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Bill Jacobs BMW
Naperville, IL
3,573 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,573 reviews
June 18, 2026
This was our second time purchasing a car from Bill Jacobs BMW, and once again they exceeded every expectation!! My parents recently bought a car, and the experience from start to finish was absolutely Jacobs BMW, and once again they exceeded every expectation!! My parents recently bought a car, and the experience from start to finish was absolutely outstanding! A huge thank you to Stefan, who was truly exceptional!! He was knowledgeable, patient, honest, and genuinely cared about making sure my parents found the perfect car at the best price!! At no point did we feel pressured! His professionalism, kindness, and attention to detail made the entire process smooth, stress-free, and truly enjoyable.!! It's very rare to find a dealership with this level of integrity and customer service! After two incredible experiences, we wouldn't think of going anywhere else. If you're looking for a dealership that truly puts its customers first, ask for Stefan. He'll make sure you're taken care of. Highly recommend! A huge shout out to Khalil as well!! He was there every step of the way!! More
by Jenni Jacobson
June 18, 2026
Forget about going to another dealership Bill Jacobs BMW is an amazing service . Alex and the service department do a great job. He and the sales team are great to do business with. is an amazing service . Alex and the service department do a great job. He and the sales team are great to do business with. More
by Hassim
Employees Worked With
Alex Flinn
June 16, 2026
This is my second time working with Russ Millard, and he has been fantastic to work with both times. He is honest and transparent, and the cars have both been exactly as advertised. Highly recommend Bill Ja has been fantastic to work with both times. He is honest and transparent, and the cars have both been exactly as advertised. Highly recommend Bill Jacobs and Russ. More
by lbender219
June 11, 2026
Our salesman Russ Millard was amazing and the dealership itself was very good to work with. I have purchased 4 cars from them. GO see Russ, he will take care of you ! itself was very good to work with. I have purchased 4 cars from them. GO see Russ, he will take care of you ! More
by randy.mrozek
Employees Worked With
June 01, 2026
Christian Johnson was an absolute pleasure to work with! After a brief conversation, he knew exactly what we needed and looking for. A few hours later, we came in to service our 2020 X2, and walked out with After a brief conversation, he knew exactly what we needed and looking for. A few hours later, we came in to service our 2020 X2, and walked out with a 2025 X3! Mr. Johnson made our decision to trade in too easy! He is a great salesman! More
by chasefelicia384
May 29, 2026
Russ Willard made the car buying process easy. He was honest, transparent and did not pressure me into any additional services. He was honest, transparent and did not pressure me into any additional services. More
by Dmueller2003
May 19, 2026
Russ and Rob were fantastic. They both worked hard to get me a deal I was happy with. I appreciated everything. Russ always works hard to go the extra mile for you. They both worked hard to get me a deal I was happy with. I appreciated everything. Russ always works hard to go the extra mile for you. More
by skrema78
May 12, 2026
David was great, he made the whole experience butter smooth, he made sure what my decision making vectors are and he made sure he could meet me in the middle. smooth, he made sure what my decision making vectors are and he made sure he could meet me in the middle. More
by Arjun
Employees Worked With
