Bill Jacobs MINI

Got good service from Mitchell Shefveland. Very courteous, friendly, and thorough. My car was seen promptly at the appt time. Very courteous, friendly, and thorough. My car was seen promptly at the appt time. More

Bill Jacobs Mini has excellent customer service and Mitch in the service department is phenomenal! in the service department is phenomenal! More

Everything was fantastic! I would like to formally say, Thank you Mitch for doing a fantastic job understanding a complex problem and getting it fixed in the stated time. Furt I would like to formally say, Thank you Mitch for doing a fantastic job understanding a complex problem and getting it fixed in the stated time. Furthermore the service I received at the dealership yesterday was top notch. I will continue to bring my car into the dealer because of Mitch. More

I have had bad experiences at most auto dealerships. This has changed with my association with Bill Jacobs Mini. During my recent contact with Mitch Shefveland (service advisor) and Jim Jacoson (deliver This has changed with my association with Bill Jacobs Mini. During my recent contact with Mitch Shefveland (service advisor) and Jim Jacoson (delivery driver) they answered all my questions and patiently explained everything i needed to know. As a result of thes discussions i feel Bill Jacobs Mini has my interests in mind. More

Service staff, especially Mitch, was friendly and easy to work with. The service was done quickly, a loaner was available and the car looked great when it was done. Thank you, Mitch! work with. The service was done quickly, a loaner was available and the car looked great when it was done. Thank you, Mitch! More

Outstanding professional service. Mitchell Shefveland is a great service advisor. I'm considering a trade in for a 2024 Mini Countryman because working with Mitchell Shefveland on veh Mitchell Shefveland is a great service advisor. I'm considering a trade in for a 2024 Mini Countryman because working with Mitchell Shefveland on vehicle issues as they arise is comforting. Two Thumbs Up from Chicago! ⭐⭐⭐⭐⭐ More

I really love the experience I receive here at Bill Jacob’s Mini. I Love it. Jacob’s Mini. I Love it. More

Took my car here to get it serviced. They made the whole process nice and easy. The service advisor there Mitch helped a lot. They made the whole process nice and easy. The service advisor there Mitch helped a lot. More

Always feel like I’m in good hands here. Mitch Shefveland is my service guy. I enjoy working with him. Mitch Shefveland is my service guy. I enjoy working with him. More

This past weekend I purchased a brand new 2024 mini. My salesperson Jed was absolutely amazing from start to finish. The week before, I had come in to purchase a part for my older 2015 paceman with no i My salesperson Jed was absolutely amazing from start to finish. The week before, I had come in to purchase a part for my older 2015 paceman with no intent to purchase a vehicle. After great conversation with Jed, no pressure on purchasing ( that wasn't my mind set) I had gained alot of knowledge about minis. A few days later I called Jed, he was excited to hear from. His energy and hospitality drew me to him. We communicated for 2 days regarding my purchase making sure all my Ts were crossed and I's were dotted. This was thee most effortless, stressless, fastest, most satisfying car purchase I've ever done... Im happily driving my 2024 mini because of Jed.. THANK YOU JED!! YOU WERE AWESOME!!! More