Bill Jacobs BMW

⭐⭐⭐⭐⭐ I can't thank the team at Bill Jacobs BMW enough. I test drove the car, knew right away it was the one, and left the dealership without signing anything that day. From there, I negotiated the enough. I test drove the car, knew right away it was the one, and left the dealership without signing anything that day. From there, I negotiated the entire deal over the phone with Mark and Gigi — no need to sit around a dealership for hours. When I came back in to sign, I was in and out within 90 minutes. A huge thank you to Mark Graffagna, Mike Alder, Gigi Demirovski, and Sofia Marinopoulos for going above and beyond to get me into my new car. Each of them brought their own expertise and care to the process, and together they turned what's usually a long, tedious day into one that was smooth, easy, and honestly kind of enjoyable. The price I got was amazing, and the car itself has exceeded every expectation I had. If you're in the market for a BMW, do yourself a favor and call Mark at (630) 718-2847. Turns out the Ultimate Driving Machine comes with an ultimate buying experience, too. — Brian Messer More

Bill Jacobs BMW serviced my car to my complete satisfaction. While the first visit did not solve the issue, they did not hesitate to take another look at the vehicle. Rich Wildeweld, my service ad satisfaction. While the first visit did not solve the issue, they did not hesitate to take another look at the vehicle. Rich Wildeweld, my service advisor, was very helpful and courteous. Highly recommend Bill Jacobs BMW to friends and family. More

I just bought a new X2 after 18 months of searching for the right car for me. Bill Earnest at Bill Jacobs was great! He periodically sent emails with options of cars, and once I decided, the process was the right car for me. Bill Earnest at Bill Jacobs was great! He periodically sent emails with options of cars, and once I decided, the process was seamless. it was a long distance purchase since I moved out of state (Florida) 5 years ago, but have always trusted Bill Jacobs. This is the 8th car I've purchased from them. I'm just bummed I live out of state and won't be able to use Bill Jacobs (Jeff Hulsubus) for my service needs. More

I had a great experience purchasing my BMW X1 from Bill Jacobs BMW. From the beginning, the process was smooth, professional, and straightforward. Russ was excellent to work with—he was knowledgeable, pati Jacobs BMW. From the beginning, the process was smooth, professional, and straightforward. Russ was excellent to work with—he was knowledgeable, patient, responsive, and never made me feel pressured. He took the time to answer all of my questions, made sure I understood the vehicle, the CPO warranty, and everything involved in the purchase, and worked to make the entire process as easy as possible. What I appreciated most was the transparency and communication throughout the deal. Everything we discussed was handled professionally, and when I came in to finalize the purchase, there were no surprises. Russ made sure I was comfortable with everything before driving away. I absolutely love my BMW X1 and couldn’t be happier with the purchase. I would definitely recommend Bill Jacobs BMW, and especially Russ, to anyone looking for a BMW. Thank you for making the experience such a positive one! More

Bill Jacobs BMW runs like a well-oiled machine, efficient and well-communicated processes and service. and well-communicated processes and service. More

Courteous, no pressure, attentive, extended drivetrain warranty for free and knowledgeable staff to help set up the initial settings. Great new car buying experience. warranty for free and knowledgeable staff to help set up the initial settings. Great new car buying experience. More

We had a great experience purchasing our X5 from Bill Jacobs BMW as out-of-state buyers! We drove from Cincinnati because they have a great selection in stock. Also, they were friendly, honest, and strai Jacobs BMW as out-of-state buyers! We drove from Cincinnati because they have a great selection in stock. Also, they were friendly, honest, and straightforward from the very beginning. Communication leading up to our trip was excellent. Kevin and Gigi were always responsive, transparent, and happy to answer all of our questions. Even after it taking over a month for us to decide. A special thank you to Kevin for taking such great care of us before and throughout the day. He is a pleasure to work with and very knowledgeable. Also, to Rayyan, the (BMW) Genius, for getting everything set up before our drive home. Their attention to detail and commitment to customer service really stood out. If you're looking for a dealership that's honest, professional, and values its customers, we recommend Bill Jacobs BMW. Even if you're buying from out of state, don't hesitate, the trip is worth it! More

Aug 3 2026 I had a very disappointing experience with my service advisor, Mitch Shefveland.” “I arrived for a scheduled MINI service appointment after removing the flat tire from my MINI Cooper Clubman and service advisor, Mitch Shefveland.” “I arrived for a scheduled MINI service appointment after removing the flat tire from my MINI Cooper Clubman and bringing it to the dealership. I came in my Volkswagen Taos because my Mini was not drivable. Instead of asking me for my name or checking my appointment, he repeatedly assumed I was there for my Volkswagen and kept saying that Volkswagen was next door, even after I explained multiple times I had a MINI appointment.” “At no point initially did he ask for my name, phone number, or whether I owned a MINI, and I felt like I had to repeatedly justify why I was even there. After I was finally seated, he asked where I bought the car and why I didn’t buy it there, rather than focusing on helping me with my scheduled service. What should have been a simple check-in turned into me feeling dismissed and unwelcome. I expect better customer service, especially from a premium brand like Mini. I really hope this is taken seriously. More

I worked with Russ, he was great. He made my experience very easy and enjoyable! He made my experience very easy and enjoyable! More