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Bill Jacobs BMW
Naperville, IL
3,220 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,220 reviews
September 28, 2024
We had a great experience at Bill Jacobs. The facilities are great, customer service was really good. I enjoyed working with the service advisor Donnie. The facilities are great, customer service was really good. I enjoyed working with the service advisor Donnie. More
by viwhitlow120
Employees Worked With
Donnie
September 27, 2024
Appreciate the service I receive at Bill Jacobs BMW ,Mike A has been taking care of me for years and is a pleasure to work with each visit, takes time to explain all my service needs. A has been taking care of me for years and is a pleasure to work with each visit, takes time to explain all my service needs. More
by Bingogeri777
Employees Worked With
Mike Alwin
September 27, 2024
Husain was wonderful to work with. I highly recommend him and the Naperville dealership. great experience I highly recommend him and the Naperville dealership. great experience More
by Dipa
Employees Worked With
September 27, 2024
Brendon Chervinko is easily one of the most professional service representatives I’ve worked with. He was attentive, knowledgeable, and made the entire process smooth and stress-free. Highly recommend worki service representatives I’ve worked with. He was attentive, knowledgeable, and made the entire process smooth and stress-free. Highly recommend working with Brendon and the team! More
by arshiadizna
Employees Worked With
Brendon Chervinko
September 27, 2024
All the service personnel were courteous and professional. Service area was clean and efficient. Sales associate Jeff Hulsebus is a professional in all ways. Courteous, knowledgeable and makes professional. Service area was clean and efficient. Sales associate Jeff Hulsebus is a professional in all ways. Courteous, knowledgeable and makes bringing a vehicle for service easy. Waiting area is also clean and comfortable. More
by curlys2007
Employees Worked With
Jeff Hulsebus. "Five Stars:
September 26, 2024
Love coming to get my high milage BMW fixed at Bill Jacobs because of Brendon C. , he provides genuine guidance on how to tackle repairing my car , and overall his customer service / approach has made Jacobs because of Brendon C. , he provides genuine guidance on how to tackle repairing my car , and overall his customer service / approach has made it a very positive experience for me. Dealerships have a reputation for being avoided when it comes to costly repairs but working with Brendon has changed that for me. More
by Kareemy
Employees Worked With
Brendon C.
September 26, 2024
Came in for service and worked with Mike A, from the time I came in to the time I left I experienced great service with all the communication I received about my car . I came in to the time I left I experienced great service with all the communication I received about my car . More
by Kevin R
Employees Worked With
Mike Alwin
