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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
4.9
2,676 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,676 reviews

May 01, 2024

I love this place. I come here for car washes on the weekend and visit my service guy John for fun he’s that nice to talk to. More

by Jmick6781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 01, 2024

I had a flat tire so I called my bmw guy John Stout. Handled without a hassle great job. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Sam, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 01, 2024

Mike Collins in service has been excellent- absolutely wonderful to work with. Thank you, Mike! More

by meghan.c.dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 01, 2024

Worked with Kwaku B. yesterday to get our new BMW X5. He was THE BEST during the entire process from start to finish. Super responsive and fast when returning emails, t More

by toddeggert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwaku Bentil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you, and have a fantastic day!

Helpful
May 01, 2024

I had a great experience purchasing a new M3 from Bill Jacobs. Buying cars normally causes me a lot of stress but my Client Advisor, Bill Earnest and Sales Manager, Robert Trax, made the process as painle More

by bradley
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Bradley, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for the recommendation, and have an amazing day!

Helpful
May 01, 2024

Nick Huerter was great to work with. Highly recommend. Bmw is the best car ever owned. More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 01, 2024

My guy John is awesome. Super friendly and always has a smile. Now that’s customer service! More

by Ryanschmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 01, 2024

John stout was awesome. Please go see him for service any time you need help. More

by Halltyra755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 30, 2024

Great service. Donnie is very helpful and professional. He's also knowledgeable and friendly and easy to work with. More

by Logan
Recommend Dealer
Yes
Employees Worked With
Donnie
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May 01, 2024 -

Bill Jacobs BMW responded

Hi Logan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 30, 2024

Had a great experience overall with Donnie. He was very responsive. My car was repaired in timely manner. Thank you very much More

by Ryan
Recommend Dealer
Yes
Employees Worked With
Donnie
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May 01, 2024 -

Bill Jacobs BMW responded

Hi Ryan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Ryan, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
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