Bill Jacobs BMW

I had a great experience purchasing my BMW X1 from Bill Jacobs BMW. From the beginning, the process was smooth, professional, and straightforward. Russ was excellent to work with—he was knowledgeable, pati Jacobs BMW. From the beginning, the process was smooth, professional, and straightforward. Russ was excellent to work with—he was knowledgeable, patient, responsive, and never made me feel pressured. He took the time to answer all of my questions, made sure I understood the vehicle, the CPO warranty, and everything involved in the purchase, and worked to make the entire process as easy as possible. What I appreciated most was the transparency and communication throughout the deal. Everything we discussed was handled professionally, and when I came in to finalize the purchase, there were no surprises. Russ made sure I was comfortable with everything before driving away. I absolutely love my BMW X1 and couldn’t be happier with the purchase. I would definitely recommend Bill Jacobs BMW, and especially Russ, to anyone looking for a BMW. Thank you for making the experience such a positive one! More

Bill Jacobs BMW runs like a well-oiled machine, efficient and well-communicated processes and service. and well-communicated processes and service. More

Courteous, no pressure, attentive, extended drivetrain warranty for free and knowledgeable staff to help set up the initial settings. Great new car buying experience. warranty for free and knowledgeable staff to help set up the initial settings. Great new car buying experience. More

We had a great experience purchasing our X5 from Bill Jacobs BMW as out-of-state buyers! We drove from Cincinnati because they have a great selection in stock. Also, they were friendly, honest, and strai Jacobs BMW as out-of-state buyers! We drove from Cincinnati because they have a great selection in stock. Also, they were friendly, honest, and straightforward from the very beginning. Communication leading up to our trip was excellent. Kevin and Gigi were always responsive, transparent, and happy to answer all of our questions. Even after it taking over a month for us to decide. A special thank you to Kevin for taking such great care of us before and throughout the day. He is a pleasure to work with and very knowledgeable. Also, to Rayyan, the (BMW) Genius, for getting everything set up before our drive home. Their attention to detail and commitment to customer service really stood out. If you're looking for a dealership that's honest, professional, and values its customers, we recommend Bill Jacobs BMW. Even if you're buying from out of state, don't hesitate, the trip is worth it! More

Aug 3 2026 I had a very disappointing experience with my service advisor, Mitch Shefveland.” “I arrived for a scheduled MINI service appointment after removing the flat tire from my MINI Cooper Clubman and service advisor, Mitch Shefveland.” “I arrived for a scheduled MINI service appointment after removing the flat tire from my MINI Cooper Clubman and bringing it to the dealership. I came in my Volkswagen Taos because my Mini was not drivable. Instead of asking me for my name or checking my appointment, he repeatedly assumed I was there for my Volkswagen and kept saying that Volkswagen was next door, even after I explained multiple times I had a MINI appointment.” “At no point initially did he ask for my name, phone number, or whether I owned a MINI, and I felt like I had to repeatedly justify why I was even there. After I was finally seated, he asked where I bought the car and why I didn’t buy it there, rather than focusing on helping me with my scheduled service. What should have been a simple check-in turned into me feeling dismissed and unwelcome. I expect better customer service, especially from a premium brand like Mini. I really hope this is taken seriously. More

I worked with Russ, he was great. He made my experience very easy and enjoyable! He made my experience very easy and enjoyable! More

I had a great experience with Bill Jacobs BMW and my sale rep. Kevin Kurpalo. He was very professional and easy to deal with. Kevin was very informative and made the car buying process enjoyable. rep. Kevin Kurpalo. He was very professional and easy to deal with. Kevin was very informative and made the car buying process enjoyable. More

After searching nationwide for a specific vehicle, I found the exact match at Bill Jacobs BMW. From my initial call, Russ Millard was exceptionally courteous and helpful. Working with Russ, General Mana found the exact match at Bill Jacobs BMW. From my initial call, Russ Millard was exceptionally courteous and helpful. Working with Russ, General Manager Mike Alder, and the finance team made the entire transaction seamless and efficient. I am thoroughly impressed with the level of service provided by Bill Jacobs BMW and highly recommend them to prospective buyers More

Russ Millard and the sales team at Bill Jacobs BMW are fantastic to work with. fantastic to work with. More