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Bill Jacobs BMW

Naperville, IL

5.0
3,262 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,262 reviews

September 22, 2022

Great dealership ! Steven Erazo was a pleasure to work with, he was always helpful and explained the work that was being done on my car. More

by thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 24, 2022 -

Bill Jacobs BMW responded

Hi Thomas, thank you for your kind review; we are happy to pass along your comments to Steven here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

September 22, 2022

Steven Erazo always provides excellent service and explains everything my car needs to get done. More

by will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 24, 2022 -

Bill Jacobs BMW responded

Hi Will, thank you for your kind review; we are happy to pass along your comments to Steven here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 20, 2022

Russ Millard continues to offer us phenomenal service, even a few months after our car purchase. I’ve reached out with various questions and to get some details about parts and accessories. He always was More

by shane.feely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Millard
Sep 21, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 18, 2022

Had a terrible experience today with Bill Jacob’s BMW and personally would not recommend this dealership to anyone as they fit the stereotypical shady car business. Today is my 17th anniversary of marriage a More

by Anthony M
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marlene
Dec 08, 2022 -

Bill Jacobs BMW responded

Hi Anthony M, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (630) 357-1200. We look forward to hearing from you.

September 18, 2022

Jacob was very helpful and knowledgeable. I’m very happy with my service and will definitely come back to him for my future service needs. More

by Bilalk1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 20, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

September 18, 2022

I like the feel like family when I see Jacob Murrar in the service drive. He is always smiling and happy to help . Thank you so much. More

by Mohk87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 20, 2022 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

September 16, 2022

Went in to get my car serviced and the advisor Steven Erazo was very helpful. More

by peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 18, 2022 -

Bill Jacobs BMW responded

Hello Peter, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2022

Dealership is always very accommodating, service is great thanks to Steven Erazo - very helpful and polite. More

by adnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 18, 2022 -

Bill Jacobs BMW responded

Hi Adnan, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2022

Excellent customer service - Steven Erazo did a great job of keeping me informed about my appointment, and provided a thorough explanation of the work performed. More

by richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 18, 2022 -

Bill Jacobs BMW responded

Hi Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 14, 2022

Pleasant experience at the dealership. Did not appreciate the high pressure tactics for up selling warranty, protection packages, ect. More

by r.krizmanich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Millard
Sep 16, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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