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Bill Jacobs BMW

Naperville, IL

5.0
3,270 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,272 reviews

September 01, 2024

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. Always a pleasure working with you as alway More

by Bilalk1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. Always a great service. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

August 31, 2024

The service appointment with Brendan Chervinko went well as it did last year. He explained clearly what was needed and what was most urgent. This was helpful for taking care of the immediate concerns. More

by smtritown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Bentil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

Very efficient, very professional. It was an enjoyable experience. Preston is knowledgeable, personable and sincere. He was correct when he he said the car is very clean. It’s beautif More

by Sndroles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I wish I could remember all of the names but they were all great. Preston.
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we are so pleased you enjoyed your visit to BMW Service Center! Feel free to reach out to us if you need anything. Have a wonderful day.

August 31, 2024

I recently visited the BMW dealership for service, and I couldn’t be more satisfied with my experience. Brendon, in particular, provided exceptional customer service. He was knowledgeable, professional, and More

by Gomezjuan013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW Service Center!

August 30, 2024

My recent purchase of a BMW X3 went very well. Christian was very knowledgeable and attentive. Negotiations went swiftly and Mo in finance was very organized. Thank you to Bill Jacobs BMW for a ni More

by theresakrob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2024

Great service experience. Maintenance and parts pricing is reasonable. Service writer Alex Flinn is knowledgeable and gives out great advise. More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Sep 01, 2024 -

Bill Jacobs BMW responded

Hello Andre, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2024

Great experience! Do yourself a favor and ask for wonderful salesperson - Bill Earnest. I stopped in on a whim in late July 2024 and told him immediately that I live o More

by mst228229
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

From the moment I arrived until I picked my car up Mike Alwin was exceptional at keeping updated with every step on my car. More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Bill Jacobs and the entire team are great,Mike Alwin in service is amazing at handling my service needs. More

by Michael Randazzo
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Michael, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!

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