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Bill Jacobs MINI
Naperville, IL
723 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 723 reviews
October 30, 2025
Mitch Shefveland is truly the best! Every time I need to schedule maintenance for my MINI, he takes care of every detail and makes the process so easy. Mitch consistently goes above and Every time I need to schedule maintenance for my MINI, he takes care of every detail and makes the process so easy. Mitch consistently goes above and beyond to accommodate my difficult schedule, always showing patience and great communication. From booking to delivery, he keeps me informed every step of the way—before, during, and after my appointment—so I always know what to expect. I’m so grateful to have Mitch at Bill Jacobs as my go-to person for maintaining my beloved MINI. Thank you, Mitch! More
by Samantha
Employees Worked With
Mitch Shefveland
October 15, 2025
great service every time i go there to get my car worked on- have also bought another one there-im on my third mini! on- have also bought another one there-im on my third mini! More
by ruth.rey
Employees Worked With
October 13, 2025
Mitchell Schefveld and the team at Bill Jacobs Mini service department do great work at serving my mini. The work is done quickly with excellence. The keep me well informed of the service needs of the service department do great work at serving my mini. The work is done quickly with excellence. The keep me well informed of the service needs of the vehicle and preventative maintenance. More
by mike 46324
Employees Worked With
Mitchell Shefveld
October 07, 2025
I love Bill Jacobs Mini, this is where we purchased our 2022 Mini Cooper JCW convertible We love this car it’s the best car that we own. The service rep Mitch Shefveland is wonderful to work with! I highly 2022 Mini Cooper JCW convertible We love this car it’s the best car that we own. The service rep Mitch Shefveland is wonderful to work with! I highly recommend Bill Jacobs Mini! More
by d_stdler
Employees Worked With
Mitch Shefveland
September 11, 2025
Mitch Shefveland is incredibly kind, smart, and has a great understanding of what we need to get done. He always provides excellent recommendations for our MINI. The marketing team at Bill Jacobs MINI is great understanding of what we need to get done. He always provides excellent recommendations for our MINI. The marketing team at Bill Jacobs MINI is fantastic - they consistently provide us with a brand new MINI as a loaner car while our vehicle is being serviced. Our favorite part is the exceptional service we receive every time. We highly recommend Mitch and the entire team at Bill Jacobs MINI! More
by ChaPhaeng Lovelady.
Employees Worked With
Mitch Shefveland Bill Jacobs MINI
August 21, 2025
Having my first service at Bill Jacobs Mini. Fantastic experience so far! Mitch and Malek were extremely helpful, knowledgeable and courteous! They even showed me under the hood AND underneath t Fantastic experience so far! Mitch and Malek were extremely helpful, knowledgeable and courteous! They even showed me under the hood AND underneath the car! More
by ingrid.dagostino
