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Bill Jacobs BMW
Naperville, IL
2,683 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,683 reviews
Helpful March 28, 2024
Donnie is the best service advisor. He's very helpful and was very professional and kept me updated with the progress of the repair service. The visit was great!!! He's very helpful and was very professional and kept me updated with the progress of the repair service. The visit was great!!! More
by Chrissy
Employees Worked With
Donnie
March 26, 2024
What a great experience at Bill Jacob’s BMW. Staff is very friendly and my advisor Jacob Murrar is outstanding. Greeted me by my car and took care of all my car needs. Much apprecitaed. Staff is very friendly and my advisor Jacob Murrar is outstanding. Greeted me by my car and took care of all my car needs. Much apprecitaed. More
by Mike Mcfadden
Employees Worked With
JACOB MURRAR
March 25, 2024
I like that my service advisor Alex Flinn was so accommodating. I didn’t have an appointment, but Alex made it possible to squeeze me in. I definitely appreciate his flexibility. accommodating. I didn’t have an appointment, but Alex made it possible to squeeze me in. I definitely appreciate his flexibility. More
by April
Employees Worked With
Alex Flinn
March 25, 2024
Jeff was fantastic. Very attentive and kept me up to date on activities and working through warranty work as well as service work. The work was completed quicker than I Very attentive and kept me up to date on activities and working through warranty work as well as service work. The work was completed quicker than I planned. Also the loaner vehicle I was provided was just superb and made it very convenient for me to continue with my work. More
by todd.langeland
Employees Worked With
Jeff Hulsebus
March 25, 2024
Me and my friend visited Bill Jacobs BMW to test drive a couple of X5's. Upon entering, I was warmly welcomed by Shyann Jones who served as our client advisor throughout the test drives and eventual purchas couple of X5's. Upon entering, I was warmly welcomed by Shyann Jones who served as our client advisor throughout the test drives and eventual purchase. Shyann impressed me with his kindness, patience, and extensive knowledge of BMW vehicles and the dealership's operations. She patiently addressed all of my inquiries. The entire team at Bill Jacobs exemplified professionalism and hospitality, devoid of the high-pressure sales tactics often encountered elsewhere. I am confident that I'll consider purchasing another vehicle from them in the future. More
by veyselyildirim
Employees Worked With
March 25, 2024
Shaun was a pleasure to work with, both honest and transparent through the entire process. transparent through the entire process. More
by Adam R.
Employees Worked With
March 23, 2024
Overall a great experience with Bill Jacobs. I highly recommend Bill Jacobs and I will continue to come here for years to come. The entire staff made the car leasing experience second to none. S I highly recommend Bill Jacobs and I will continue to come here for years to come. The entire staff made the car leasing experience second to none. Shaun, Rob, and Mohammed were all great and Shaun went above and beyond throughout the entire process. Truly a top notch operation. More
by Nate L
March 22, 2024
I had to bring my Husband’s car in for service the other day. Alex Flinn made the whole experience headache free. He was very knowledgeable and courteous. I highly recommend Alex for you next service. day. Alex Flinn made the whole experience headache free. He was very knowledgeable and courteous. I highly recommend Alex for you next service. More
by Jennifer
Employees Worked With
Alex Flinn
