Not happy with Jose Perez.
He checked everything ok without actually doing the job. The oil was never changed. It appears to have a brownish color. The windshield has 2 chips,
He checked everything ok without actually doing the job. The oil was never changed. It appears to have a brownish color. The windshield has 2 chips, he marked ok. I cannot trust to take my car to him for anything.
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by myjsph_trd
May 07, 2026 -
Biggers Mitsubishi responded
Please reachout to Brian Hess at the store since this platform does NOT give us your name. Thank you.
Awesome team!
Thank you for getting me an appointment on such a short notice. The service was a great as always.
Thank you for getting me an appointment on such a short notice. The service was a great as always.
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by JACKIE.MILLER2009
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
Biggers Mitsubishi responded
Thank you for choosing us for your recent service visit. Have a Great Day.
Excellent service with JOSE, my car looks like new, short
time, , the way wasn’t long, everything perfectly on time! They did and explained job! Excellent, excellent!!
time, , the way wasn’t long, everything perfectly on time! They did and explained job! Excellent, excellent!!
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by silviaroppo
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2026 -
Biggers Mitsubishi responded
Thank you for the positive review.
Dislike the video to explain car service needs.
Narrator for video is obnoxious
Been having car serviced at Biggers for eight years. This visit by far was totally unlike the good service I norm
Narrator for video is obnoxious
Been having car serviced at Biggers for eight years. This visit by far was totally unlike the good service I normally get.
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by James
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2026 -
Biggers Mitsubishi responded
Thank you for the positive review.
Great service, I trust the people who are working on my
car!! Mike is my go to person!! They make every effort to get me in and out!!! Great group of people!!
car!! Mike is my go to person!! They make every effort to get me in and out!!! Great group of people!!
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by MARYANNBUONAVITA0
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2026 -
Biggers Mitsubishi responded
We’re so glad to hear that you had a great service experience and that our team continues to earn your trust. Knowing you feel confident in the people working on your vehicle means a lot to us.
We appreciate the special shoutout to Mike as your go-to person, and to Jose as well. Our team always aims to make visits smooth and efficient, and we’re happy to hear they’re getting you in and out while still providing the quality service you deserve.
Thank you for choosing Biggers Mitsubishi and for your continued support. We look forward to seeing you again at your next service visit! 🚗🔧
I appreciate the service you give my cat and keeping my
grankids and I safe. 3 weeks ago I got an oil change and you forgot to put sticker mileage when next oil change is due. Went back a week later to get
grankids and I safe. 3 weeks ago I got an oil change and you forgot to put sticker mileage when next oil change is due. Went back a week later to get a recall on my breaks. My appointment was for 10am and I arrived @ 9:45am.. I was told it takes an hour but breaks were completed @ 12pm. So my plans for the day were interrupted. Otherwise EXCELLENT!!!
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by MARIBELSALDUA
Verified Customer
Verified Customer
Service Price Transparency
Feb 24, 2026 -
Biggers Mitsubishi responded
Hi Maribel,
Thank you so much for your thoughtful review and for trusting Biggers Mitsubishi with your vehicle. We truly appreciate you recognizing our commitment to keeping you and your grandkids safe—that means everything to our team.
We also appreciate you pointing out the missed oil change sticker. That’s an important detail, and we apologize for the oversight. Thank you for bringing it back to our attention so we could correct it.
Regarding your brake recall visit, we’re sorry the service took longer than the estimated hour and disrupted your plans. We understand how valuable your time is, and we should have communicated any delay more clearly. Your feedback helps us improve our scheduling accuracy and communication moving forward.
It’s wonderful to hear that, overall, your experience was excellent and that you would recommend us. We’ll be sure to share your kind words with Michael, Jose, Jeff, Juan, Kurt, and the entire service team.
Thank you again for your continued trust—we look forward to taking care of you and your Mitsubishi in the future.
very friendly and professional service excellent help
with show car and driving highly recommended Rafal, Jim and Arnold
with show car and driving highly recommended Rafal, Jim and Arnold
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by kkozu77
Jan 17, 2026 -
Biggers Mitsubishi responded
Thank you so much for the 5-star review and your kind words! We’re thrilled to hear you received friendly, professional service and had a great experience with Rafal, Jim, and Arnold. Our team truly appreciates your recommendation and we’re glad we could make the process enjoyable for you. Thank you for choosing Biggers Mitsubishi — we look forward to helping you again in the future!
Outstanding service, very professional and kind people.
They are very thorough and rapid in the same time.
They are very thorough and rapid in the same time.
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by Simona Jaczko
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeremy Brennan
Jan 17, 2026 -
Biggers Mitsubishi responded
Thank you so much for the 5-star review! We’re happy to hear you received outstanding service and experienced both professionalism and kindness from our team. Providing thorough and efficient service is always our goal, and we truly appreciate your feedback. Thank you for choosing Biggers Mitsubishi — we look forward to assisting you again in the future!
Friendly knowledgeable, kept my appointment on schedule
as asked
Great staff, very pleased, though inspection very nice.
as asked
Great staff, very pleased, though inspection very nice.
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by kknik1
Verified Customer
Verified Customer
Service Price Transparency
Jan 04, 2026 -
Biggers Mitsubishi responded
Thank you so much for your wonderful review! We're delighted to hear that your visit went smoothly and stayed right on schedule. It's great to know that Michael, Jose, and the rest of our team made a positive impression with their friendly and knowledgeable service. We're especially glad you appreciated the thorough inspection—we always aim to provide detailed, attentive care.
We truly value your feedback and look forward to welcoming you back to Biggers Mitsubishi in the future!
I've been a loyal Mitsubishi customer for over 20 years.
And I've had a relationship with the service dept @ Biggers Mitsu since my local Schaumburg Mitsu dealership closed. I have been very happy with the
And I've had a relationship with the service dept @ Biggers Mitsu since my local Schaumburg Mitsu dealership closed. I have been very happy with the service team since then. And now I wanted to upgrade my drive to an Outlander. I worked with Darien Ivery who was very personable and knowledgeable about the Outlander and answered all my questions and walked me through the buying process which was very straightforward. Also allowed me to take a couple of Outlanders for test drives.
Also worked with Jim the credit manager to close the deal. He also was personable and put me at ease during all the forms requiring my initials and signatures.
OVERALL, I give Darien and Biggers Mitsubishi an 11 out of 10. And look forward to working with them in the future.
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by ChuckWalters64
Verified Customer
Verified Customer
Dec 29, 2025 -
Biggers Mitsubishi responded
Thank you so much for your loyalty to Mitsubishi and for trusting the Biggers Mitsubishi team over the years. We’re thrilled to hear that your experience upgrading to the Outlander was a great one. Darien and Jim will be so happy to know their knowledge, professionalism, and friendly approach made the process smooth and comfortable for you.
We truly appreciate your kind words and your “11 out of 10” rating — that means a lot to us. We look forward to continuing to take great care of you and your vehicle for many years to come!
Thank you again for being part of the Biggers Mitsubishi family.