Bill Jacobs Volkswagen

Very disappointing experience with Bill Jacobs VW's Service Team. I brought our 2022 Tiguan in with minor mirror damage on 6/24. Despite looking like it may be a relatively inexpensive fix (pictured), Service Team. I brought our 2022 Tiguan in with minor mirror damage on 6/24. Despite looking like it may be a relatively inexpensive fix (pictured), the service team determined the mirror needed to be replaced for $1,300. Not what I wanted to hear, but I understand parts can be expensive. I paid $814 for the parts to be ordered and was told I could drop my car off for the fix two days later. No one contacted me that week. I followed up on 7/7 and was told they were trying to get an updated ETA. More time goes by - I follow up, pretty frustrated at this point, on 8/4 and am finally told I can stop by the following week for the fix. At the dealership that day, I again pointed out that the mirror damage appeared minor and I didn't think the mirror cap needed to be replaced. The service manager agreed and offered to credit me $170 for those parts. Later that day, the car is fixed, and I go to pay. That service manager is gone for the day, and the cashiers have no notes to give me that discount. 30 minutes later, I end up paying the full amount, with them promising they would have service follow up on Monday. It's been another two weeks with no communication. 2 months, $1,308 and 2 followup voicemails later, I've given up. I ultimately ended up paying even more than I was quoted for parts that weren't even used. More

Such wonderful human beings! They transformed the difficult task of selling back my late husband's car into a moving humanitarian experience. Joey, Gleb, and Brenda, you are THE They transformed the difficult task of selling back my late husband's car into a moving humanitarian experience. Joey, Gleb, and Brenda, you are THE BEST. More

I’ve been a loyal customer of this dealership for over ten years. Recently brought my car in for transmission repairs. Only after the customer service rep told me I still had the car under warranty. I hap ten years. Recently brought my car in for transmission repairs. Only after the customer service rep told me I still had the car under warranty. I happily drove off with the Atlas courtesy vehicle expecting an update from the service center on when I could retrieve my car and how much it would cost. Two days go by and I receive a call from a different service provider saying that the car needed extensive work and they will order the parts, hoping to have the car ready by the weekend. At this time they tell me that VW considers the problem gears shift as wear and tear and the cost of the repairs are not covered. But did not say anything about the courtesy vehicle. Later in a heated discussion about how I’ve missed several hours of work in order to take my daughter 20 miles each way to school, the fact that there have been several days where there was no communication and they gave me the Atlas as a courtesy and when they were not obligated to do so because I wasn’t under warranty with them. It costs 60 dollars to fill up this tank, plus the hours of work I’ve missed (time IS money!) and they can’t come to offer me a deep discount for the major inconvenience this has caused me? Never again Bill Jacobs VW. The quality in your service has disappeared as of late. I will never return More

Hayley was very professional in her management. She didn't create false expectations and did everything within her reach to match the offer to my needs. When we finished the negotiation, I received She didn't create false expectations and did everything within her reach to match the offer to my needs. When we finished the negotiation, I received a pleasant surprise: my personal belongings had been placed in my new car. Additionally, they gave me gifts. It was fantastic. The only area for improvement is in the signing process. The person who attended to me seemed a bit upset because I didn't want to accept extended warranties. Everything else exceeded my expectations. More

Love my new Atlas and Joey P is the reason why. Joey P couldn't have made the deal go any smoother. Joey P couldn't have made the deal go any smoother. More

We were blown away with how much Robert Butts knew about the ecar VW ID.4. He was very patient in explaining everything to us, and as new ecar owners, we appreciated his patience. His knowledge of the ID.4 the ecar VW ID.4. He was very patient in explaining everything to us, and as new ecar owners, we appreciated his patience. His knowledge of the ID.4 is incredible - thanks, Robert! Also had a good experience with the financing officer Matt. He made the process very easy. More

Came in to purchase a vehicle, and 2 sales advisors were being very helpful in making sure my families needs were met. Gerardo and Cesar did a great job. Would strongly consider them for future business. being very helpful in making sure my families needs were met. Gerardo and Cesar did a great job. Would strongly consider them for future business. More

Ricardo assisted us with our purchase and we were very pleased with how knowledgeable and patient he was!! The sale went smooth and we will definitely recommend him to others as well as the entire dealer pleased with how knowledgeable and patient he was!! The sale went smooth and we will definitely recommend him to others as well as the entire dealership! Thank you Ricardco for helping us purchase our vehicle!! We love it!! More

We have been coming to Bill Jacobs since June 2019. We purchased a 2019 Atlas. At the start they were only okay. The person were emailing with about the car and scheduled the appointment with was not t We purchased a 2019 Atlas. At the start they were only okay. The person were emailing with about the car and scheduled the appointment with was not there when we arrived. We purchased a maintenance plan with our car, we were told this was transferable- which is not true. Then in August of 2020 I brought the car in for service, the service advisor did not me around the rental instead gave me the keys and walked me out. When I got back there was a small door ding on the side of the car. They charged us $500 dollars for this. The worst part was the advisor, Wes, called me husband and asked if I was sure I didn’t hit anything because sometimes women hit things and not realize it. I called BJVW about 3 times trying to speak with a manager if some sort - no one ever called me back. I then finally spoke with a receptionist who promised they would pass my message on but still no call back. We ended up blocking this charge in our credit card because they were unwilling to speak with me. During this time we were in the market for a second car- it was noted on our file and Wes made comment of it when we dropped off the car for service. They lost a car purchase due their lack of care for their customers We decided to try another car dealership after this horrible experience and this is how we found out our service plan was not transferable. Once again we called the finance person that sold us this plan to get some clarification and no call back. Since we were now handcuffed to their service department we asked for another service advisor which is when we met Irv, who we think was the only nice and honest person that worked at Bill Jacobs. Irv has since left and we were assign Taylor. The first time we had her everything went time. She is not over friendly, just to the point. The most recent time however, she is just like anyone else that works there. They do not stand by their word, no communication and last customer service. I dropped the car off at 9am she told me it would be done by 6pm. I said okay great- I left my daughters stuffed animal in the car. Meanwhile she is trying to sell me on a 50k and 60k maintenance. Which our owners manual does not suggest. She wanted to replace our spark plugs at 57000 miles- what time of dealership does this knowing they are not due for at least 25k miles! 6pm that evening comes around no call or text update about our vehicle. I call and the service department is closed, the receptionist sends me to the cashier who is gone. Then call back and they send me to some customer care voicemail- so I leave a message and no response. My husband picks up the car the next day- Taylor doesn’t even acknowledge him or speak to him to apologize for the delay. She sends a text later to see if we needed anything else and he brought up the car being late with no update and once again NO RESPONSE. This car dealership and service department is full of people who do not like their jobs and do not care about the customer. Clearly the management is exactly the same. Each experience worse and worse. No one calls anyone back. I’m to the point that I will share my story on every social media platform, website that u can to warn people about the horrible people that work here. More