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Biggers Mitsubishi

Elgin, IL

Overview
Employees
Reviews
Vehicles
4.7
1,324 Reviews
Biggers Mitsubishi in Elgin,IL sells new and used cars in the Schaumburg area as well as provide service for Mitsubishi vehicles and parts for Mitsubishi vehicles throughout all of the Chicagoland area. As a Diamond Chapter of Excellence dealership, a coveted title given to only the nation's top dealerships, Biggers Mitsubishi provides excellent customer service in both our sales, service, and parts departments, and has enjoyed being a top volume Diamond Chapter of Excellence dealership for every single year since our doors opened in 1989! Rated #1 for service and sales satisfaction, Biggers Mitsubishi is your one stop shop for great deals on new and used Mitsubishi vehicles in a non-pressure environment. Come see why Biggers is Better!
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1325 E Chicago St

Elgin, IL

60120

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Showing 1,324 reviews

December 12, 2025

The dealership is a class A operation. ....they're up front honest and not crooked when conducting a car purchase transaction More

by varc1268
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darien Ivery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2025 -

Biggers Mitsubishi responded

Thank you so much for your thoughtful review! We’re honored by your kind words and thrilled to hear that your experience with our team — especially Jim and Darien — reflected the honesty, transparency, and integrity we strive for in every sale. At Biggers Mitsubishi, we believe that buying a car should feel exciting and stress-free, never pressured or unclear. Your feedback reaffirms that commitment, and we truly appreciate you taking the time to share it. Enjoy your new Mitsubishi, and don’t hesitate to reach out if there’s anything we can assist with down the road! — The Biggers Mitsubishi Sales Team

December 11, 2025

It’s took eight months to get a part fixed in my car. Then I had to return two days later because the part was not correctly connected. When I explained to them the issue they stated that it was my charg More

by JBUTHMAN77
Recommend Dealer
No
Employees Worked With
Unsure
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Dec 18, 2025 -

Biggers Mitsubishi responded

Thank you for taking the time to share your experience. We're truly sorry to hear about the extended delay and the frustration you faced with the part installation and communication during your visit. That’s not the level of service we aim to provide, and we understand how disappointing this must have been — especially after waiting so long for the repair. We appreciate your feedback and would like the opportunity to make things right. Our Service Manager, Mike Giusto, would be happy to speak with you directly to better understand what happened and work toward a resolution. You can reach him at mgiusto@biggersmitsubishi.com. We hope you’ll give us the chance to restore your confidence in our service team. — The Biggers Mitsubishi Team

December 10, 2025

Great no issues. Friendly , quick service. , wish they would have offered a coupon for the oil change or reminded me to check my email. I had 10% off that I missed ou More

by Lbergman88
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 18, 2025 -

Biggers Mitsubishi responded

Thank you so much for your review! We're glad to hear your visit went smoothly and that Jose provided friendly, efficient service — that’s exactly the experience we aim for. We do apologize for the missed opportunity to use your 10% off coupon. We’ll be sure to remind our team to help check for available offers next time, and we also encourage you to mention any email deals at check-in so we can apply them right away. We truly appreciate your feedback and look forward to seeing you at your next service visit! — The Biggers Mitsubishi Service Team

December 07, 2025

Dash light came on, and Michael ran the diagnostic then clearly explained the issue and my options. I appreciate that he takes the time to talk with me so that I understand. More

by JKRAUS99
Recommend Dealer
Yes
Employees Worked With
Michael
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Dec 10, 2025 -

Biggers Mitsubishi responded

Thank you so much for your thoughtful review! We're glad Michael was able to clearly explain the diagnostic results and walk you through your options — we believe understanding your vehicle is key to feeling confident in your decisions. Your appreciation means a lot to us, and we'll be sure to share your kind words with Michael. Thanks again for choosing Biggers Mitsubishi — we're always here when you need us!

December 03, 2025

I brought in two cars. 1st car. Phev-missing reminder sticker for oil change. I told him twice about it and he ignored me. Day later brought in 2nd car outlander sport. Tir More

by JACKIE.MILLER2009
Recommend Dealer
Yes
Employees Worked With
Julian Oliveros
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Dec 05, 2025 -

Biggers Mitsubishi responded

Hi Jackie, Thank you for taking the time to share your feedback, and for bringing both of your vehicles in to see us. We sincerely apologize for the oversights you experienced—especially the missing oil change reminder sticker on your PHEV and the tire pressure issue after your Outlander Sport’s service. We understand how frustrating that must have been, particularly in snowy weather when tire pressure is critical. Your comments about your experience with Julian are noted and appreciated. He is newer to our team, and your feedback helps us ensure proper training and oversight are in place so these details aren't missed in the future. While we're glad to hear you're not upset, we absolutely want you to leave every visit feeling confident in the quality of our service. We’d love the opportunity to make this right and restore your confidence. If you’re open to it, please reach out to our Service Manager, Mike Giusto, directly at mgiusto@biggersmitsubishi.com, so we can personally follow up with you. Thank you again for your honesty—and for still recommending us despite the hiccups. We truly value your continued business and trust. Warm regards

November 30, 2025

Felt they were customer focused, and listened to my needs and concerns. Helpful friendly and respectful More

by mjenig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darien Ivery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2025 -

Biggers Mitsubishi responded

Thank you for the 5-star review! We're glad to hear you felt our team was customer-focused and attentive to your needs. Providing helpful, friendly, and respectful service is always our priority. We appreciate you choosing Biggers Mitsubishi and look forward to serving you again!

November 30, 2025

The service department is always helpful, friendly, and does a great job explaining what needs to be done and why. More

by JCHECCHIN18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2025 -

Biggers Mitsubishi responded

Thank you so much for the 5-star review! We’re glad to hear our service team was helpful, friendly, and thorough in explaining everything. We appreciate your trust in Biggers Mitsubishi and look forward to assisting you again at your next visit!

November 29, 2025

David Payne was very honest and straightforward. He has excellent customer service skills and answered all my questions, anything he doubted he got help with. I have definitely recommended him to e More

by edulearn77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Graves
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2025 -

Biggers Mitsubishi responded

Thank you so much for the 5-star review! We’re thrilled to hear that David provided honest, straightforward service and made sure all your questions were answered. Your recommendation truly means a lot to us. We appreciate you choosing Biggers Mitsubishi and look forward to assisting you and anyone you send our way!

November 28, 2025

They always do a great job. Professional and nice They always do a great job More

by cvesa
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad to hear our team consistently provides professional and high-quality service. We truly appreciate your continued trust in Biggers Mitsubishi!

November 28, 2025

Excellent The service is good, the car maintenance took the indicated amount of time, for me time is important. More

by apmorillo22
Recommend Dealer
Yes
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Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad your service was completed on time and met your expectations. We truly appreciate you choosing Biggers Mitsubishi!

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