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Bill Jacobs BMW
Naperville, IL
3,259 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,259 reviews
September 26, 2023
I received helpful suggestions and excellent service from My service advisor, Donnie. He helped me understand what needed to be done and updated me as needed. My service advisor, Donnie. He helped me understand what needed to be done and updated me as needed. More
by Dennis
Employees Worked With
Donnie
September 26, 2023
Very efficient! I was in and out within an hour. Good hospitality as well. I will be back for my next purchase as well! I was in and out within an hour. Good hospitality as well. I will be back for my next purchase as well! More
by Teon
September 26, 2023
Donnie is an amazing service representative. He truly cares about his customers and knows the meaning of customer service. He is a natural at what he does. He truly cares about his customers and knows the meaning of customer service. He is a natural at what he does. More
by Marie
Employees Worked With
Donnie
September 26, 2023
We have been to different Dealerships before & Dealt with Pushy, Rude Salesmen. But Mr Harry Gianos of BMW Naperville was the Best👍🏼👍🏼👍🏼 It made the purchase No Hassle, Easy & Convenient. Thanks Mr. Pushy, Rude Salesmen. But Mr Harry Gianos of BMW Naperville was the Best👍🏼👍🏼👍🏼 It made the purchase No Hassle, Easy & Convenient. Thanks Mr. Harry.. waiting once I win the Lottery for the next BMW Purchase. More
by Happy
Employees Worked With
September 26, 2023
Thanks to Mike A and the entire service team for taking the time each service visit to go over all my service needs and provide the best advice on my car . the time each service visit to go over all my service needs and provide the best advice on my car . More
by Bingogeri777
Employees Worked With
Mike Alwin
September 26, 2023
Great service from Mike A each time I come in, been working with Mike for years and always have been provided great service and will continue to service with Bill Jacob's. working with Mike for years and always have been provided great service and will continue to service with Bill Jacob's. More
by Chris Eric
Employees Worked With
Mike Alwin
September 26, 2023
Bill Jacobs BMW is not only an amazing service center, but they have a fantastic sales team as well. Russ Millard and Mike Adler were both extremely accommodating and helpful. They both made the new car but they have a fantastic sales team as well. Russ Millard and Mike Adler were both extremely accommodating and helpful. They both made the new car ordering and buying process flawless and went out of their way to help when special circumstances arose. Highly recommend this dealership. More
by kt
September 25, 2023
I thought the employees were very nice and helpful. Marlenne took the time to help me sell my car. I would certainly recommend working with her again. Marlenne took the time to help me sell my car. I would certainly recommend working with her again. More
by Hfpapartments
September 23, 2023
Shaun was very transparent and patient ! He was very responsive and made the process easy and enjoyable. I would highly recommend Shaun. He was very responsive and made the process easy and enjoyable. I would highly recommend Shaun. More
by Connie
Employees Worked With
