Bill Jacobs BMW

Had a selection of the model I was interested in. Conducted the whole negotiation over text and was very smooth. Giovanna was a pleasure to work with. Definitely will be a repeat customer. Conducted the whole negotiation over text and was very smooth. Giovanna was a pleasure to work with. Definitely will be a repeat customer. More

Great service as always from Alex Flinn. We are never disappointed when bringing our vehicles into Bill Jacobs BMW. Fantastic dealership We are never disappointed when bringing our vehicles into Bill Jacobs BMW. Fantastic dealership More

Great experience buying a used vehicle here. Shyann was a pleasure to work with and made the entire process very quick and efficient, we were able to agree on a price and they even finished the Shyann was a pleasure to work with and made the entire process very quick and efficient, we were able to agree on a price and they even finished the CPO certification earlier than planned so that I could come in and test drive the car. On the day of delivery, I was in and out in less than 2 hours which is a testament to how efficiently this dealership works. No unnecessary add on fees, what you see is what you pay (tax, title, registration extra ofc). Highly recommend this dealership. More

Excellent customer service. Alex Flinn always makes your service visit fun and enjoyable. I never have to worry about taking my car in for service. This Dealership is great. Alex Flinn always makes your service visit fun and enjoyable. I never have to worry about taking my car in for service. This Dealership is great. More

Took my X7 in for service and Brendon went above and beyond my expectations. The customer service, follow up, and the service I received from him and his team was exceptional! Thanks Brendon for getti beyond my expectations. The customer service, follow up, and the service I received from him and his team was exceptional! Thanks Brendon for getting my vehicle back to stellar status! More

I really appreciate the time and effort Shyann put in for providing me with the best possible service. I’d recommend others to choose her as your sales person. providing me with the best possible service. I’d recommend others to choose her as your sales person. More

Last week I picked up my 7th new BMW from Bill Jacobs. I can't say enough about these guys. Bill Earnest is my client advisor. Over the years he's been a pleasure to work with. He is far less concerne I can't say enough about these guys. Bill Earnest is my client advisor. Over the years he's been a pleasure to work with. He is far less concerned with selling me a car, and more interested in maintaining a long-term personal relationship. He is an excellent resource for all things related to owning and driving BMW's. Even when I just come in for maintenance, he always takes the time to find out how I'm doing, let me know what's new, and see if there is anything that he can do for me. My service advisor is Mike Alwin and he is also a great resource for me. I will never shop anywhere else. More

Husain and Jessica did an amazing job with assisting me with purchasing my brand new 2024 BMW X3. I am a well pleased customer. I appreciate that Husain did not try and update me but heard my ask and d with purchasing my brand new 2024 BMW X3. I am a well pleased customer. I appreciate that Husain did not try and update me but heard my ask and delivered. He provided his expertise about the vehicle and recommended that made sense in meeting my needs. Also, Jessica did an outstanding job of explaining my new vehicle and knew every detail inside out!! My overall experience was very successful and I walked away as a very Happy Customer. Thank you Husain and Jessica for a job well done!!! I would recommend you to ask for Husain for a great car buying experience. 😊 More

Alex Flinn is very professional and accommodating for my busy schedule. He never over complicates services and does a great job explaining repairs. busy schedule. He never over complicates services and does a great job explaining repairs. More

I recently purchased a used Audi S5 convertible from this dealership. At first everything seemed fine. I noticed at the dealership that the front camera was blurry. I thought it was just dirty so I didn't th dealership. At first everything seemed fine. I noticed at the dealership that the front camera was blurry. I thought it was just dirty so I didn't think anything of it. Once I got home, upon further inspection I noticed the camera lens was cracked. I reached back out and asked if they would repair this item. They refused. I replied that they sold this vehicle that they knew to have a defect. They replied that when they have off brand vehicles that come in, they check for safety and functionality. "We have not the internal means to check an Audi as they do a BMW. This all being said, a crack like this can be many times overlooked and it is not a direct threat to safety and drivability." I'm not sure of their reconditioning standards when this misses their notice. I know wonder if they missed this issue, is the rest of the vehicle safe? I sent pictures of the issues to no avail. If I could attach the pictures to show the safety issue I would. I drove over 2 hours to purchase this vehicle and this experience showed me that this was a mistake on my part. If you are looking for a dealership that is meticulous about used vehicles and their condition, takes responsibility for their vehicles, and wants to treat their customers the right way, please avoid this dealership. Learn from my expensive mistake. More