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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
592 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 592 reviews

September 01, 2023

Mitchell Shefveland is very thorough and provides great customer service. Keep up the great work Mini Team! More

by jamesmsisco12002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Sep 04, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
August 31, 2023

I know I can count on having a great experience at Bill Jacobs Mini. The service advisor Steven Erazo was great and always kept me up to date on my car getting serviced. More

by Betty
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 05, 2023 -

Bill Jacobs MINI responded

Hi Betty, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Sep 06, 2023 -

Bill Jacobs MINI responded

Hi Betty, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help!

Helpful
August 29, 2023

We have been using Bill Jacob's Mini to service our Minis for a decade. They always do a good job taking care of the car and Mitch Shefveland always explains what services are recommended and the pricing up More

by mkverser12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Sep 01, 2023 -

Bill Jacobs MINI responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

Sep 01, 2023 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! We look forward to your next visit! Take care!

Helpful
August 25, 2023

Shyann was very professional and answered everything I asked. It was a great experience and the process went smoothly. More

by cctopaz
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyann Jones
Report | Print
Aug 29, 2023 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
August 24, 2023

Everyone was very polite and helpful. Servicing my MINI did not take long and I was promptly called when it was ready for pickup. I would like to give a shout out to Mitchell because he More

by Emma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris DiBenardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elgan Erastus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Shefveland
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Aug 30, 2023 -

Bill Jacobs MINI responded

Hi Emma, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
August 24, 2023

Shyann was awesome to work with! Super knowledgeable and answered everything we asked. She coordinated pickup at the airport and everything went smoothly from start to finish. Tha More

by breenjed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyann Jones
Report | Print
Aug 30, 2023 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Shyann here at MINI Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
August 21, 2023

Steven Erazo is an amazing service advisor. I went to get my car serviced and he answered all the questions I had. Great dealership. More

by Kayla
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2023 -

Bill Jacobs MINI responded

Hi Kayla, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 26, 2023 -

Bill Jacobs MINI responded

Hi Kayla, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help!

Helpful
August 21, 2023

Great service by Steven Erazo. Great dealership. He was helpful and very polite. I know I can get great service at this dealership. More

by Betsy
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2023 -

Bill Jacobs MINI responded

Hi Betsy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 26, 2023 -

Bill Jacobs MINI responded

Hi Betsy, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
August 21, 2023

Went to get my car serviced and I was kept up to date with what my car was getting done by Steven Erazo. Great service. More

by Grace
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2023 -

Bill Jacobs MINI responded

Hi Grace, thank you so much for your positive comments about MINI Service Center! We are always more than happy to assist you if anything else comes up. Take care!

Aug 26, 2023 -

Bill Jacobs MINI responded

Hi Grace, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Helpful
August 21, 2023

I went to get my car serviced and it was amazing experience. Great dealership. Great service advisor Steven Erazo. More

by Daniel
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2023 -

Bill Jacobs MINI responded

Hi Daniel, thank you so much for your positive comments about MINI Service Center! We are always more than happy to assist you if anything else comes up. Take care!

Aug 26, 2023 -

Bill Jacobs MINI responded

Hi Daniel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Helpful
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