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Bill Jacobs BMW

Naperville, IL

5.0
3,263 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,263 reviews

September 27, 2023

Maggie Bernard was my sales rep and she was great in every step of the process. I told her what I wanted and what I could spend and she found me several options and the sale was closed quickly and effi More

by mnichols
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2023

Excellent service. Thorough and efficient! Were able to accommodate my schedule at the last minute. More

by X5 owner
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Sep 29, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2023

Fantastic service experience from beginning to end. Brendon C and the entire service staff were a pleasure to work with. More

by rrohrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Chervinko
Sep 30, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2023

Maggie was incredible! So professional and trustworthy--she went above and beyond to ensure I was satisfied and comfortable with my purchase. She made the entire car buying More

by Lance
Recommend Dealer
Yes
Employees Worked With
Maggie Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Bill Jacobs BMW responded

Hi Lance, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

September 26, 2023

I received helpful suggestions and excellent service from My service advisor, Donnie. He helped me understand what needed to be done and updated me as needed. More

by Dennis
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 28, 2023 -

Bill Jacobs BMW responded

Hi Dennis, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We look forward to your next visit! Take care!

September 26, 2023

Highest recommendation. Donnie was a wonderful communicator who kept me informed on everything going on with my service. More

by Adam
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 28, 2023 -

Bill Jacobs BMW responded

Hi Adam, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 26, 2023

Very efficient! I was in and out within an hour. Good hospitality as well. I will be back for my next purchase as well! More

by Teon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlenne Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe assisted for Marlenne
Sep 30, 2023 -

Bill Jacobs BMW responded

Hi Teon, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2023

Donnie is an amazing service representative. He truly cares about his customers and knows the meaning of customer service. He is a natural at what he does. More

by Marie
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 28, 2023 -

Bill Jacobs BMW responded

Hi Marie, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We look forward to your next visit! Take care!

September 26, 2023

We have been to different Dealerships before & Dealt with Pushy, Rude Salesmen. But Mr Harry Gianos of BMW Naperville was the Best👍🏼👍🏼👍🏼 It made the purchase No Hassle, Easy & Convenient. Thanks Mr. More

by Happy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here. We are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2023

Thanks to Mike A and the entire service team for taking the time each service visit to go over all my service needs and provide the best advice on my car . More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Sep 29, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here We are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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