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Bill Jacobs BMW
Naperville, IL
3,276 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,276 reviews
June 18, 2024
Purchased a M3 last year and have been pleasantly surprised with how good the service department is. Many other dealerships are not as customer oriented as this one. Alex Flinn especially has been a surprised with how good the service department is. Many other dealerships are not as customer oriented as this one. Alex Flinn especially has been a big part of great experience. More
by Matthew
Employees Worked With
Alex Flinn
June 14, 2024
I had an oil service done in less than 45min. Alex Flinn and the shop foreman were very thorough with the inspection. Appreciate the car wash at the end. Really good service at Bill Jacobs. Alex Flinn and the shop foreman were very thorough with the inspection. Appreciate the car wash at the end. Really good service at Bill Jacobs. More
by Shilpa
Employees Worked With
Alex Flinn
June 13, 2024
First purchase from Bill Jacobs. Excellent experience, and Jose was very attentive and listened to what I wanted to do. No hesitation in recommending it to others Excellent experience, and Jose was very attentive and listened to what I wanted to do. No hesitation in recommending it to others More
by nickharling
June 12, 2024
This is my second purchase from Bill Jacobs. I really like working with Bill Earnest, Mike Alder and Terry Mancuso they made the process very easy. Great experience. I really like working with Bill Earnest, Mike Alder and Terry Mancuso they made the process very easy. Great experience. More
by joseph nicholson
June 12, 2024
Thanks for everything! ! You were also a pleasure to work with. Pete and Debbie Snikeris ! You were also a pleasure to work with. Pete and Debbie Snikeris More
by debrasnikeris
Employees Worked With
June 12, 2024
Overall we had a great service. Alex Flinn our Advisor arranged for someone to come pick up our car and return it when it was completed. Luxury service! Alex Flinn our Advisor arranged for someone to come pick up our car and return it when it was completed. Luxury service! More
by Heather
Employees Worked With
Alex Flinn
June 11, 2024
Giovanna was very impressive in terms of her communication skills, product presentation and congeniality. Her knowledge of of the X 5 that I purchased was also far and above that of competitors communication skills, product presentation and congeniality. Her knowledge of of the X 5 that I purchased was also far and above that of competitors that I have considered. More
by oilesp
Employees Worked With
June 11, 2024
Alex was very professional. We have an older 3-series that needs some work. I appreciated his honesty and feedback regarding what direction we should go. We have an older 3-series that needs some work. I appreciated his honesty and feedback regarding what direction we should go. More
by Kevin
Employees Worked With
Alex Flinn
