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Bill Jacobs MINI
Naperville, IL
672 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 672 reviews
March 05, 2024
Outstanding experience in returning for an oil change and more for my mini cooper. From the very first young man who assisted us, to Mitch the service advisor. Mitch was very polished, professional, an more for my mini cooper. From the very first young man who assisted us, to Mitch the service advisor. Mitch was very polished, professional, and warmly engaging. We received exemplary service from him from start to finish. A true customer service advocate exceeding customer service excellence. More
by Trixiern06
March 01, 2024
Every time I bring my mini in for service I am greeted by friendly faces and treated with respect. I am never left feeling like I don’t know what’s going on. They are diligent with their explanations, and th friendly faces and treated with respect. I am never left feeling like I don’t know what’s going on. They are diligent with their explanations, and thoughtful/understanding about their recommendations. More
by John
Employees Worked With
Mitch S.
February 27, 2024
Bill Jacobs Mini is does an excellent job when it comes to servicing my Mini. The process is complete and everyone makes sure your are completely informed and satisfied throughout. to servicing my Mini. The process is complete and everyone makes sure your are completely informed and satisfied throughout. More
by pmklingberg
February 26, 2024
Always easy to schedule service. I never have to wait to be helped. Service team is very professional. The best dealer service in my long experience and a part of the reason I boug I never have to wait to be helped. Service team is very professional. The best dealer service in my long experience and a part of the reason I bought another car from Bill Jacob. More
by robertsonm0613
Employees Worked With
Mitch Shefveland
February 22, 2024
The people were professional, service was fast and efficient. . A great experience.. I would recommend Bill Jacobs Mini. efficient. . A great experience.. I would recommend Bill Jacobs Mini. More
by KenneyKid
February 20, 2024
Overall a great experience. We worked with Ali D., and he was very professional, cheerful and a joy to interact with. He really hustled for us, and he was really pleasant throu We worked with Ali D., and he was very professional, cheerful and a joy to interact with. He really hustled for us, and he was really pleasant throughout the whole transaction. I would definitely work with him again and highly recommend this dealership! More
by lindsayhoward27
Employees Worked With
Ali Daraiseh
February 20, 2024
Service at this dealership is a pleasure. The space is immaculate, the waiting area quiet with TV, snacks and bevs. The valet was friendly and professional. My service advisor, Mitch Shefvel The space is immaculate, the waiting area quiet with TV, snacks and bevs. The valet was friendly and professional. My service advisor, Mitch Shefveland, kept me informed and gladly answered all of my questions. He is professional and customer service oriented. A pleasure to come to Bill Jacobs service. More
by C Mc
Employees Worked With
Mitch Shefveland
February 12, 2024
Mitchell Shefveland was super helpful for not only my service but for also helping my dad order a part for his car. Went above and beyond and was very kind. service but for also helping my dad order a part for his car. Went above and beyond and was very kind. More
by a99diaz
Employees Worked With
Mitchell Shefveland
