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Bill Jacobs BMW

Naperville, IL

4.9
2,683 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,683 reviews

September 18, 2023

Russ and Bill are wonderful to work with and the process of getting our 1st BMW was pretty smooth. Highly recommended! More

by Jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Bill Jacobs BMW responded

Hi Jack, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 17, 2023

great dealer great people. Josh Schneider is a fabulous customer service individual and have used Josh on all 3 of my BMW purchases.! More

by jharvey111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
Sep 19, 2023 -

Bill Jacobs BMW responded

Hi, thank you so much for your positive comments about Bill Jacobs BMW! We do hope we can be of assistance in the future. Take care!

September 16, 2023

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. More

by Bilalk1992
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 19, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

September 16, 2023

Bill jacobs BMW is dealership that runs on all cylinders. Every time I visit its always busy and customers are taken care of in a timely fashion. Jacob Murrar takes care of me and its a blessing to have him More

by Ajarrar90
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 19, 2023 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We hope you have a great day!

September 16, 2023

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance. Job well done like always. More

by Mohammad.khatib1987
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 19, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

September 16, 2023

Jacob Murrar is an outstanding service advisor. Always appreciate the quick response on my vehicle and getting updated throughout the process. Thank you so much for taking care of all my maintenanc More

by Mohammadbj94
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 19, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

September 16, 2023

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the tech in my X7 and the sound s More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 19, 2023 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 15, 2023

Marlene Garcia is the bestSales Advisor Period! ! Very patient and explains all aspects of the leasing process. She also did an outstanding job of teaching me all the vehicle options. The dealership More

by martymatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlenne Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2023

Stopped by here to return our leased vehicle. The parking lot was full except for one spot. I asked my wife to park there since that was the car we were returning. I parked my Tesla near the entr More

by Mani1591
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Terry Mancuso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kanter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Bill Jacobs BMW responded

Hi Mani1591, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (630) 357-1200 at your earliest convenience and we will do our best to resolve this with you.

September 13, 2023

This dealership was 3 1/2 hours from my home, and I purchased this vehicle sight unseen. It was everything they said it would be.Excellent service from Harry (my salesman) and Rob(sales manager) from m More

by rckruisenga
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

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