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Bill Jacobs MINI
Naperville, IL
589 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 589 reviews
Helpful April 11, 2023
Mitch gave us spectacular service when our MINI needed a fresh "e-battery". They then showed us everything that needed work and explained everything in simple understandable terms. I really appreciate the fresh "e-battery". They then showed us everything that needed work and explained everything in simple understandable terms. I really appreciate the time he spent with us. More
by Chicago_Avocado
Employees Worked With
Mitch
March 29, 2023
They are very professional. They really care about their clients and go above and beyond. Especially Brendon Chervinko. They really care about their clients and go above and beyond. Especially Brendon Chervinko. More
by chapmans724@gmail.com
Employees Worked With
Brendon Chervinko
March 17, 2023
I have owned my mighty 2012 Mini Cooper Countryman All 4 S since 2018. What I didn’t know about Mini Coopers going into being a new owner of one is alllll the maintenance that goes into them. Quickly did I S since 2018. What I didn’t know about Mini Coopers going into being a new owner of one is alllll the maintenance that goes into them. Quickly did I realize this to be the case when one thing after another started to act up and was informed that the previous owner didn’t do any necessary maintenance, leaving me obviously responsible for everything moving forward. Being a full time student and worker, the financial and physical demands of needed to safely get from point A—B became taxing. I was met with nothing short of the best and attentive service by every advisor — special shout out to Brendan and Mitch! Whatever concerns I brought to the table they met me with compassion, empathy and an action plan to keep my “Z” (short for Zebra bc she’s white with black stripes) up and moving. I am so grateful and would go nowhere else with my mini, because there’s no one else I trust more than these guys! Thank you for all you do! More
by Emily.bohanek
Employees Worked With
Brendon Chervinko and Mitch Shefveland
March 16, 2023
My family and I have been coming here for years and have purchased multiple cars from them. Mitch specifically has been so reliable and helpful with everything from purchasing to services. I wouldn’t trust purchased multiple cars from them. Mitch specifically has been so reliable and helpful with everything from purchasing to services. I wouldn’t trust anyone else and know my car is in good hands! More
by Kathryn Kingston
Employees Worked With
Mitch
