Bill Jacobs Volkswagen

The vehicles are well displayed. Sales people greet you but give you space to look at the vehicles. As most people I checked things out online and just wanting a visual confirmation Sales people greet you but give you space to look at the vehicles. As most people I checked things out online and just wanting a visual confirmation. More

Ricardo was great to work with. Extremely personable, responsive and knowledgeable. The delivery process could have been a little faster (seems to always be true of dealerships) but Extremely personable, responsive and knowledgeable. The delivery process could have been a little faster (seems to always be true of dealerships) but all in all a great experience and would highly recommend Bill Jacobs and Ricardo! More

Ricardo Echeverria nos atendio durante la compra de nuestro auto. Nos explico cada detalle (en Español) y fue muy paciente. No nos presiono en ningun momento y nos sentimos muy comodos durante todo el nuestro auto. Nos explico cada detalle (en Español) y fue muy paciente. No nos presiono en ningun momento y nos sentimos muy comodos durante todo el proceso. Gracias! More

It was great experience at the VW. Thanks moe and Ricardo. just picked up my Tiguan 2024 thanks again. Thanks moe and Ricardo. just picked up my Tiguan 2024 thanks again. More

I am pleased with dealing with Kelsie Stowe he was very nice and informative and helpful with explaining all the gadgets on my new car nice and informative and helpful with explaining all the gadgets on my new car More

Friendly, knowledgeable, Trustworthy and helpful! It was a great experience! Haylee was great to work with! I would highly recommend going to see Haylee! It was a great experience! Haylee was great to work with! I would highly recommend going to see Haylee! More

Over the past decade I’m pleased to say that I have never had major service issues at BJ VW, but purchasing and servicing a CPO vehicle from this establishment over the last year has been a costly experience had major service issues at BJ VW, but purchasing and servicing a CPO vehicle from this establishment over the last year has been a costly experience. Firstly, I learned you can’t trust a CPO vehicle to be in a good operating condition as they claim. In my case I purchased a CPO VW with ~12K miles on it and everything was great until I went in for service at ~15K miles. That’s when I was advised my rear brakes were bad and nearly worn. Totally shocking to hear this on such low miles. I questioned why this wasn’t addressed when the car was certified before the sale. No answer to that, naturally! I ended up paying for the brake job after the service mgr approved a compensation to waive the labour and charge me for only the parts. I was pleased that they worked with me on that, but it should have been no cost to me IMO. Plus, VW only warranties wear and tear items, like brakes, for a year from the in service date; conveniently not covered under CPO. No help was provided by VW corporate either. Fast forward to now where I have ~23K miles on the car, went in for service, and was advised rear brakes are completely worn!!! How is it possible for brakes to wear out in 8K miles! Is there a problem with the braking system, poor quality parts, or did BJ VW even replace the brakes the first time in??? At this point in time neither BJ VW or VW USA is supporting a review of the mechanics of the car, nor willing to cover the costs of the brake job. Both organizations have failed to provide customer service in my eyes and I’m extremely disappointed and frustrated with their lack of empathy for customers. As a consumer you trust that a CPO vehicle would be in a condition where you don’t have to worry about such things, a warranty that is inclusive of all the potential problems that arise or at the least are addressed before the vehicle is sold. Organizations need to own fault of their failures, and ensure their customers are safe in their vehicles. More

Best experience I have ever had buying a car. Everyone was so attentive and kind. I can’t say enough nice things about Hayley B, she went above and beyond as well as our financial advisor PJ!!! I Everyone was so attentive and kind. I can’t say enough nice things about Hayley B, she went above and beyond as well as our financial advisor PJ!!! I will definitely be back in the future to see them! More

I went into the dealership and walked out with a new vehicle a couple hours later. I had a great experience working with Hayley B in sales and PJ in finance they went above and beyond to ensure a great vehicle a couple hours later. I had a great experience working with Hayley B in sales and PJ in finance they went above and beyond to ensure a great experience. More

Very disappointing experience with Bill Jacobs VW's Service Team. I brought our 2022 Tiguan in with minor mirror damage on 6/24. Despite looking like it may be a relatively inexpensive fix (pictured), Service Team. I brought our 2022 Tiguan in with minor mirror damage on 6/24. Despite looking like it may be a relatively inexpensive fix (pictured), the service team determined the mirror needed to be replaced for $1,300. Not what I wanted to hear, but I understand parts can be expensive. I paid $814 for the parts to be ordered and was told I could drop my car off for the fix two days later. No one contacted me that week. I followed up on 7/7 and was told they were trying to get an updated ETA. More time goes by - I follow up, pretty frustrated at this point, on 8/4 and am finally told I can stop by the following week for the fix. At the dealership that day, I again pointed out that the mirror damage appeared minor and I didn't think the mirror cap needed to be replaced. The service manager agreed and offered to credit me $170 for those parts. Later that day, the car is fixed, and I go to pay. That service manager is gone for the day, and the cashiers have no notes to give me that discount. 30 minutes later, I end up paying the full amount, with them promising they would have service follow up on Monday. It's been another two weeks with no communication. 2 months, $1,308 and 2 followup voicemails later, I've given up. I ultimately ended up paying even more than I was quoted for parts that weren't even used. More