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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,275 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,275 reviews

August 03, 2024

Just bought a new car. Michael Fontana was great to deal with and the dealership was good as well. The white glove service (haven't tried it yet) was also a differentiato More

by FK
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Fontana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Bill Jacobs BMW responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 02, 2024

Awesome coordination, service and follow ups with patience. Hussain is go to person for any sales needs at this dealership. Thank you. More

by Basha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
HUSAIN SHEIKHANI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2024 -

Bill Jacobs BMW responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2024

Always the best service. Fast and efficient. Brendon always understands and gets the work done on ti me. More

by jimjacobson1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
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Aug 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2024

Bill Earnest was once again our salesperson. He was very forthright and helpful. He exceeded my expectations. James More

by Dakota
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Bill Jacobs BMW responded

Hi Dakota, we're so glad that we were able to exceed your expectations! If you have any further questions, please give us a call. We're always happy to help!

July 30, 2024

Great service and everyone was extremely helpful. They stayed late to ensure everything was taken care of before we left with our new car. More

by Sandy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Bill Jacobs BMW responded

Sandy, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 29, 2024

Jeff always provides excellent service. He takes all the necessary time to explain to me what services are needed for my vehicle More

by moloney2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff from service
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Jul 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Jacobs BMW!

Jul 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2024

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thanx for the awesome detail. More

by hqservices2000
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
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Jul 29, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the XM. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
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Jul 29, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

July 28, 2024

Jacob Murrar is an outstanding service advisor. Always appreciate the quick response on my vehicle and getting updated throughout the process. Thank you so much. More

by Mohammadbj94
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
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Jul 29, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2024

Great service from Mike Alwin and the team at Bill Jacobs, always provide the best service, such a pleasure going in for service More

by Kevin R
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Jul 29, 2024 -

Bill Jacobs BMW responded

Hello Kevin, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

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