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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
575 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 575 reviews

July 20, 2023

My Mini is precious to me and the folks at Bill Jacobs Mini Service know exactly how it should be treated and advise me accordingly. It’s such a good feeling to know that I’m good for the year when I leav More

by bhandbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jul 25, 2023 -

Bill Jacobs MINI responded

Hi Bhandbury, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

Jul 25, 2023 -

bhandbury responded

Mitch Shefveland helped me to answer any questions I had and to find the balance between currently necessary maintenance and what might wait until next time. Great to work with.

Helpful
July 12, 2023

Clean Dealership. Great service. Recommend this dealership and the service advisor Steven Erazo. Exceptional service More

by Gil
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 16, 2023 -

Bill Jacobs MINI responded

Hi Gil, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Helpful
July 12, 2023

It was great working with the service advisor Steven Erazo. He was so polite and made the experience easy More

by Brett
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 16, 2023 -

Bill Jacobs MINI responded

Hi Brett, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
July 12, 2023

Always have an easy experience coming to get my car serviced and with the help of Steven Erazo I know I wont be disappointed. More

by taylor
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 16, 2023 -

Bill Jacobs MINI responded

Hi Taylor, we're happy to hear you have such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
July 12, 2023

I’ve driven out of my way to get my car serviced at this specific location because of Mitch Shefveland (service advisor) He takes great care of me and lets me know what’s needed and what is recommended. More

by Kaprise Denmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jul 16, 2023 -

Bill Jacobs MINI responded

Hi Kaprise, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
July 10, 2023

I really like the attention that’s they give me. They was very kind and answered all my question. More

by nyka1309
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyann Jones
Report | Print
Jul 11, 2023 -

Bill Jacobs MINI responded

Hi, thank you so much for your positive comments about MINI Service Center! If you have any further questions, please give us a call. We're always happy to help!

Helpful
July 09, 2023

Had a great experience getting my car serviced with the help of Steven Erazo. He always kept me informed on status of my car. More

by Tom
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 11, 2023 -

Bill Jacobs MINI responded

Hi Tom, thank you so much for your positive comments about MINI Service Center! If you have any further questions, please give us a call. We're always happy to help!

Helpful
July 09, 2023

Definitely recommend Bill Jacobs Mini. Went to get my car serviced and had the pleasure of working with Steven Erazo. He was great and very helpful. More

by Amanda
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 11, 2023 -

Bill Jacobs MINI responded

Hi Amanda, thank you so much for your positive comments about MINI Service Center! If you have any further questions, please give us a call. We're always happy to help!

Helpful
July 09, 2023

Always enjoy working with Steven Erazo he's always a great help and I know I can count on him when getting my car serviced. More

by Rodney
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 11, 2023 -

Bill Jacobs MINI responded

Hi Rodney, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you have any further questions, please give us a call. We're always happy to help!

Helpful
July 05, 2023

Shyann was very knowledgeable & explained all the features on the car. She made it an ejoyable experience. More

by Bruce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyann Jones
Report | Print
Jul 06, 2023 -

Bill Jacobs MINI responded

Hi Bruce, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
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