Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs BMW
Naperville, IL
3,222 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,222 reviews
May 19, 2024
I’ve had the pleasure of working with Bill Jacobs over the past three years. From sales to service, the experience has been absolutely phenomenal. It’s clear to see why Bill Jacobs BMW in Naperville, IL the past three years. From sales to service, the experience has been absolutely phenomenal. It’s clear to see why Bill Jacobs BMW in Naperville, IL is top rated year after year. Everyone treats you respectfully, professionally, and goes the extra mile to take care of you while keeping your best interest at the forefront. Shout out to David Reynoso (Client Advisor), Gigi Demirovski (Sales Manager), and Donnie Kaegebein (Service Agent) at the dealership. I highly recommend Bill Jacobs BMW in Naperville, IL for your next vehicle purchase. I’ll be returning when it’s time to upgrade to me next one. More
by travisthomas.34
May 16, 2024
What a wonderful experience. Alex Flinn was genuinely helpful and made me very happy that I have a trustworthy service center who cares about their customers. Alex Flinn was genuinely helpful and made me very happy that I have a trustworthy service center who cares about their customers. More
by Jennifer
Employees Worked With
Alex Flinn
May 13, 2024
Purchased 2024 i5 from bill jacob bmw , Mr Preston and miss Merline did help me a lot through out all purchassing process ,they both were v knowledgeable ,friendly and v cooperative,since I live in Florid miss Merline did help me a lot through out all purchassing process ,they both were v knowledgeable ,friendly and v cooperative,since I live in Florida Mr Preston also help a lot in shipping of my vehicle, love them both and pray for both Thanks. Mushtaq Memon (Mike) More
by Mm32303
May 13, 2024
Michael Fontana was instrumental in finding the perfect vehicle for me! I love my new i4! Jessica Presniakovas set up the software to our specifications and has sent many helpful videos to support us! vehicle for me! I love my new i4! Jessica Presniakovas set up the software to our specifications and has sent many helpful videos to support us! More
by Chris
May 13, 2024
Alex Flinn worked really hard on getting everything covered for my BMW. It saved my family thousands of dollars. Really appreciate his hard work and efforts. covered for my BMW. It saved my family thousands of dollars. Really appreciate his hard work and efforts. More
by Brendon
Employees Worked With
Alex Flinn
May 10, 2024
The service was superb, beautiful modern dealership, My sales guy Christen Johnson emailed and kept me informed, extremely knowledgeable, charismatic, well-dressed & professional answered all of my 1000 q sales guy Christen Johnson emailed and kept me informed, extremely knowledgeable, charismatic, well-dressed & professional answered all of my 1000 questions with patience, I really appreciated that, I didn’t feel rushed or hurried to make a decision, I would recommend Bill Jacobs BMW to future BMW lovers, More
by sheryluxe45
Employees Worked With
May 10, 2024
Alex was very accommodating in getting our vehicle into service. We didn’t have an appointment, and he made it work out. Very grateful for the service. service. We didn’t have an appointment, and he made it work out. Very grateful for the service. More
by Karen
Employees Worked With
Alex Flinn
May 09, 2024
Purchased a 2024 M2 and had great experience. The entire team at Bill Jacobs BMW made it seamless. Giovanna was fabulous and answered all my questions. Get the manual transmission M2 as this i The entire team at Bill Jacobs BMW made it seamless. Giovanna was fabulous and answered all my questions. Get the manual transmission M2 as this is probably my favorite car I have ever driven. More
by brian beeman
