Bill Jacobs BMW

I was impressed with the service that Jonathan Matthew and his colleagues (Mike Adler and Rob Trax) provided at Bill Jacobs. Quick turnaround on any questions and requests, and great follow up. If an an and his colleagues (Mike Adler and Rob Trax) provided at Bill Jacobs. Quick turnaround on any questions and requests, and great follow up. If an answer to a question was not known immediately, I would receive a response later that day. Team effort there. Transparent on price. I would recommend them to anyone. More

Russ got my information online. He did a great job at giving me an online quote so that my in-person experience would be hassle free. I LOVE my new X1!!! He did a great job at giving me an online quote so that my in-person experience would be hassle free. I LOVE my new X1!!! More

Great attention to details, professional, and able to get through all the roadblocks to get our deal closed. through all the roadblocks to get our deal closed. More

Brendon was amazing , I had a tire change emergency and he made sure I was accommodated even though they had a jam packed calendar. His attention to detail and advice on the best steps forward saved me a l he made sure I was accommodated even though they had a jam packed calendar. His attention to detail and advice on the best steps forward saved me a lot of hassle and I’m very happy about the level of service . 5 stars well deserved! More

My salesman Russ was top notch. I would recommend him and this dealership to anyone interested in a BMW I would recommend him and this dealership to anyone interested in a BMW More

Great Customer Service and excellent I appreciate all the support and help In the process the support and help In the process More

Preston O’Sadnick was a pleasure to deal with. He may be the best salesperson we’ve bought a car from in our over 70 experience. Great dealership and Preston adds to our positive feelings He may be the best salesperson we’ve bought a car from in our over 70 experience. Great dealership and Preston adds to our positive feelings More

I would like to recognize Mike Coupal (technician) who evaluated and recommended a resolution. This led to an appointment with Nick Huerter (advisor) who demonstrated and provided professional courteous c evaluated and recommended a resolution. This led to an appointment with Nick Huerter (advisor) who demonstrated and provided professional courteous customer service and advisement, as well. Both of these gentlemen provided knowledge of the product - industry wise and personal. Their experience and knowledge helped make the proper and correct decision. Nick Huerter made my visit an excellent experience - one that will have me return and recommend. John Uhlir More

Alex Flinn has been our family’s service person for the past 5 years. His expertise and knowledge of the vehicles is phenomenal. past 5 years. His expertise and knowledge of the vehicles is phenomenal. More

Even though having the powertrain go on my BMW I4 was a big inconvenience. I could not imagine a better service experience than the one I had at Bill Jacob’s. The staff was beyond helpful, and a huge shout big inconvenience. I could not imagine a better service experience than the one I had at Bill Jacob’s. The staff was beyond helpful, and a huge shoutout to my service specialist Brendon. He truly made this experience as easy and enjoyable as possible. He went the extra mile to make sure that everything was done properly and swiftly. To put into context of how satisfied I am with Bill Jacob’s service department. I live on the north side of Chicago making Bill Jacob’s one of the furthest dealerships away from me but I would never get my car serviced somewhere else even though I have in the past. Truly deserving of they’re BMW Excellence of Service designation. More