Bill Jacobs BMW

Recently bought a suv from Bill Jacobs BMW in naperville. I saw a different suv on the website, and when I called I was told that it was under contract. Preston found a different (similiarly spec'ed vehic I saw a different suv on the website, and when I called I was told that it was under contract. Preston found a different (similiarly spec'ed vehicle for me). Sent the info over, took some pictures personally since the website didn't have any pictures yet. I ended up seeing the car in person the next day, and bought the car on the same day. Preston had made the buying process very easy. I appricate the time he put in on answering my questions before buying. More

This week I bought a new BMW X3 from Bill Jacobs BMW. It was the nicest car-buying experience I have ever had! Christian Johnson is super to work with and he made sure that I could purchase the car (a su It was the nicest car-buying experience I have ever had! Christian Johnson is super to work with and he made sure that I could purchase the car (a surprise for my wife) and be done in super-quick time. Thank you Christian and Bill Jacobs BMW! More

The service porter who greeted me, Juan, was very helpful in getting my car ready for my appointment. in getting my car ready for my appointment. More

It was an overall great experience. Alex Flinn and Dan the shop foreman were very helpful. Alex Flinn and Dan the shop foreman were very helpful. More

Husain was excellent he took the time to really understand what we wanted and worked a deal we could close quickly he went above and beyond and I really appreciated his professionalism and his kin understand what we wanted and worked a deal we could close quickly he went above and beyond and I really appreciated his professionalism and his kind demeanor More

This place should get zero stars if that was an option. I will never buy a car from this dealership again. They called themselves the biggest dealership of the Midwest area. Their service is worse than a b I will never buy a car from this dealership again. They called themselves the biggest dealership of the Midwest area. Their service is worse than a bargain basement used car dealership. As soon as they’ve made the sale, they stop replying back to phone calls or replying back to emails. They never pick up the phone no matter what you have to ask them. At this point I am waiting for weeks for their finance manager Aldijana Hodzic to either pick up the phone or reply back to the email that I sent her. I even had their front desk connect me to her partner who does not pick up his phone or reply back to the voicemail. Overall pretty terrible BMW dealership. I had similar kind of problem when I had initially leased the car three years back as they had messed up my registration and nobody would reply back to me or pick up my calls. At that time I had chalked it all up to perhaps my file falling in through the cracks. But this happening again at the time of my car sale after buyout makes me think this is a systemic problem where this dealership is only interested in selling a car and as soon as you’ve signed the paperwork, they turn off their phones stop replying to emails and they don’t give a xxxx about you or if you have any problem that needs addressing. I had so much better experience with my local dealership on my current car purchase. I’m happy with BMW as a brand, but I will never provide my business to this dealership again. And I will make sure that all of my colleagues who buy BMW never go to Bill Jacobs BMW dealership. More

This is a huge thank you and shout out for Christian, who helped me feel like a valued and respected customer. Not knowing exactly what I wanted, he made sure I was shown every available option. Thank you f helped me feel like a valued and respected customer. Not knowing exactly what I wanted, he made sure I was shown every available option. Thank you for having the inventory that several dealerships did not have. More

I've been going to the dealership for 15+ years and this service department is fantastic. My service advisor Mike Collins always takes great care of me. service department is fantastic. My service advisor Mike Collins always takes great care of me. More

Mike Collins at Bill Jacobs BMW Great Service, Thanks for all your help for servicing my new BMW for all your help for servicing my new BMW More

Mike Collins took great care of me and my car. He also made it convenient by providing a loaner vehicle. He also made it convenient by providing a loaner vehicle. More