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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,239 Reviews
Call Service Center (630) 718-2860

1,239 Reviews of Bill Jacobs BMW - Service Center

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April 30, 2024

Alex Flinn’s exceptional customer service is why we choose BMW. He makes the entire experience enjoyable and head ache free. Love my BMW. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Jennifer, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

April 30, 2024

Very satisfied customer. I know Mike Collins since 2004. He's the best guy to ask for if you have questions or any service on your BMW. Thank you Mike!!! More

by Nick77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

April 30, 2024

Thank you Mike for the great service experience. Your knowledge and expertise is always appreciated. More

by malarskiandrew
Recommend Dealer
Yes
Employees Worked With
Mike A,
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We hope to see you soon!

April 30, 2024

Mike Collins was great as always. He is very friendly and helpful and definitely knows what he's talking about. Always keeps me updated on repairs so I don't even have to call to find More

by m3enthused
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

April 29, 2024

My first service experience was amazing. Alex Flinn walked me through the service department and showed me where everything is. He was extremely helpful and now I know exactly how BMW servic More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
May 02, 2024 -

Bill Jacobs BMW responded

Hi Vincent, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 02, 2024 -

Bill Jacobs BMW responded

Hi Vincent, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2024

Brendon was a fantastic service advisor and handled all my needs in a clear manor. He was very knowledgeable and explained all the services well to make me feel confident. Thank you so much Brendon! More

by cgrazian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Graffagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Chervinko
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Apr 29, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 30, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 26, 2024

I recently serviced my BMW with Bill Jacobs. My service experience was amazing. My vehicle was already in the shop within 10min. Alex Flinn did a really good job. I will definitely be back for m More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Apr 29, 2024 -

Bill Jacobs BMW responded

Hi Andrew, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 25, 2024

High end Dealership with great amenities. We were impressed with Alex Flinn’s desire to make Bill Jacobs BMW a great service experience. Very happy customers. More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Apr 28, 2024 -

Bill Jacobs BMW responded

Hi Kimberly, thank you so much for your positive comments about BMW Service Center! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2024

Great service as always. Very professional work and they know how to treat their customers. More

by Brucewaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff hulsebus
Report | Print
Apr 27, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

April 23, 2024

I would recommend Bill Jacobs BMW for your next visit. Alex Flinn and their service department is the best in the area. I have purchased many cars, and Bill Jacobs knows how to treat their customers. Grea More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Apr 25, 2024 -

Bill Jacobs BMW responded

Hi Harold, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 25, 2024 -

Bill Jacobs BMW responded

Hi Harold, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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