Big Star Hyundai - Service Center

I make an appointment at 9:30 am for a simple tire rotation. Show up at 9:15 drop my car off. The girl at the desk tells me if I get my tires rotated I should get an oil change as well or else I will rotation. Show up at 9:15 drop my car off. The girl at the desk tells me if I get my tires rotated I should get an oil change as well or else I will lose My oil change that came with the protection package I paid for when I bought the car (which is completely stupid!!) fine whatever give me an oil change I’m not due for. So my mother picks me up so I don’t have to wait at The dealership I’m thinking it’ll be an hour and a half 2 hour max so I didn’t want to wait. Turns out she had a screw in her tire so she took hers to discount tire to get it patched and get her tires rotated… we were in and out within 30 mins or less. I didn’t get my car back until after 3pm… 5.5 hours later!! Absolutely ridiculous. What happens if I didn’t have someone here to be able to take me home or at this point to get my kids from school? I’m just supposed to be carless for almost 6 hours every time I need something as simple as rotating my tires or changing my oil ? Unacceptable!! Plus the girl at the desk is so rude and not friendly at all. When I bought my car they never gave me my car floor mats.. I’ve asked several times and nobody can seem to help or even pretend they care. I’m so over Big Star Hyundai and will not do business here after my service plan is done. Also let me add last time I left a bad review the manager reached and told me to email him so he could address my issue I did and he has yet to respond and that was months ago. More

Nick did a great job, he made my life easier and the turnaround was really fast/ turnaround was really fast/ More

Hello, everyone was very courteous. The only concern was that no one reset my oil change settings or the service notification so my car still shows that service is needed. The only concern was that no one reset my oil change settings or the service notification so my car still shows that service is needed. More

Steffy was an excellent representative. I did not feel pressure to purchase any unnecessary things. She was great in updating me as well. I did not feel pressure to purchase any unnecessary things. She was great in updating me as well. More

They were knowledgeable and got me in and out in a timely manner. Bryan was amazing and was able to ensure his customers needs were met. manner. Bryan was amazing and was able to ensure his customers needs were met. More

Great service, friendly employees that accommodate you to the best of their ability. I was in and out in an hour for an oil change, tire rotation, and car wash! the best of their ability. I was in and out in an hour for an oil change, tire rotation, and car wash! More

I'll just say this, if Juan Vasquez not there my day will not be great, love him to pieces, great guy he always make sure I have a smile on my face and my problems get solved not be great, love him to pieces, great guy he always make sure I have a smile on my face and my problems get solved More

I'll just say this, if Juan Vasquez not there my day will not be great, love him to pieces, great guy he always make sure I have a smile on my face and my problems get solved not be great, love him to pieces, great guy he always make sure I have a smile on my face and my problems get solved More

Not consistent with times, also they didn't reset my oil meter. Will not recommend meter. Will not recommend More

Steffy was excellent in updating me on the progress of my car. I didn’t feel pressured to buy anything that wasn’t absolutely necessary. I do wish the services could have been quicker. car. I didn’t feel pressured to buy anything that wasn’t absolutely necessary. I do wish the services could have been quicker. More