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Bill Jacobs BMW
Naperville, IL
3,222 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,222 reviews
August 12, 2024
I can’t recommend this dealership enough! They honor their deals, go out of their way to make car purchasing an easy and comfortable experience for their customers. Jonathan, Rob and Giselle They honor their deals, go out of their way to make car purchasing an easy and comfortable experience for their customers. Jonathan, Rob and Giselle were amazing! Thanks to them now I have my dream car in the specs I wanted. More
by Reza
August 12, 2024
I love Bill Jacobs BMW service. Alex Flinn and the entire team do an outstanding job. They really do know how to take care of their customers. I highly recommend them. Alex Flinn and the entire team do an outstanding job. They really do know how to take care of their customers. I highly recommend them. More
by Teri
Employees Worked With
Alex Flinn
August 09, 2024
Christian Johnson did a remarkable job handling our business. I’d hire a dozen Christians if I could find them. Professional, no nonsense and gave us his best deal without having to go through the business. I’d hire a dozen Christians if I could find them. Professional, no nonsense and gave us his best deal without having to go through the runaround. Another unnamed dealer lost out and Christian has our future business. This is our 10th BMW. Christian is keeper! More
by Happy Customer of Bill Jacobs BMW
Employees Worked With
August 09, 2024
My vehicle was towed in for a flat tire. The service person Alex Flinn was kind enough to get me a loaner car while my tire was on order. He made the whole experience very easy. The service person Alex Flinn was kind enough to get me a loaner car while my tire was on order. He made the whole experience very easy. More
by Omar
Employees Worked With
Alex Flinn
August 08, 2024
Another great experience with Alex Flinn. He always seems to make each and every visit more enjoyable and less of a headache compared to other shops. He always seems to make each and every visit more enjoyable and less of a headache compared to other shops. More
by Steven
Employees Worked With
Alex Flinn
August 07, 2024
Jessica Presniakovas helped us with the purchase of our car and the experience was amazing. She took care of us at every moment, made things easy for us and also explained things very clearly and transpare car and the experience was amazing. She took care of us at every moment, made things easy for us and also explained things very clearly and transparently. If anyone is looking to buy a car, I highly recommend asking for her because the person helping you makes a total difference when buying a car, and she’s very reliable. More
by Consuelo Ruiz
Employees Worked With
Jessica Presniakovas
August 05, 2024
My service advisor Alex Flinn did an amazing job. He made the appointment, and made sure to address all my concerns. Really good service at this BMW store. He made the appointment, and made sure to address all my concerns. Really good service at this BMW store. More
by Mike
Employees Worked With
Alex Flinn
August 03, 2024
Just bought a new car. Michael Fontana was great to deal with and the dealership was good as well. The white glove service (haven't tried it yet) was also a differentiato Michael Fontana was great to deal with and the dealership was good as well. The white glove service (haven't tried it yet) was also a differentiator More
by xx
Employees Worked With
August 02, 2024
Awesome coordination, service and follow ups with patience. Hussain is go to person for any sales needs at this dealership. Thank you. patience. Hussain is go to person for any sales needs at this dealership. Thank you. More
by Basha
Employees Worked With
July 30, 2024
Great service and everyone was extremely helpful. They stayed late to ensure everything was taken care of before we left with our new car. They stayed late to ensure everything was taken care of before we left with our new car. More
by Sandy
Employees Worked With
