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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
4.9
2,621 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,623 reviews

April 24, 2024

Excellent staff, working with Jose Vargas was a pleasure. No pressure, direct and factual to the vehicle and our questions. Negotiations were pleasant and respectful of our desires and budget. This is ou More

by Gflentge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldijana Hodzic
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Apr 27, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Apr 27, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 24, 2024

Great service as always. Very professional work and they know how to treat their customers. More

by Brucewaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff hulsebus
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Apr 27, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

Helpful
April 23, 2024

Donnie is very friendly, responsive and knowledgeable. He strives for excellence and always puts the customer first. More

by Rich
Recommend Dealer
Yes
Employees Worked With
Donnie
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Apr 24, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Rich, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 23, 2024

Donnie is always great. He's always on time and does a great job communicating via text and or phone call fast, friendly and efficient service. More

by Andrew
Recommend Dealer
Yes
Employees Worked With
Donnie
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Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Andrew, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Andrew, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

Helpful 1
April 23, 2024

Excellent service from Donnie! He got me in and out quickly and kept me informed and got my car back quickly. More

by Mohammed
Recommend Dealer
Yes
Employees Worked With
Donnie
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Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Mohammed, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Mohammed, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 23, 2024

Donnie was great. Enjoyed the service experience very much. He's my advisor for life!! More

by Shane
Recommend Dealer
Yes
Employees Worked With
Donnie
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Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Shane, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Shane, thanks for your praise and kind comments about our team. We hope you have a great day!

Helpful
April 23, 2024

Once again Brendon exceeded expectations. He got me in on what looked like a busy day and got me back on the road! Thanks again! More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
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Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Frank, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

Apr 25, 2024 -

Bill Jacobs BMW responded

Hi Frank, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
April 23, 2024

I would recommend Bill Jacobs BMW for your next visit. Alex Flinn and their service department is the best in the area. I have purchased many cars, and Bill Jacobs knows how to treat their customers. Grea More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Apr 25, 2024 -

Bill Jacobs BMW responded

Hi Harold, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 25, 2024 -

Bill Jacobs BMW responded

Hi Harold, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
April 23, 2024

I have purchased a vehicle at BMW dealership on April 22nd, 2024. The service had exceeded all expectations, excellent environment. The team who was assisting me, starting with the sales person Bill Ea More

by dksign1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

Apr 25, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 22, 2024

I will always bring my vehicle in to Bill Jacobs BMW. Their staff is so friendly, especially Alex Flinn. He showed us why BMW service is the best in the industry. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Jessica, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Jessica, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We hope you have a great day!

Helpful
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