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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,260 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,260 reviews

October 02, 2023

My Advisor Russ Millard was extremely helpful throughtout the whole process. Amazing service Bill Jacobs! More

by sumair.qureshi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Oct 04, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 01, 2023

My appointment was on time and my service was done efficiently. Always great service with Donnie. More

by Clint
Recommend Dealer
Yes
Employees Worked With
Donnie
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Oct 02, 2023 -

Bill Jacobs BMW responded

Hello Clint, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 01, 2023

Donnie is always friendly, professional and helpful. He really takes care of me when I need service. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Donnie
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Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

October 01, 2023

My Advisor Donnie was fantastic. So helpful and polite. He explained what needed to be completed on the vehicle.Thanks for the excellent service. More

by Kelsey
Recommend Dealer
Yes
Employees Worked With
Donnie
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Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Kelsey, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 01, 2023

My service advisor Donnie was great. He was very professional. Had great customer service and left us with a great experience. More

by Bill
Recommend Dealer
Yes
Employees Worked With
Donnie
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Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Bill, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

October 01, 2023

John Stout and the whole service team are awesome and I always have complete confidence in all the services they perform More

by jnl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stout
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Oct 02, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

September 30, 2023

Donnie is a fantastic service advisor. He took the time to explain everything I needed and texted me when my BMW was ready for pick up. More

by Lydia
Recommend Dealer
Yes
Employees Worked With
Donnie
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Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Lydia, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2023

My service advisor Donnie, was a pleasure to work with. He was friendly, courteous and answered all my questions that I had. Great experience overall. More

by Tim
Recommend Dealer
Yes
Employees Worked With
Donnie
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Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Tim, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2023

Thank you Nike A for the worry free service visit and making sure my vehicle is running properly. More

by lindseyamalarski
Recommend Dealer
Yes
Employees Worked With
Mike A
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Oct 02, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2023

Excellent service advisor. Donnie, all work completed on time. Always have a free loaner to use while cars in the shop if needed. More

by James
Recommend Dealer
Yes
Employees Worked With
Donnie
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Oct 02, 2023 -

Bill Jacobs BMW responded

Hi James, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

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