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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,222 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,222 reviews

July 30, 2024

Always the best service. Fast and efficient. Brendon always understands and gets the work done on ti me. More

by jimjacobson1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
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Aug 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2024

Bill Earnest was once again our salesperson. He was very forthright and helpful. He exceeded my expectations. James More

by Dakota
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Bill Jacobs BMW responded

Hi Dakota, we're so glad that we were able to exceed your expectations! If you have any further questions, please give us a call. We're always happy to help!

July 29, 2024

Jeff always provides excellent service. He takes all the necessary time to explain to me what services are needed for my vehicle More

by moloney2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff from service
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Jul 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Jacobs BMW!

Jul 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2024

Jacob Murrar is an outstanding service advisor. Always appreciate the quick response on my vehicle and getting updated throughout the process. Thank you so much. More

by Mohammadbj94
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Jul 29, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2024

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thanx for the awesome detail. More

by hqservices2000
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Jul 29, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the XM. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Jul 29, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

July 27, 2024

Great service from Mike Alwin and the team at Bill Jacobs, always provide the best service, such a pleasure going in for service More

by Kevin R
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Jul 29, 2024 -

Bill Jacobs BMW responded

Hello Kevin, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

July 26, 2024

Mike Alwin has been my service guy for years and always takes such great care of my car, Mikes knowledge is great and always provides amazing service. More

by Michael Randazzo
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Jul 27, 2024 -

Bill Jacobs BMW responded

Hi Michael, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We do hope we can be of assistance in the future. Take care!

July 26, 2024

Alex was the easiest person to work with. Honest and allowed for me to pick and choose which recommendations I wanted. He let me know which is most important now. I enjoyed not being haggled More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Jul 27, 2024 -

Bill Jacobs BMW responded

Hi Denise, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We do hope we can be of assistance in the future. Take care!

July 25, 2024

As someone new to the US, I had a fantastic experience at Bill Jacobs BMW. Jonathan, Shaun, Kelly, April, and JJ went above and beyond to help me find a car I love. Their professionalism and dedication made More

by Jacobus.Berner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Mathew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April, Kelly, JJ
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Jul 26, 2024 -

Bill Jacobs BMW responded

Hi Jacobus, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Thanks again for the recommendation, and have an amazing day!

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