Bill Jacobs BMW

2020 430i Grand Coupe- Russ Millard is the guy to see Working with Russ made the whole process of getting my new car easy, espeicially during these unnerving times. Russ went out of his way to respond to Working with Russ made the whole process of getting my new car easy, espeicially during these unnerving times. Russ went out of his way to respond to my texts, calls, emails no matter time of day or if he was off. That is what I call above and beyond customer service. I would recomend Bill Jacobs BMW and Russ to all! More

I live in Michigan there are three BMW dealerships within the metro area but this dealership by far is the best one I have ever been to just fantastic. But more importantly The entire staff was very polite p the metro area but this dealership by far is the best one I have ever been to just fantastic. But more importantly The entire staff was very polite professional and well organized my sales rep Khalil guisse Took care Of the purchase process from beginning to end Very well informed about his product and made my purchase easy. 100% on all levels. More

I purchased a 2020 X7 from Bill Jacobs BMW using Bill Earnest. My experience was terrific. We communicated mostly through email and text messaging. Mike Adler also helped a lot through the process. I Earnest. My experience was terrific. We communicated mostly through email and text messaging. Mike Adler also helped a lot through the process. I was a bit concerned at first that something would fall through cracks by not being in front of them. They made the process simple and straight forward. I traded my Range Rover in. They received a number from their source for the trade in value. They subsequently received a lower number by about 10%. They acknowledged their mistake but stood by the higher number. This dealer stands for integrity, honesty and making the experience a pleasant one to say the least. When I picked up the X7 they made it quick easy and in these health safety times very safe. I have only the best things to say about Bill, Mike and the entire team at at Bill Jacobs. More

Sales Staff were patient Overall I had very wonderful experience of buying X5 model. Sales Manager (especially David) was patient and courteous. We started viewing a car in Overall I had very wonderful experience of buying X5 model. Sales Manager (especially David) was patient and courteous. We started viewing a car in early March and finalized our purchase in mid May. Through out this period our main communication was via email (for obvious reason - Coronavirus). It worked out very well and I think both sales and customer are happy. One minor thing - It took so long to go through the paper work process with Finance (waited long time until Finance is ready and took long time in his office to finish the paperwork). We were not impressed with Finance guy (feel like he is doing his job for the sake of doing the job, no smile, he is no non-sense). We felt like we are not welcome in his office (you could say we are too sensitive). More

I had an excellent experience purchasing a car at Jacobs BMW. The salesman, Russ Millard, was very responsive. My emails and texts were responded to immediately. Russ made it easy to choose a car and it BMW. The salesman, Russ Millard, was very responsive. My emails and texts were responded to immediately. Russ made it easy to choose a car and it was waiting for me to test drive when I arrived at the dealership. Communication was clear and transparent throughout the purchase. I would recommend Russ and Jacobs BMW to anyone looking to purchase a car. More

Amazing experience I have purchased 7 BMW’s at Bill Jacobs over the years ..... all from Bill Earnest. As always the whole team was professional as usual... I have purchased 7 BMW’s at Bill Jacobs over the years ..... all from Bill Earnest. As always the whole team was professional as usual... More

Fantastic Buying Experience This was a great buying experience. I wasn't sure of the model and features I wanted and the team at Bill Jacobs BMW worked with me to find the perfe This was a great buying experience. I wasn't sure of the model and features I wanted and the team at Bill Jacobs BMW worked with me to find the perfect car. I left the dealership happy with my purchase and have had no regrets. More

Amazing customer service. The team at Bill Jacobs BMW is so professional and kind. They took time to make sure we were 100% satisfied with our car purchase and treated us like The team at Bill Jacobs BMW is so professional and kind. They took time to make sure we were 100% satisfied with our car purchase and treated us like family. Highly recommend. More

Excellent experience Was a smooth and seamless buying experience from start to finish. Couldn't have been more pleased or impressed by the professional team at Bill Jacob Was a smooth and seamless buying experience from start to finish. Couldn't have been more pleased or impressed by the professional team at Bill Jacobs. More

Great customer service. Very easy non stressful buying experience. Communication through email and text was easy + convenient. All of the information on the vehicle + pricing was up front. Russ was pleasa experience. Communication through email and text was easy + convenient. All of the information on the vehicle + pricing was up front. Russ was pleasant, friendly + forth coming. Excellent experience. Easiest car buying experience in 10+ years. More