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Bill Jacobs BMW

Naperville, IL

5.0
3,497 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,497 reviews

January 07, 2026

No hard sales tactics at Bill Jacobs BMW. Alex Flinn is honest and knowledgeable. I love the full Inspection and transparency from the technicians. More

by Deepak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jan 22, 2026 -

Bill Jacobs BMW responded

Hi Deepak, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please don't hesitate to reach out!

January 06, 2026

Just serviced my 2023 BMW X2 and had a wonderful experience. It was hands down the best service. Coming from an owner of multiple Toyotas, Alex Flinn was exceptional. More

by Linell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jan 22, 2026 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 06, 2026

Had a great experience! Love my new lease. The team was very supportive and helpful More

by abdulmugheesrana
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jan 22, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 05, 2026

This was my first visit to this Dealership. I liked the staff and flexibility of making an appointment. I was scheduled with Alex Flinn and he was great too. More

by yatola1671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jan 22, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 05, 2026

Great service interaction. Alex made this experience enjoyable. I felt comfortable and could sense honesty within the dealer and its employees. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jan 22, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 03, 2026

We purchased a new BMW X3 through Bill Jacobs BMW and it was a very smooth experience! Our advisor, Mark Graffagna, was friendly, professional, and communicated progress through the entire process. This is More

by mattbM2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Graffagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2026 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to leave a review for us at BMW Service Center. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 31, 2025

The service department and Jeff Hulsebus did an exceptional job. I would highly recommend them. More

by Smil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Jan 22, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 30, 2025

I purchased a 2026 BMW M340 xDrive at BJ BMW, and it was by far the most efficient and smoothest car purchase I have ever made. I had the pleasure of working with Russ Millard, who maintained excellent comm More

by Moatasim Baig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2026 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 28, 2025

Very friendly and professional service. This was my first service visit and Alex Flinn was great to work with. They even offer courtesy vehicles with the service. Very happy customer. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jan 22, 2026 -

Bill Jacobs BMW responded

Sarah, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW Service Center. Feel free to reach out to us if you need anything. Have a wonderful day.

December 27, 2025

Had a great experience working w/ Bill Jacobs. We loved working with Kevin. They were straight forward on pricing and had great technical support from their geniuses. Love my new car(X5) More

by jackrozwat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kurpalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2026 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!