Bill Jacobs BMW

Easy to find , very friendly atmosphere,very courteous and professional,absolutely very clean well organized. and professional,absolutely very clean well organized. More

I worked with Preston O’Sadnick at Bill Jacobs BMW on the purchase of a 2025 M340i xDrive. Preston was always professional, positive, and accommodating as we worked to find the right car for me. I was orig purchase of a 2025 M340i xDrive. Preston was always professional, positive, and accommodating as we worked to find the right car for me. I was originally looking for a used vehicle but decided to buy new instead. There was one 2024 M340i xDrive on the lot that suited my needs, but I dragged my feet and someone else reserved it. I ended up customizing and reserving an inbound unit. At no point did Preston ever try to up-sell or pressure me to buy. I completed the order on August 11 and was given a late October, early November timeframe for delivery. The manufacturing and shipping Fates aligned, and the car arrived September 24. I took delivery on the 25th. There was always clear communication and updates provided by Preston, as well as the General Manager, Mike Alder. Preston went beyond what I’ve experienced from other salespeople to earn my business, and I received a substantial discount off MSRP. I know the dealership still made a solid profit, but I feel the deal was very fair. During the purchase process, everything went very smoothly and quickly. I worked with April in Finance, who was also very professional and efficient. She went over the various incentive packages and was willing to discuss “a la carte options.” We even negotiated a discount on the wheel, tire, windshield, paintless dent repair, and key package. Again, there was no pressure to buy any of the incentive or warranty packages. I highly recommend Bill Jacobs BMW overall and Preston O’Sadnick, in particular. More

We had a great car buying experience with Giovonna and the Bill Jacobs Team. From the day we requested a test drive all the way to the day we picked up the new car Giovonna was very responsive to emails the Bill Jacobs Team. From the day we requested a test drive all the way to the day we picked up the new car Giovonna was very responsive to emails and any questions that we had. She was very knowledgeable about the car and the features during our test drive and was able to help us find the exact car we were looking for. We were always welcomed right when we walked into the dealership from the greeter team which was also nice. The whole process was very smooth and we felt good when we left. We would recommend Bill Jacobs and definitely Giovonna to anyone looking for a new BMW. More

The customer service by Jeff was amazing! He was very thorough when I dropped my car off. Also, when he called me to tell me about the service that was done. He was very thorough when I dropped my car off. Also, when he called me to tell me about the service that was done. More

Alex Flinn was a huge help on my last visit. He worked with my Insurance company to get the repairs done the right way. I appreciate all his hard work. He worked with my Insurance company to get the repairs done the right way. I appreciate all his hard work. More

Great purchasing experience and exceptional customer service. Stefan was an intentional with my time, an attentive listener and knowledgeable about the car. service. Stefan was an intentional with my time, an attentive listener and knowledgeable about the car. More

Alex Flinn made it so easy to bring our car in for service. He had the tech come out right away to inspect the vehicle. Then made us only wait 45min to do the service. Fantastic service. service. He had the tech come out right away to inspect the vehicle. Then made us only wait 45min to do the service. Fantastic service. More

Just bought my 3rd BMW from them and this was an excellent experience. My advisor, Maggie and April the finance manager were amazing to work with!! excellent experience. My advisor, Maggie and April the finance manager were amazing to work with!! More

Came in with a flat tire and was taken care of right away. Jacob Murrar took care of it and washed it for me. Great service all around, much appreciated. away. Jacob Murrar took care of it and washed it for me. Great service all around, much appreciated. More

Bill Jacob’s BMW Naperville was very helpful with our car purchase experience. Our client advisor, Michael Fontana, was knowledgeable, responsive, and quick with all information and questions we had. From ou purchase experience. Our client advisor, Michael Fontana, was knowledgeable, responsive, and quick with all information and questions we had. From our first call to our final pick-up, he was a great help. We would highly recommend this dealership for anyone’s car buying needs More