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Bill Jacobs BMW

Naperville, IL

4.9
2,665 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,665 reviews

March 20, 2024

Shyann was amazing to work with. She had the vehicle ready for us to test drive and the entire process went very smoothly. Shyann is very knowledgeable and was able to answer all our More

by ccsmith13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyann Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thanks for the recommendation, and have an amazing day!

Mar 22, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We hope to see you soon!

March 19, 2024

Mark G in sales and Jeff H in service are exceptional to deal with. Professional, personable, knowledgeable and efficient. They go above and beyond to keep me updated on all aspects of my cars status from p More

by buckleyj27w160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Graffagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Bill Jacobs BMW responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

March 18, 2024

Great dealership- we were there for way longer than necessary, but I attribute that to how busy they were on a Saturday! Would 100% recommend, but maybe try to go on a weekday if possible. More

by jpanayotov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Mar 20, 2024 -

Bill Jacobs BMW responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 18, 2024

Giovonna Montalvo made my experience excellent. Her responsiveness and professionalism was top notch. She made my experience worth driving an hour to get to the dealership More

by egoodes
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 17, 2024

Very friendly and hospitable. They took my information fast and made the whole process pain free. More

by enrique85m
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Mar 19, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Mar 19, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 16, 2024

Had a selection of the model I was interested in. Conducted the whole negotiation over text and was very smooth. Giovanna was a pleasure to work with. Definitely will be a repeat customer. More

by Litch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance lasy was great too
Mar 18, 2024 -

Bill Jacobs BMW responded

Hi Litch, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Mar 18, 2024 -

Bill Jacobs BMW responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always happy to assist you if anything else comes up. Take care!

March 15, 2024

Great service as always from Alex Flinn. We are never disappointed when bringing our vehicles into Bill Jacobs BMW. Fantastic dealership More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Mar 17, 2024 -

Bill Jacobs BMW responded

Hi William, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

Mar 18, 2024 -

Bill Jacobs BMW responded

Hi William, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

March 14, 2024

Great experience buying a used vehicle here. Shyann was a pleasure to work with and made the entire process very quick and efficient, we were able to agree on a price and they even finished the More

by Somabha
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Mancuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shyann Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Bill Jacobs BMW responded

Hello Somabha, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Mar 16, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thanks for the recommendation, and have an amazing day!

March 14, 2024

Excellent customer service. Alex Flinn always makes your service visit fun and enjoyable. I never have to worry about taking my car in for service. This Dealership is great. More

by Vijay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Mar 16, 2024 -

Bill Jacobs BMW responded

Hello Vijay, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Mar 16, 2024 -

Bill Jacobs BMW responded

Hi Vijay, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

March 13, 2024

Took my X7 in for service and Brendon went above and beyond my expectations. The customer service, follow up, and the service I received from him and his team was exceptional! Thanks Brendon for getti More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Mar 16, 2024 -

Bill Jacobs BMW responded

Hello Rachel, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

Mar 16, 2024 -

Bill Jacobs BMW responded

Hi Rachel, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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