Jose Perez
Jose Perez at Biggers Mitsubishi

Jose Perez

Service Advisor

Biggers Mitsubishi

1325 E Chicago St
Elgin, IL 60120

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4.8
355 Reviews
4.8

355 Reviews

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355 Reviews of Jose Perez

May 02, 2026

Dealership Rating
Employee Rating

Not happy with Jose Perez. He checked everything ok without actually doing the job. The oil was never changed. It appears to have a brownish color. The windshield has 2 chips, More

by myjsph_trd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jim Casey, Brian Hess, Rafal Sterkowiec , Tyler was a good salesperson.

May 07, 2026

Biggers Mitsubishi responded

Please reachout to Brian Hess at the store since this platform does NOT give us your name. Thank you.

April 29, 2026

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Employee Rating

Awesome team! Thank you for getting me an appointment on such a short notice. The service was a great as always. More

by JACKIE.MILLER2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto

Apr 30, 2026

Biggers Mitsubishi responded

Thank you for choosing us for your recent service visit. Have a Great Day.

March 21, 2026

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Employee Rating

Excellent service with JOSE, my car looks like new, short time, , the way wasn’t long, everything perfectly on time! They did and explained job! Excellent, excellent!! More

by silviaroppo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2026

Biggers Mitsubishi responded

Thank you for the positive review.

March 18, 2026

Dealership Rating
Employee Rating

Dislike the video to explain car service needs. Narrator for video is obnoxious Been having car serviced at Biggers for eight years. This visit by far was totally unlike the good service I norm More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto, Jennifer Paluch

Apr 15, 2026

Biggers Mitsubishi responded

Thank you for the positive review.

March 06, 2026

Dealership Rating
Employee Rating

Great service, I trust the people who are working on my car!! Mike is my go to person!! They make every effort to get me in and out!!! Great group of people!! More

by MARYANNBUONAVITA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto

Mar 09, 2026

Biggers Mitsubishi responded

We’re so glad to hear that you had a great service experience and that our team continues to earn your trust. Knowing you feel confident in the people working on your vehicle means a lot to us. We appreciate the special shoutout to Mike as your go-to person, and to Jose as well. Our team always aims to make visits smooth and efficient, and we’re happy to hear they’re getting you in and out while still providing the quality service you deserve. Thank you for choosing Biggers Mitsubishi and for your continued support. We look forward to seeing you again at your next service visit! 🚗🔧

February 20, 2026

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Employee Rating

I appreciate the service you give my cat and keeping my grankids and I safe. 3 weeks ago I got an oil change and you forgot to put sticker mileage when next oil change is due. Went back a week later to get More

by MARIBELSALDUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2026

Biggers Mitsubishi responded

Hi Maribel, Thank you so much for your thoughtful review and for trusting Biggers Mitsubishi with your vehicle. We truly appreciate you recognizing our commitment to keeping you and your grandkids safe—that means everything to our team. We also appreciate you pointing out the missed oil change sticker. That’s an important detail, and we apologize for the oversight. Thank you for bringing it back to our attention so we could correct it. Regarding your brake recall visit, we’re sorry the service took longer than the estimated hour and disrupted your plans. We understand how valuable your time is, and we should have communicated any delay more clearly. Your feedback helps us improve our scheduling accuracy and communication moving forward. It’s wonderful to hear that, overall, your experience was excellent and that you would recommend us. We’ll be sure to share your kind words with Michael, Jose, Jeff, Juan, Kurt, and the entire service team. Thank you again for your continued trust—we look forward to taking care of you and your Mitsubishi in the future.

January 16, 2026

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Employee Rating

very friendly and professional service excellent help with show car and driving highly recommended Rafal, Jim and Arnold More

by kkozu77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Casey, Michael Giusto, Rafal Sterkowiec, Arnold Hernandez , Jeremy Brennan, Darien Ivery

Jan 17, 2026

Biggers Mitsubishi responded

Thank you so much for the 5-star review and your kind words! We’re thrilled to hear you received friendly, professional service and had a great experience with Rafal, Jim, and Arnold. Our team truly appreciates your recommendation and we’re glad we could make the process enjoyable for you. Thank you for choosing Biggers Mitsubishi — we look forward to helping you again in the future!

January 09, 2026

Dealership Rating
Employee Rating

Outstanding service, very professional and kind people. They are very thorough and rapid in the same time. More

by Simona Jaczko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Brennan

Jan 17, 2026

Biggers Mitsubishi responded

Thank you so much for the 5-star review! We’re happy to hear you received outstanding service and experienced both professionalism and kindness from our team. Providing thorough and efficient service is always our goal, and we truly appreciate your feedback. Thank you for choosing Biggers Mitsubishi — we look forward to assisting you again in the future!

January 01, 2026

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Employee Rating

Friendly knowledgeable, kept my appointment on schedule as asked Great staff, very pleased, though inspection very nice. More

by kknik1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto , Jeremy Brennan

Jan 04, 2026

Biggers Mitsubishi responded

Thank you so much for your wonderful review! We're delighted to hear that your visit went smoothly and stayed right on schedule. It's great to know that Michael, Jose, and the rest of our team made a positive impression with their friendly and knowledgeable service. We're especially glad you appreciated the thorough inspection—we always aim to provide detailed, attentive care. We truly value your feedback and look forward to welcoming you back to Biggers Mitsubishi in the future!

December 28, 2025

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Employee Rating

I've been a loyal Mitsubishi customer for over 20 years. And I've had a relationship with the service dept @ Biggers Mitsu since my local Schaumburg Mitsu dealership closed. I have been very happy with the More

by ChuckWalters64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Casey, Michael Giusto, Rafal Sterkowiec , Darien Ivery

Dec 29, 2025

Biggers Mitsubishi responded

Thank you so much for your loyalty to Mitsubishi and for trusting the Biggers Mitsubishi team over the years. We’re thrilled to hear that your experience upgrading to the Outlander was a great one. Darien and Jim will be so happy to know their knowledge, professionalism, and friendly approach made the process smooth and comfortable for you. We truly appreciate your kind words and your “11 out of 10” rating — that means a lot to us. We look forward to continuing to take great care of you and your vehicle for many years to come! Thank you again for being part of the Biggers Mitsubishi family.

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