Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs BMW
Naperville, IL
3,225 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,225 reviews
September 03, 2023
My most trusted source on all things cars recommended Bill Earnest. We wanted an electric vehicle and had thoroughly loathed the impersonal hands off experience at Tesla. Bill and his team did an excelle Bill Earnest. We wanted an electric vehicle and had thoroughly loathed the impersonal hands off experience at Tesla. Bill and his team did an excellent job and it was a relief to know that you can still work with real people who want to spend time with you in person. Thanks Bill! More
by matt.anderson.intl
September 02, 2023
Josh Schneider made our auto purchase effortless. We flew from Houston to pick up the car and everything was perfect! We flew from Houston to pick up the car and everything was perfect! More
by Dianahalexander
Employees Worked With
Jessica Presniakovas, the BMW Genius was also. Very helpful, Joshua Schneider
September 01, 2023
Outstanding customer service, khalil was very friendly and knowledgeable of the product and services offered. He sold my dad and I two beautiful x1. We were surprised how smooth the process was. He speaks and knowledgeable of the product and services offered. He sold my dad and I two beautiful x1. We were surprised how smooth the process was. He speaks perfect spanish which was great! If you are looking to get a vehicle, bill jacobs is a must! Khalil is amazing! More
by Carlos Lopez
Employees Worked With
August 31, 2023
Thank you to Shaun Patterson for making our car buying experience seamless. He walked through every feature of our new vehicle and was a joy to work with! He delivered professional attention throughout t experience seamless. He walked through every feature of our new vehicle and was a joy to work with! He delivered professional attention throughout the entire process. We found the rest of the dealership friendly and helpful too. Highly recommend Bill Jacobs BMW in Naperville! More
by nnilles
Employees Worked With
August 31, 2023
I have never had an issue with getting my car serviced at Bill Jacob’s BWW. Mike A. is always honest and reliable. He keeps me updated with price quotes and time my vehicle will be ready. I am never surprise Bill Jacob’s BWW. Mike A. is always honest and reliable. He keeps me updated with price quotes and time my vehicle will be ready. I am never surprised, and know I can count on Mike A. and the team at Bill Jacobs BMW. 5-stars to Mike A. and the dealership for always providing excellent service. More
by Agnes W.
Employees Worked With
Mike Alwin
August 31, 2023
Donnie at BMW went above and beyond to assist me with my car. He’s very professional and got my car repaired as quickly as possible He kept great communication every step of the way. car. He’s very professional and got my car repaired as quickly as possible He kept great communication every step of the way. More
by Ms.Stoica
Employees Worked With
Donnie
August 31, 2023
Excellent service from beginning to end with Donnie. I had a flat tire and was able to get an emergency appointment to fix it. I really appreciated how clean my car was inside and out after. I had a flat tire and was able to get an emergency appointment to fix it. I really appreciated how clean my car was inside and out after. More
by Alicia
Employees Worked With
Donnie. K
