought my Hyunda them. They advertise $39.95 oil changes but when you get there the price is over $80 unless you buy a package of three for $129. I bought my Hyundai new when it was Ron Carter and have had all my oil changes done for the past two years at that facility. As I have always done I scheduled my appointment online (less than 2 weeks ago) with it showing the $39.95 price but when I got there this morning it was $82. In fact it was still showing the $39.95 price when I pulled it up and showed them this morning. When I questioned them about it the manager simply told me the price went up, but he did say I could get it for $42 if I wanted to buy the three oil change package for $129. RIP-OFF. BOTTOM LINE IS YOU BETTER BE READY TO PAY DOUBLE IF YOU SCHEDULE THROUGH THEIR ONLINE WEBSITE.  More