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Bill Jacobs BMW

Naperville, IL

5.0
3,227 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,227 reviews

March 29, 2024

Michael Fontana was excellent to work with. He was attentive but not pushy, knowledgeable, and completed the process in a timely manner. Highly recommend! More

by Cnorm6
Recommend Dealer
Yes
Employees Worked With
Michael Fontana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

March 29, 2024

Alex was very helpful in accessing what was needed for repair. It allows my wife and I to budget and repair what is needed now. Alex spent time with us and we look forward to scheduling our next appointme More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Andy, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Until the next time we meet, take care!

March 29, 2024

Donnie was great to work with. Kept me up to date and got me out on time. More

by Lee
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Lee, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

March 29, 2024

Thank you Mike A for the exceptional service visit. My car is always well taken care of. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Stella, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

March 29, 2024

I’ve always had exceptional service at BillJacobs BMW. Brendon was knowledgeable (thanks to his years of technician experience) and helpful throughout the service process. I only service my BMWs at this d More

by Brandon
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Chervinko
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Brandon, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

March 28, 2024

Harry Gianos and his team including JJ Kliegl provided a great sales and on-boarding experience for my new x7. I came in on a Saturday, asked for some prices on a few different cars, and we agreed to what I More

by steven.englehardt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Kliegl, Aldijana Hodzic
Mar 30, 2024 -

Bill Jacobs BMW responded

Steven, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2024

I like that my service advisor Alex Flinn was so accommodating. I didn’t have an appointment, but Alex made it possible to squeeze me in. I definitely appreciate his flexibility. More

by April
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Mar 27, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

Mar 27, 2024 -

Bill Jacobs BMW responded

Hi April, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

March 25, 2024

Jeff was fantastic. Very attentive and kept me up to date on activities and working through warranty work as well as service work. The work was completed quicker than I More

by todd.langeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Mar 27, 2024 -

Bill Jacobs BMW responded

Hi Todd, thank you for your kind review; we are happy to pass along your comments to the staff here at Bill Jacobs BMW! Please don't hesitate to reach out to us if there's anything more we can do!

March 25, 2024

Perfect as always Jeff is always a pleasure to deal with and makes sure my car is perfect. More

by Bam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Mar 27, 2024 -

Bill Jacobs BMW responded

Hi Bam, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 25, 2024

Me and my friend visited Bill Jacobs BMW to test drive a couple of X5's. Upon entering, I was warmly welcomed by Shyann Jones who served as our client advisor throughout the test drives and eventual purchas More

by veyselyildirim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyann Jones
Mar 27, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

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